Transforming Living Spaces: Trust-Based Storage Solutions

1. POV/Experience Prototyping Hayden Little⧫Nikki Kang⧫Carmelle Millar⧫Ben Ehmann

2. Our Team

3. Transforming Living Spaces

4. Problem Domain

5. Problem Domain Finding an alternative storage option that takes advantage of homeowners’ extra space.

6. Problem Domain Finding an alternative storage option that takes advantage of homeowners’ extra space. This past week, we explored the trust between homeowner’s and storage seeker’s.

7. Problem Domain Finding an alternative storage option that takes advantage of homeowners’ extra space. This past week, we explored the trust between homeowner’s and storage seekers, specifically college students.

8. Initial POV

9. Initial POV We met Michael, a homeowner in Palo Alto.

10. Initial POV We met Michael, a homeowner in Palo Alto. We were surprised to learn Michael is very open to and has enjoyed in the past helping people store things with his extra space.

11. Initial POV We met Michael, a homeowner in Palo Alto. We were surprised to learn Michael is very open to and has enjoyed in the past helping people store things with his extra space. It would be awesome if we could connect Michael to people whoneed storage, but would rather not put their things in a storage locker.

12. Additional Needfinding: Homeowners Artis and Joe • Artis the mother and doctor

13. Additional Needfinding: Homeowners Artis and Joe • Artis the mother and doctor • Wanted to use extra space in her home to help low income college students

14. Additional Needfinding: Homeowners Artis and Joe • Artis the mother and doctor • Wanted to use extra space in her home to help low income college students • Seemed disinterested in monetizing her extra space but was eager to help others with it

15. Additional Needfinding: Homeowners Artis and Joe • Artis the mother and doctor • Wanted to use extra space in her home to help low income college students • Seemed disinterested in monetizing her extra space but was eager to help others with it • Joe the married man

16. Additional Needfinding: Homeowners Artis and Joe • Artis the mother and doctor • Wanted to use extra space in her home to help low income college students • Seemed disinterested in monetizing her extra space but was eager to help others with it • Joe the married man • Seemed to trust college students storing things at his house more than the “average Joe”

17. Additional Needfinding: Homeowners Artis and Joe • Artis the mother and doctor • Wanted to use extra space in her home to help low income college students • Seemed disinterested in monetizing her extra space but was eager to help others with it • Joe the married man • Seemed to trust college students storing things at his house more than the “average Joe” • Emphasized the importance of having other humans involved in storage because it can feel lonely

18. Additional Needfinding: Storage Seekers Nicolas and Lisa • Nicolas the student from Florida

19. Additional Needfinding: Storage Seekers Nicolas and Lisa • Nicolas the student from Florida • Stored his stuff the last 3 summers with his family friends in Palo Alto

20. Additional Needfinding: Storage Seekers Nicolas and Lisa • Nicolas the student from Florida • Stored his stuff the last 3 summers with his family friends in Palo Alto • Considers himself a hoarder which makes him have a lot of stuff to dump on his family friends

21. Additional Needfinding: Storage Seekers Nicolas and Lisa • Nicolas the student from Florida • Stored his stuff the last 3 summers with his family friends in Palo Alto • Considers himself a hoarder which makes him have a lot of stuff to dump on his family friends • Lisa the Yale grad student

22. Additional Needfinding: Storage Seekers Nicolas and Lisa • Nicolas the student from Florida • Stored his stuff the last 3 summers with his family friends in Palo Alto • Considers himself a hoarder which makes him have a lot of stuff to dump on his family friends • Lisa the Yale grad student • Has moved a lot recently

23. Additional Needfinding: Storage Seekers Nicolas and Lisa • Nicolas the student from Florida • Stored his stuff the last 3 summers with his family friends in Palo Alto • Considers himself a hoarder which makes him have a lot of stuff to dump on his family friends • Lisa the Yale grad student • Has moved a lot recently • Says she would need to have a lot of faith in the reputation network used to vet a person who would be keeping her stuff

24. Revised POV We met Joe, a married man and homeowner in his 50s.

25. Revised POV We met Joe, a married man and homeowner in his 50s. We were amazed to find Joe automatically gave more trust to people who were traceable online, like through his LinkedIn connections, and to college students—so he felt more open to helping out these two groups of people with storage.

26. Revised POV We met Joe, a married man and homeowner in his 50s. We were amazed to find Joe automatically gave more trust to people who were traceable online, like through his LinkedIn connections, and to college students—so he felt more open to helping out these two groups of people with storage. It would be game-changing to connect Joe to someone in the two groups described, a person who needs a place to store things, but doesn’t know someone personally to reach out to for help.

27. Revised POV We interviewed Nicolas, a current college senior from Miami, Florida.

28. Revised POV We interviewed Nicolas, a current college senior from Miami, Florida. We were amazed to find that Nicolas has been able to rely on the generosity of his family friends to store his stuff each summer, thus eliminating the problem of finding a storage place. =

29. Revised POV We interviewed Nicolas, a current college senior from Miami, Florida. We were amazed to find that Nicolas has been able to rely on the generosity of his family friends to store his stuff each summer, thus eliminating the problem of finding a storage place. It would be game-changing if we could reward the generosity of Nicolas’ family friends, without making the exchange feel transactional.

30. Revised POV We met Artis, a homeowner in Woodside, CA.

31. Revised POV We met Artis, a homeowner in Woodside, CA. We were amazed to find that as a high-income resident, Ms. Montague cared much more about saving low-income college students money on storage than she did about making money off the extensive extra space she has in and around her house.

32. Revised POV We met Artis, a homeowner in Woodside, CA. We were amazed to find that as a high-income resident, Ms. Montague cared much more about saving low-income college students money on storage than she did about making money off the extensive extra space she has in and around her house. It would be game-changing if we could connect Ms. Montague with low-income students who need to save money on storage while guaranteeing she would have her terms of storage agreed to.

33. Revised POV We met Joe, a married man and homeowner in his 50s. We were amazed to find Joe automatically gave more trust to people who were traceable online, like through his LinkedIn connections, and to college students—so he felt more open to helping out these two groups of people with storage. It would be game-changing to connect Joe to someone in the two groups described, a person who needs a place to store things, but doesn’t know someone personally to reach out to for help.

34. HMW connect a student to a man like Joe who may be willing to store things for a college student?

35. Revised POV We interviewed Nicolas, a current college senior from Miami, Florida. We were amazed to find that Nicolas has been able to rely on the generosity of his family friends to store his stuff each summer, thus eliminating the problem of finding a storage place. It would be game-changing if we could reward the generosity of Nicolas’ family friends, without making the exchange feel transactional.

36. HMW build trust between two strangers, one of whom is willing to help the other store things?

37. Revised POV We met Artis, a homeowner in Woodside, CA. We were amazed to find that as a high-income resident, Ms. Montague cared much more about saving low-income college students money on storage than she did about making money off the extensive extra space she has in and around her house. It would be game-changing if we could connect Ms. Montague with low-income students who need to save money on storage while guaranteeing she would have her terms of storage agreed to.

38. HMW match college students needing a place to store their stuff to generous homeowners?

39. Prototypes

40. HMW connect a student to a man like Joe who may be willing to store things for a college student?

41. Choose a House!

42. Choose a House! • We made a panel of different houses with tradeoffs and asked students to talk us through their decision and thought process when ultimately choosing the house they would most likely store their stuff at

43. Choose a House! • We made a panel of different houses with tradeoffs and asked students to talk us through their decision and thought process when ultimately choosing the house they would most likely store their stuff at • WHAT WORKED: Each student generally felt that they had adequate information to choose houses they would reasonably select in the scenario

44. Choose a House! • We made a panel of different houses with tradeoffs and asked students to talk us through their decision and thought process when ultimately choosing the house they would most likely store their stuff at • WHAT WORKED: Each student generally felt that they had adequate information to choose houses they would reasonably select in the scenario • WHAT DIDN’T WORK: A few students expressed that it would be nice to see the location within the houses which the items would be stored

45. Choose a House! • We made a panel of different houses with tradeoffs and asked students to talk us through their decision and thought process when ultimately choosing the house they would most likely store their stuff at • WHAT WORKED: Each student generally felt that they had adequate information to choose houses they would reasonably select in the scenario • WHAT DIDN’T WORK: A few students expressed that it would be nice to see the location within the houses which the items would be stored • SURPRISE:The Palo Alto home ended up in each student’s top 3 even though it was more expensive than others

46. Choose a House! • We made a panel of different houses with tradeoffs and asked students to talk us through their decision and thought process when ultimately choosing the house they would most likely store their stuff at • WHAT WORKED: Each student generally felt that they had adequate information to choose houses they would reasonably select in the scenario • WHAT DIDN’T WORK: A few students expressed that it would be nice to see the location within the houses which the items would be stored • SURPRISE: The Palo Alto home ended up in each student’s top 3 even though it was more expensive than others • NEW LEARNING: Most students seem to care about proximity at least a little bit

47. Choose a House! • We made a panel of different houses with tradeoffs and asked students to talk us through their decision and thought process when ultimately choosing the house they would most likely store their stuff at • WHAT WORKED: Each student generally felt that they had adequate information to choose houses they would reasonably select in the scenario • WHAT DIDN’T WORK: A few students expressed that it would be nice to see the location within the houses which the items would be stored • SURPRISE: The Palo Alto home ended up in each student’s top 3 even though it was more expensive than others • NEW LEARNING: Most students seem to care about proximity at least a little bit • ASSUMPTION: Validated our assumption that students would weigh distance, affluence of area, and cost of storage in their decision and ultimately pick options that are not extreme in any of these areas.

48. HMW match college students needing a place to store their stuff to generous homeowners?

49. Extra Space in Your House!

50. Extra Space in Your House! • We made a survey specifically for homeowners asking the basic questions like: Would you actually help someone out, and if yes, why?