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A50 Plus Advanced Configuration

A50 Plus Advanced Configuration. Incoming Call Routing. Physical Connection. Internet. PSTN. LAN Switch. A50 Plus. Router. IP Phone 310. Administrator. IP Phone 310. Incoming Call Routing.

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A50 Plus Advanced Configuration

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  1. A50 Plus Advanced Configuration Incoming Call Routing

  2. Physical Connection Internet PSTN LAN Switch A50 Plus Router IP Phone 310 Administrator IP Phone 310

  3. Incoming Call Routing • Customer can specify incoming call routing to auto attendant, operator or any user/group (Routing to groups is found in Group Settings Menu) • Day/Night setting allows the routing to different destination in different time specified Day Time Night Time Thanks for calling ABC company. It’s after hours now. Please enter the number you wish to call or call back during business hours Operator Auto Attendant

  4. Specify Day/Night Schedule • Navigate to Call Routing  Incoming Call Routing  Specify Day/Night Schedule • Specify the weekly working day and time in the Day Time Setting. (The default Day Time is 8AM - 5PM, Mon. – Fri.) • Excluded time or day will be treated as Night Time • Specify the Holiday to be the exception in the Day Time specified.

  5. Choose Who Will Answer Calls • Navigate to Call Routing  Incoming Call Routing  Choose Who Will Answer Calls • Select the Trunk Group, and then specify the destination for day time and night time. • In the right example, the Day Time will be answered by Operator, and Night Time will be answered by Auto Attendant.

  6. Choose Who Will Answer Calls • Each Trunk Group can be assigned for different rule in answering call.

  7. Record GreetingAssign Admin User • There are 2 ways to record the day/night greeting, record from IP Phone or pre-record the wav file and then upload to A50 Plus • Only Admin User can record the greeting from IP Phone • To Assign the Admin User, Navigate to Call Routing  Others  Assign Admin User. • Select the user who will serve as System Administrator, and then click OK

  8. Record Greeting From IP Phone • Dial 509 from Admin User Phone, and then enter the password 9999#. • Press 1 for recording day greeting, and press 2 for recording night greeting. • Select desired greeting by pressing 1 or 2, you will hear “After the tone, record system day (night) greeting. When done, press the # key” • Speak the greeting by using the handset, and press # to end the recording • Press 3 to save the greeting recorded • Repeat steps to record other (day/night) greeting

  9. Record Greeting Pre-record wav file • Syspine A50 Plus only accept the .wav file or .mp3 file • In Windows XP system, the recorder is built-in the support .wav file recording. Navigate to Start  All Program  Entertainment  Recorder • In Windows Vista or 7, the built-in recorder cannot support .wav file recording. Please use other recording tool. The following are some useful tool for reference. • Free Recording Tool • http://www.audio-tool.net/arforfree_best_freeware_of_sound_editing_main_features.html • Test to Speech Tool • http://www2.research.att.com/~ttsweb/tts/demo.php

  10. Auto AttendantConfigure Greeting • Navigate to Call Routing  Incoming Call Routing  Configure Auto Attendant • Click Play to play the current greeting, click Configure to customize (add/edit/remove) the greeting file. (see next page) • There is a Default greeting existed. This greeting cannot be played and removed, and only can be changed from IP Phone.

  11. Auto AttendantConfigure Greeting • In the Configure Greeting page, user can Add, Replace, Remove and Play the greeting selected. • This is a greeting pool that can be used in some other place such as level 2 AA or Agent announcement. • The Default Greeting cannot be played and changed. To replace the default greeting, please use Admin user IP Phone to record new Default greeting.

  12. Level 2 Auto Attendant Thanks for calling ABC company. Please dial 1 for sales, dial 2 for Technical support, or dial 0 for operator. 2 0 1 For PC/Laptop problem, Please dial 510. For Networking device problem, please dial 520 Operator Sales Group 510 520 Support Agent (510) Support Agent (520)

  13. Level 2 Auto Attendant • Navigate to Call Routing  Incoming Call Routing  Configuration Auto Attendant • Check the Enable level 2 Auto Attendant • Click Add to add the necessary level 2 AA rules.

  14. Level 2 Auto Attendant • Before assign the call to be answered by group, the group (user or agent) need to be configured. • Please refer to Training Material --- Group Setting

  15. Q & A

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