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Performance Measurement

Performance Measurement. Performance Measures Questions to Ask. How do you select your performance measures? What measures monitor progress in achieving goals and objectives? What measures highlight accomplishments? What measures give the reality of the situation?. Example:.

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Performance Measurement

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  1. Performance Measurement

  2. Performance MeasuresQuestions to Ask • How do you select your performance measures? • What measures monitor progress in achieving goals and objectives? • What measures highlight accomplishments? • What measures give the reality of the situation?

  3. Example: • Reduce congestion • How can congestion be measured? • Peak hour flow • Vehicle trips per person per day • Peak hour vehicle trips • Time lost of traffic delays • VMT

  4. Other Possible Measures • Marketing effectiveness • Awareness – Interest – Desire – Action • Market share • Implementation activity • Adherence to schedule • Reliability • Cost effectiveness • Measures used by key stakeholders

  5. Florida General Performance Indicators for Transit • Passenger Trips • Passenger Miles • Vehicle Miles • Revenue Miles • Vehicle Hours • Route Miles • Total Operating Expenses • Total Maintenance Expenses • Total Capital Expenses • Federal Contribution • State Contribution • Total Local Revenue • Local Contribution • Directly-Generated Non-Fare Revenue • Passenger Fare Revenues • Total Employee FTEs • Operating Employee FTEs • Maintenance Employee FTEs • Administrative Employee FTEs • Vehicles Available for Maximum Service • Vehicles Operated in Maximum Service • Spare Ratio (%) • Total Gallons Consumed • Total Energy Consume (KW-Hours)

  6. Transportation Operations Measures of Effectiveness • Customer satisfaction • Extent of congestion - spatial • Extent of congestion - temporal • Incident duration • Non-recurring delay • Recurring delay • Speed • Throughput - person • Throughput - vehicle • Travel time – link • Travel time – reliability (buffer time) • Travel time – trip Source: National Transportation Operations Coalition

  7. Performance Measures • Spatial Extent of Congestion • Length of roadway within a predefined area and time period for which average travel time are 30% longer than unconstrained travel time • Temporal Extent of Congestion • The time duration during which more than 20% of the roadway sections in a predefined area are congested Source: NTOC Performance measurement Initiative – Final Report

  8. TDM Performance Measures

  9. Florida Performance Measures (PM) – Outputs - Reach

  10. FLORIDA PM – Outputs – Acquisition

  11. FLORIDA PM – Outputs – Conversion

  12. FLORIDA PM – Outputs – Retention and Loyalty

  13. FLORIDA PM – Outcomes

  14. FLORIDA PM – Outcomes

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