Licensing, E-Docs John Sheere Manager Agency Support Services

1. Licensing, E-Docs John Sheere Manager Agency Support Services TMK1536 092910 Agent training only. Not for sales use.

2. Agenda • When to use UA and LNL EDOCS • Data Sheet – Review of Key Items • Appointment Process – Temp and Perm • Appointment Process – Non-Resident • Contact Information • Questions

3. When to use UA and LNL EDOCS • True Liberty Branch • - Always use LNL EDOCS • Conversion/Cross-Sell Branch • - Depends on license type and products to be sold

4. When to use UA and LNL EDOCS • Conversion/Cross-Sell Branches • Applicant holds perm license • Always upload through UA EDOCS • LNL contract will be included to be signed • Issuance of the LNL number is an overnight process once the UA number is activated

5. When to use UA and LNL EDOCS • Conversion/Cross-Sell Branches • Applicant holds temp license • Upload through UA EDOCS if Agent will sell only true UA products (GA, IL, TX Only) • Upload through LNL EDOCS if Agent will sell Medicare and/or true LNL products

6. Data Sheet – Review of Key Items Next we will review a sample data sheet for some commonly missed items.

7. Sample Data Sheet Issues

8. Sample Data Sheet Issues • Invalid Social Security Number • Last name misspelled • Incorrect birthday • U.S. citizen • Resident history • Question 7 yes answers • Ever used another name • AL only (5 year work history) • Felony question

9. Appointment Process – Temp States • Proof of temp license • AL – $50 payment through PayPal or in the Home Office via money order • FL/MS – Copy of online application or copy of the temp license • GA/TX – Original Temp App and proof of completed fingerprinting • IL – Original Temp App • * Note – TX temps should only be used when absolutely necessary because of the cost and limited number

10. Appointment Process – Temp States (LNL) • Process steps • Internal Background Check • State background check • Agent number issued (not activated) • Welcome packet sent • Verify license has been issued through NIPR • Complete appointment with the state (if required) • Activate Agent number to write business

11. Appointment Process – Temp States (UA) • Process steps • Internal Background Check • State background check • Verify license has been issued through NIPR • Complete appointment with the state (if required) • Agent number issued and activated to write business • Welcome packet sent

12. Appointment Process – Perm States (LNL) • Process steps • Passing results received • Internal background check • State background check • Agent number issued (not activated) • Welcome packet sent • Verify license has been issued through the NIPR • Complete appointment with the state (if required) • Activate Agent number to write business

13. Appointment Process – Perm States (UA) • Process steps • Verify license has been issued through the NIPR • Internal background check • State background check • Complete appointment with the state (if required) • Agent number issued and activated to write business • Welcome packet sent

14. Appointment Process – Non-Resident • Send request to appropriate e-mail box for requested states • License must be issued and on NIPR before appointment can be made • Upline must be licensed and appointed in requested states • Conversion Branch requests will be added to both UA and LNL unless otherwise specified

15. Agent Licensing Contact Information • albranch@torchmarkcorp.com This is where all UA Agent Licensing questions and correspondence should be sent. • lnllicdept@torchmarkcorp.comThis is where all LNL Agent Licensing questions and correspondence should be sent. • Uploads arrive next day and take 2-3 days to process • External background checks can take 3-5 days • Email responses within 48 hours

16. What have you put on your To Do List? TMK1536 0410 Agent training only. Not for sales use.