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Universal Fulfillment Organizer Leads CHT to NGOSS

Universal Fulfillment Organizer Leads CHT to NGOSS. Shuang-mei Wang. Outline. 1. Introduction. 1. Introduction. 2. What Do We Do?. 3. Objectives. 4. How Do We Do?. 5. Business Benefits. 6. Q&A. Introduction. 1. Introduction. 1. Introduction. 2. What Do We Do?. 3. Objectives.

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Universal Fulfillment Organizer Leads CHT to NGOSS

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  1. Universal Fulfillment Organizer Leads CHT to NGOSS Shuang-mei Wang

  2. Outline 1. Introduction 1. Introduction 2. What Do We Do? 3. Objectives 4. How Do We Do? 5. Business Benefits 6. Q&A

  3. Introduction 1. Introduction 1. Introduction 2. What Do We Do? 3. Objectives 4. How Do We Do? 5. Business Benefits 6. Q&A

  4. About Chunghwa Telecom • CHT serves with the largest subscriber population in Taiwan over 20 million • CHT is the most experienced and largest integrated telecommunication operator in Taiwan with annual revenue more than 6 billion USD • CHT provides PSTN, mobile, internet services which cover broadband networking, satellite communication, intelligent network, mobile data and multimedia broadband • CHT with the closest international cooperation circuits reaches over 200 countries • About Chunghwa Telecom (CHT)CHT Telecom Laboratory innovates, creates and provides services to customers with CHT

  5. About Chunghwa Telecom • Network Solutions: NGN (Next Generation Network) • Home Solutions: FTTH (Fiber To The Home) • Wireless Solutions: 3.5G / 3.9G / 4G

  6. Business Challenge

  7. What Do We Do? 1. Introduction 1. Introduction 2. What Do We Do? 3. Objectives 4. How Do We Do? 5. Business Benefits 6. Q&A

  8. Current Provisioning View

  9. Fulfillment, Assurance and Billing (FAB) • CHT (Chunghwa Telecom) would like to improve its fulfillment processes in all verticals Fulfillment, Assurance and Billing step by step

  10. "One Stop" Services Fulfillment for IPTV service over FTTx • CHT is going to implement "One Stop" Services Fulfillment for IPTV service over FTTx solution. Customer Interface Management Customer Relationship Management Selling Order Handling Market Fulfillment Response IPTV Service Over FTTx Service Management & Operations Service Configuration & Activation Resource Management & Operations Resource Provisioning S/P Relationship Management S/P Management

  11. Objectives 1. Introduction 1. Introduction 2. What Do We Do? 3. Objectives 4. How Do We Do? 5. Business Benefits 6. Q&A

  12. Core NGOSS principles • New generation CHT OSS systems should be based on the 10 key business and technical principles • Enable an operator’s business transformation. • allow simplified implementation of business process automation coupled with significantly improved business flexibility and agility • Reduce IT costs and timescales by utilizing widely available, commercial-off-the-shelf (COTS) software components. • Allow a clear migration path by integrating with and evolving from legacy systems. • Reduce software development costs and risks by building on industry best practices and existing standards work.

  13. Core NGOSS principles • Provide comprehensive, enterprise-wide operational solutions for fixed, mobile, cable and converged industry segments • Allow corporate data to be widely shared across the enterprise and where appropriate with trading partners • Allow operator’s organization to evolve without systems lock-in by using loosely coupled distributed systems

  14. Core NGOSS principles • Allow business processes to be easily changed without software change by separating control of business process flow from application operation. • Allow simplified systems integration (‘Plug & Play’) through clearly defined contract Interfaces between applications. • Allow simplified systems integration by utilizing a common communications bus between applications.

  15. How Do We Do? 1. Introduction 1. Introduction 2. What Do We Do? 3. Objectives 4. How Do We Do? 5. Business Benefits 6. Q&A

  16. Four Key Frameworks • We use four key frameworks to implement our NGOSS • eTOM • SID • TNA • TAF/TAM

  17. Customer Interface Management Customer Relationship Management Selling Original OSS BOPS SC&A Order Handling Market Fulfillment Response Service Management & Operations OPTIMA Service Configuration & Activation LEAMIS Resource Management & Operations Resource Provisioning HIOSS BANPS SMS S/P Relationship Management S/P Management Implement Business Process (eTOM) • Define and engineer/re-engineer business processes Mapping (Gap Analysis)

  18. Customer Interface Management Customer Relationship Management Selling Order Handling Market Fulfillment Response Service Management & Operations Service Configuration & Activation Resource Management & Operations Resource Provisioning S/P Relationship Management S/P Management Implement Business Process (eTOM) • Define systems to implement processes eTOM Level 2/3

  19. Customer Interface Management Customer Relationship Management Selling Order Handling Market Fulfillment Response Service Management & Operations Service Configuration & Activation Resource Management & Operations Resource Provisioning S/P Relationship Management S/P Management ImplementCommon Information Model (SID) • Define data using a common information model

  20. Legacy Data Tier Legacy Data Tier Legacy Data Tier Legacy Process Tier Legacy Process Tier (eTOM aligned) SID Data Tier SID Data Tier SID Data Tier SID Data Tier eTOM/SID Process Tier eTOM/SID Process Tier eTOM/SID Process Tier Service Interface (based on SID) ImplementCommon Information Model (SID) • SID Implement Options

  21. Implement integration architecture • Define integration architecture NGOSS Technology Neutral Architecture

  22. Implement integration architecture • Architecture Requirements • Interface Definition • Technology-Neutral Component Model • Separation of Business Process and Policy from Component Implementation • Security-Enabled Architecture • Policy-Enabled Architecture • Models, Shared Information and Data • Distribution Transparency • Compliance and Certification

  23. Customer Interface Management Customer Relationship Management Selling Order Handling Market Fulfillment Response Service Management & Operations Service Configuration & Activation Resource Management & Operations Resource Provisioning S/P Relationship Management S/P Management Implement Application Framework • Define a clear target application set

  24. Business Benefits 1. Introduction 1. Introduction 2. What Do We Do? 3. Objectives 4. How Do We Do? 5. Business Benefits 6. Q&A

  25. Business Benefits of Using NGOSS • Having a well-defined long-term direction for business processes and OSS implementation reduces investment risk. • NGOSS delivers measurable improvements in development and software integration environments. • Integration of software with standard interfaces is significantly faster, reducing cost of bringing a new software system into an existing environment.

  26. Business Benefits of Using NGOSS • Integrating using NGOSS interfaces becomes a repeatable process, saving time and money on each project and improving success rates • Definition of Use Cases and requirements becomes easier across service providers/supplier and supplier/supplier partnership relationships when the common language provided the various NGOSS frameworks are used. • Automation enables lower operational expenditure.

  27. Business Benefits of Using NGOSS • When automated systems are in place, making changes in a well designed, well-understood environment is straightforward. • Reacting to a need to change a service offering, a billing option or a quality of service requirement becomes an easy to follow process rather than significant changes that require lengthy testing.

  28. Q&A 1. Introduction 1. Introduction 2. What Do We Do? 3. Objectives 4. How Do We Do? 5. Business Benefits 6. Q&A

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