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Bergen Regional Medical Center Re-Source Center

Bergen Regional Medical Center Re-Source Center. Joseph Glaski Started my career in HC 1982 Worked as a Maintenance Manager Director of Capital Construction projects Director Engineering 1997 2003 Promoted to VP Facilities Mgt. operational Budget of $40M

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Bergen Regional Medical Center Re-Source Center

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  1. Bergen Regional Medical Center Re-Source Center

  2. Joseph Glaski • Started my career in HC 1982 • Worked as a Maintenance Manager • Director of Capital Construction projects • Director Engineering 1997 • 2003 Promoted to VP Facilities Mgt. operational Budget of $40M • Today I’m here at 2009 NEHES Conference networking and sharing

  3. GOALS: Re-Source Center exceed the expectations of our customers through: Innovative cross functional boundaries Provide seamless delivery of support services Develop customer service champions Deliver outstanding customer service (Customer focus service) Streamline operational and organization request Achieve cost savings opportunities Bottom Line - Manage the Physical Environment

  4. One Call Does it All Implement a central point of contact to simplify the process of Support Services Request: Plant Operations Maintenance Grounds Construction Biomedical Housekeeping Telecommunications Safety Laundry Food / Nutrition

  5. Direct Communication Improved Response Time Resource allocation No Duplicate Requests Graph Trends Improved Response Times Produces Satisfaction Improves Efficiency Increases Productivity Pinpoints Cost Reduction Yields

  6. Benefits for the TEAM We all had a Shared Vision We had Clear specific goals Alignment –”We’re on the same page” Goals Targets and Benchmarks Resources Accountability – Everyone! Outcome Measurement Baseline. Press Ganey, Internal Surveys Outcomes (defined and measured) Processes (defined and measured) Process and Methodologies

  7. In 2008 the Hospital elected to have TJC come on site and complete the Orginizations “PPR” During the PPR review the Team Administrator requested to see an EOC PI project.. We invited TJC surveyor to see the Resource Center We gave them the 25cent tour and they where impressed In the TJC PPR report they recommend the Hospital should submit the Resource Center as an performance improvement project and apply for the “Earnest Codman Award”.

  8. Questions ?

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