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The new customer portal 2.0 of the VDE Testing- and Certification Institute https://vde4you.vde.com Issue: 01.04.2011 Originator: F. Thomas. Content: General Information General presentation of the new styling How to find items? VDE4YOU 2.0 – Which new functions exist?
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The new customer portal 2.0 of the VDE Testing- and Certification Institute https://vde4you.vde.com Issue: 01.04.2011 Originator: F. Thomas
Content: • General Information • General presentation of the new styling • How to find items? • VDE4YOU 2.0 – Which new functions exist? • Proposal and criticism
General Information • Registration at www.vde.com/vde4you • After the registration you will get an e-mail to activate your account. Please, logon with your existing account (DKE Account, former customer portal) • Alternatively, you will get two additional e-mails with username and password. • The access to your customer portal will be completely managed by you. • TestAccount: vde.demo, password: vde.demo
General Information • Current informationen on the state of the projects and orders • Exchange of documents • Secure file transfer using HTTPS • Automatic e-mail notification
General Information • In the customer portal you will find the following documents • Technical information and documents to your offers, orders and certificates. • In addition you can ask questions or start orders at the VDE Institute via „Request Form“. • You can manually upload files for a project, a certificate or even without any reference via „Add documents“.
General Presentation - Navigation • View for the customer • Overview contains all information to offers, orders, certificates and questions. • Attention: On this page you will only find valid certificates!
General Presentation - Navigation • „Request“ • At this point you can ask questions about the complete service sector or offers of the VDE Institute.
General Presentation - Navigation • „Projects“ • Contains all documents to VDE-certificates, orders (CB certificates/testreports) and offers in seperated lists.
General Presentation - Navigation • „Documents“ • „Document List“ • Shows all documents in a list. It is possible to download all documents! • „Add Documents“ • Upload files without reference (before a project starts)
General Presentation - Navigation • „Settings“ • Notification about modifications for all documents • Change Password • Managing of addresses and contacts • User access control
General Presentation - Navigation • „News and more“ • Tracing of current changes • Help infomation • Terms of Use as the „General Terms and Conditions“ (AGB)
How to find items? - Overview • First page „Overview VDE Institute“ • Toggle function to open and close the lists • „Filter Type“
How to find items? - Search • Search includes: • Full text search for all documents and technical information such as: CB, testreports, certificates, offers and orders.
How to find items? - Search • Results next to the hitlist grouped by:
How to find items? – Orders<>Certificates • Connection between order and certificate via „Associated Orders“ respectively „ Associated Certificates“ on the particular detail page. • Documents to orders/certificates via „Fileshare“
Which new functions exist? • Filtering with types • Full text search • Combination certificate <> order • Request / Request Storage
Proposal and criticism • Please feel free to ask if you have any kind of trouble with the system: Fabian Thomas It-helpdesk@vde.com +49 69 8306 302