Enterprise Mobility & the Cloud: Enabling a Mobile Workforce

1. Enterprise Mobility & the Cloud:Enabling a Mobile Workforce Trends, Challenges, and Strategies

2. Introduction • The IT industry is rapidly moving towards a world of mobile, cloud, big data, and social computing services – much faster than many realize. These technologies are forecasted to drive 90% of all IT growth over the next 5-7 years (IDC Nov 2012) • In the federal government, agency leaders are looking to mobile and cloud technologies to offset increased budgetary pressures. These platforms allow agencies to reduce real estate, energy, and IT capital / infrastructure costs from increased worker mobility, telecommuting, cloud adoption • By 2015, the federal government plans to save close to $5B annually through data center consolidation enabled by cloud computing (NextGov Jan 2013)

3. First, let’s take a moment and review some key Mobility and Cloud terms

4. What exactly is the Cloud? “A model for enabling ubiquitous, convenient, on-demand network access to a sharedpool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction.”

5. There are 3 basic Cloud Service Models - SaaS Software as service. Software, applications, and data are hosted in “the cloud’ by a 3rd party. Typically access via a web browser. SaaS App 2 App 1 App 3 PaaS Integration & Middleware IaaS Infrastructure (Hardware, Network, Storage)

6. There are 3 basic Cloud Service Models - PaaS Platform as service. A service that allows you to build, deploy, and host applications in “the cloud’ by a 3rd party. SaaS App 2 App 1 App 3 PaaS Integration & Middleware IaaS Infrastructure (Hardware, Network, Storage)

7. There are 3 basic Cloud Service Models - IaaS Infrastructure as service. A service that allows you to utilize IT hardware, network, and/or storage in “the cloud’ by a 3rd party. SaaS App 2 App 1 App 3 PaaS Integration & Middleware IaaS Infrastructure (Hardware, Network, Storage)

8. Enterprise Mobility – Some Key Terms • BYOD • Consumerization of IT • Enterprise Mobility • Mobile Device Management (MDM) • Mobile Application Management (MAM) • Over the Air (OTA) Transmission • Virtual Desktop Infrastructure (VDI) • User Experience

9. What is driving adoption of Enterprise Mobility and Cloud in the workplace?

10. Smartphones are surpassing PCs in sales Spending on mobile devices are surpassing PCs as part of a shift to platforms built on mobile computing, cloud services, social networking, and big data (IDC)

11. The rise of the tablet 80% of polled IT professional say tables are growing in organizational importance, 64% of organizations are adopting customer applications for business practices and 65% are predicting an increase in employee owned devices used within the organization (InfoWeek)

12. Internet traffic from mobile devices is growing rapidly Global internet traffic originating from mobile devices climbed to 13% of total internet traffic in 2011. By 2015, more Americans will access the internet via mobile devices than desktop PC’s (Federal Government Digital Strategy, May 2012)

13. Employees personal use of consumer cloud services End user experience with consumer cloud services is accelerating organizations’ cloud adoption (CDW 2013 State of the Cloud Report)

14. Consumerization of IT is driving BYOD adoption According to Gartner, Smartphone BYOD programs are in place at 33% of companies

15. Consumerization of IT is driving BYOD adoption According to Gartner, Tablet BYOD programs are in place at 47% of companies

16. Consumerization of IT is driving BYOD adoption 40% report their agency has or will implement BYOD within the next 2 years (Mobile Work Exchange May 2013). 38% of companies expect to stop providing devices to workers by 2016 (Gartner April 2013)

17. The Federal Gov’t is committed to Mobile and the Cloud

18. Federal Data Center Consolidation Initiative (FDCCI) By 2015, Federal agencies plan to eliminate more than 800 data centers (FDCCI FAQ 2012) • Federal Data Center Consolidation Initiative (FDCCI) • Created to reverse historic growth of Federal data centers – from 432 in 1998 to 1100+ in 2009 (FDCCI FAQs May 2012) • Focus on reducing costs of hardware, software, IT operations • Shift IT investments to more efficient computing platforms • Reduce overall energy and real estate footprint • Increase IT security posture of the government

19. The “Cloud First Strategy” 42% of Federal agencies implemented or maintained cloud service in 2012, up from 29% in 2011 (CDW 2013 State of the Cloud) • Cloud First Strategy • Accelerate pace gov’t realizes value from cloud computing • Require agencies to evaluate cloud computing options • Articulates benefits, considerations, and trade-offs of the cloud • A decision framework & case examples for cloud migration • Cloud computing implementation resources • Defined activities, roles, and responsibilities for cloud adoption

20. Federal Risk & Authorization Management Program Today, there are 2 certified cloud providers with over 75 providers in process for certification • Federal Risk &Authorization Management Program (FedRAMP) • A federal program to certify public cloud providers • A more consistent approach to cyber security in the cloud • Provides standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services • Long-term used to certify mobile devices

21. Digital Government: Building a 21st Century Platform In May, GSA awarded gov’t-wide contract for wireless service & mobile devices with projected savings of $300M over 5 years (GSA.gov) • Digital Government Strategy outlines (3) objectives • Enable constituents and federal mobile work force to access high-quality digital government information and services anywhere, anytime, on any device • Seize opportunity to procure and manage devices, applications, and data in smart, secure, and affordable ways • Utilize power of gov’t data to spur innovation and improve quality of service for American citizens

22. Department of Defense Mobile Device Strategy The DoDis looking to support 100K+ unclassified users by 2Q 2014 and ultimately support 600K users (Feb 2013 DoD Mobile Device Implementation plan ) • DoD Mobile Device Strategy outlines (3) goals • Advance and evolve the DoD IT Infrastructure to support mobile devices • Institute mobile device policies and standards • Promote development and use of DoD mobile and web enabled applications

23. Benefits and Challenges

24. Workforce mobility and telecommuting are gaining steam According to the GSA, telework delivers a 200-1500% ROI through increased productivity, reduced absenteeism, lower real estate costs, and reductedrecruitement needs Mobile Work Exchange April 2013

25. …and offer tremendous personal savings & benefits According to the Mobile Work Exchange, the telework week held in March saved over $12M in commuter costs Mobile Work Exchange April 2013

26. Various benefits are driving adoption of Mobile & Cloud Employee Satisfaction Increased Productivity Scalability (“Elasticity”) Business agility Email Data Messaging Business Applications Lower Capital Expense Innovation Improved customer experience

27. …but there are challenges & barriers with Mobile & Cloud Federal & corporate IT leaders are struggling with: Top Mobile Barriers – Federal IT Executives Mobile Work Exchange Survey May 2013 Security 73% Budgets 60% • C-Level pressure to act now • Security of proprietary data and systems • Technology integration • Service performance • Budgets / BYOD hidden costs • Lack of corporate policies • Cultural adoption & training • Rapid pace of technology change • Large & growing # of vendors • Regulatory & mandate compliance • Supporting multiple OS / Plaforms • Changes to organizational R&R Policies 42% Technical 35% Leadership 30% Culture 27% 0% 50% 100% Top Cloud Barriers – IT Leaders CDW 2013 State of the Cloud Report 46% 32% 25% Security Performance Integration

28. Software solutions exists to deal with some challenges

29. ….but a comprehensive mobile & cloud strategy is required Enterprise Strategy • Enterprise strategy and vision • Workforce enablement • Business processes • Customer, suppliers & partners • Marketing and adoption plans Enterprise Strategy Strategy

30. ….but a comprehensive mobile & cloud strategy is required Program Governance • Portfolio management • Performance measurement • Organizational structure • Expense and asset management • Corporate policies Governance Strategy

31. ….but a comprehensive mobile & cloud strategy is required Security • Security Policies • Risk Management • Network access and control • Device & application management Security Strategy

32. ….but a comprehensive mobile & cloud strategy is required Applications • Application strategy • Application architecture • User experience and design • IT capabilities & processes Applications Strategy

33. An assessment & roadmap tool to manage the complexity

34. Identify gaps, determine mobile ‘readiness’… Assessing maturity level (0-3) for each evaluation component

35. and build the strategy roadmap with all stakeholders

36. Recommended Reports CDWs 2013 State of the Cloud Report Digital Government: Building a 21st Century Platform to Better Serve the American People May 2012 Mobile Work Exchange Digital Government Strategy Report May 2013

37. Thank You Business-IT Enablement Strategy | Planning | Execution 20149 Bandon Dunes Court Ashburn, VA 22182 Mobile phone: 703-402-0357 7901 Jones Branch Drive Suite 400 Mclean, VA 22102 Mobile phone: 856-266-2831 Robert M. O’Such, PMP Principal Consultant osuchrm@gmail.com Don Bruns Managing Director dburns@navigationarts.com