The Family Institute Learning Community * Plans / Activities for Remainder of 2014 *

1. The Family Institute Learning Community * Plans / Activities for Remainder of 2014 *

2. Agenda • Hello and introductions • Learning Community goals • Planned activities for 2014 • Performance indicators • Discussion and Q & A

3. What are the goals of the statewide Learning Community?

4. Within the Learning Community… • Provide training and implementation support for programs that are adopting evidence based family-involving approaches for people with severe mental illness • Offer training and consultation related to evidence based practice implementation as well as organizational changes related to the successful implementation of practices • Assist programs with adoption and implementation of the core offering, Consumer Centered Family Consultation (CCFC), using a program-centered training approach • Encourage forums that facilitate programs’ access to each other to share strategies and lessons learned

5. Sharing and Learning Together A Change Team: A Learning Community:

6. Consumer Centered Family Consultation 6 6 6 6 6 6

7. Common Experiences of Consumers (and Practitioners) • Consumers are angry/frustrated with families and don’t want involvement • Initially, there simply are no family members • Consumers want their families involved only in specific ways • Consumers sometimes don’t go to appointments, and have nobody supporting them to do so • Consumers are worried family involvement will take away their own control • “Burned bridges” • People are traumatized (consumer; family) • Families say “no” to involvement if asked • Families don’t know how to be involved in helpful ways

8. Question:How do practitioners address these issues via CCFC? Answers: Practical engagement process Semi-structured consultation process Do the things established via decades of research

9. Your program joined the Learning Community. What does that mean?

10. Family Institute will Provide: • Family Institute implementation support team: Anne Smith, Tom Jewell, Sherri Ladd, Doris Joy • Face-to-face, phone and online training and support activities • Forums that facilitate programs’ access to each other to share strategies and lessons learned • Collection, analysis and review of performance indicator data

11. Participating Programs Agreed To: • Implement the CCFC approach as an option for the consumers they serve • Establish a Quality Improvement Team (QIT) (consisting of program director, a supervisor or designee, and data collection person), at least one of whom will attend each activity • Collect and submit performance indicator data on a monthly basis(i.e., 6 basic indicators) • Share implementation experiences and/or performance indicator data with other programs

12. What activities are planned for the remainder of 2014?

13. “Big Picture” Learning Community activities will be scheduled to occur approximately one activity per month

14. Overview of Activities • CCFC face-to-face trainings • Webinars • On-line meetings • Clinically-oriented “booster sessions” • 1:1 Project Coordinators calls • Other supports and contacts as needed and requested (AKA: we are here to help)

15. CCFC Face-to-Face Trainings • 2 day training events • Day 1: Training in CCFC approach • Day 2: Implementation and Sustainability • Statewide trainings in 2014: • Jan. – NYC and Long Island pgms • Feb. – Western NY pgms • May – Albany / HR / Central pgms • Sept. – TBD

16. Webinars • 60 minute, topic oriented, and mostly didactic • Upcoming webinars planned for 2014: • April 16th, 12:00pm and 3:00pm • Topic: Performance Indicators • July 15th, 12:00pm and 3:00pm • Topic: Family Information Nights and Open Houses • Sept. 9th, 12:00pm and 3:00pm • Topic: Family Education in Groups and 1:1 • Dec. 2nd, 12:00pm and 3:00pm • Topic: Single Family Psychoeducation Model

17. On-line Meetings • 60-minute, topic and discussion oriented • Upcoming on-line meetings planned for 2014: • March 18th, 12:00pm and 3:00pm • Topic: Plan for 2014 • June 11th, 12:00pm and 3:00pm • Topic: PROS Billing • Aug. 13th, 12:00pm and 3:00pm • Topic: Implementation Support • Nov. 5th, 12:00pm and 3:00pm • Topic: Feedback about 2014 and planning for 2015

18. Clinically-oriented “Booster Sessions” • 90-minute, discussion oriented, focused on challenges and experiences with actual CCFC encounters • Upcoming booster session meetings: • May 20th, 3:00 - 4:30pm • Topic: Case Presentations • Oct. 8th, 3:00 – 4:30pm • Topic: Challenging Family Issues

19. 1:1 Project Coordinator Calls • Your regional Family Institute coordinator will be contacting you to set up 1:1 program consultation, technical assistance and update phone calls • Month: APRIL (scheduling calls for April) • Keep an eye out for email please

20. Reminder: What are the performance indicators and why are we asking you to collect/submit them monthly?

21. The “Why?”: Importance of Measurementand Tracking • Premise: You can’t improve what you don’t know (and, let’s not rely on “gut feelings”) • Set specific and measurable goals designed to answer the questions: What are we trying to achieve? and How are we doing? • Help the Family Institute and your team keep our collective fingers on the pulse of what’s happening

22. CCFC Performance Indicators[All are for the prior month] • Total # of consumers ENROLLED in your program? • Total # of consumers ENGAGED in CCFC discussion? • Total # of consumers who consented to OUTREACH? • Total # of FAMILIES/ SUPPORTS invited to CCFC? • How many CONSUMERS participated in a CCFC? • Total # of CCFCs CONDUCTED?

23. Next Steps • Continue with CCFC implementation, and don’t hesitate to reach out to us • Upcoming “performance indicator” webinar - Wednesday, April 16th, 12:00pm and 3:00pm • Scheduling 1:1 phone calls in April • Think about how many staff need to be trained in CCFC (Upstate/Central, we’ll send an email asking for names within next few weeks)

25. Please use the links below to download the Schedule of Events for 2014 and this Power Point Presentation Schedule of Events 2014 LC Plans-for-2014 ppt