Basics Of Coaching Yashwant Bhaid

1. Basics Of Coaching Yashwant Bhaid

2. COVERAGE • Pre-requisites • Definition • Role of a Coach • Two simple rules • Benefits to a Coach & Organisation • Steps in coaching • Basic Coaching skills

3. Pre-requisites You can work as a coach if; • You enjoy working with people • You have got the time to spend with your people • You believe that you can make an impact on their performance If you have not done it before, coaching can take you out of your comfort zone. You will have to do some things differently

4. DefinitionCoaching meansimproving performanceat work, by turning things people doat work into learning situations, in aplannedway, underguidance. Key Words • Improving performance :using a range of learning experiences to bring about improvements. • Things people do :which becomes opportunities from which all parties can learn. • Planned :so as to get most out of the situation. • Guidance :where the coach transfers his knowledge, skills and experience.

5. Role Of a Coach • Talks of“We”and“us”,not“you”and“them” • Acts asrole modelfor others to follow • Patiently works with the individualson the details of their performance • Stands back andlets others take credit • Shares knowledgerather than keeps it private • Involves peoplerather than keeps them at a distance • Learnsfrom success as well as failures(what went wrong?) • Empowers others - by sharing skills and experiences as well as values.

6. Two simple rules…. To invest in people effectively, the manager • must have a fundamental belief that people can achieve whatever they believe is achievable(1st rule of coaching) • needs to continually raise that level of belief(2nd rule of coaching)

7. Benefits…. The Coach gains - • By developing closer relationships • Through discovering new ways of helping people • From the feedback received • By seeing people grow The Organisation gains - • Improve people and their productivity and you will improve your bottom line

8. How to coach... • Share your knowledge and skills • Help them realise their potential • Help them to improve their skills Its not about how long you spend with people but how well you spend that time Steps • Competency - Assess current level of performance • Outcomes - Set outcomes for learning • Action - Agree tactics and initiate actions • Checking - give feedback and make sense of what’s been learnt.

9. Coaching skills... • Building Rapport • Questioning - Use open questions to prompt a response( What have you tried?, How could you..?) • Observation - Change the way you look at people and situation • Listening - What to avoid : • Here only what we want to hear • Think we know what people are talking about • Listen to the words but miss the music • Helping people change - question words like“never” “Don’t let what you can’t do interfere with what you can do” • Develop trust • Give feedback