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Nonverbal

5: Inter-Act, 13 th Edition. Nonverbal. Spoken or written words. Bodily actions and vocal qualities that support, modify, or contradict accompanying verbal messages. Nonverbal Communication. Verbal Communication. Characteristics of Nonverbal Communication.

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Nonverbal

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  1. 5: Inter-Act, 13th Edition Nonverbal

  2. Spoken or written words Bodily actions and vocal qualities that support, modify, or contradict accompanying verbal messages Nonverbal Communication Verbal Communication

  3. Characteristics of Nonverbal Communication • Intentional or unintentional • Primary • Ambiguous • Continuous • Multichanneled

  4. Functions ofNonverbal Communication • To provide information • To regulate interaction • To express or hide emotion and affect • To present an image • To express status, power, and control

  5. Regulate Interaction Facial expressions or gestures that are used to control or regulate the flow of a conversation Microsoft Photo

  6. Express Emotion or Affect • Facial expressions and gestures that augment the verbal expression of feelings Microsoft Photo

  7. Types of Nonverbal Communication • Body language • Paralanguage • Spatial usage • Self-presentation Everything except words!

  8. Body Language: Kinesics • Eye contact • Facial expressions • Gesture • Posture • Touch

  9. Body Language: Touch • Touching and being touched are essential to a healthy life. • Touch can communicate power, empathy, understanding. Microsoft Photo

  10. Paralanguage • Pitch • Volume • Rate • Quality • Intonation

  11. Vocal Interferences • Extraneous sounds or words that interrupt fluent speech: • “uh,”“um” • “you know,”“like” • Place markers • Fillers

  12. Spatial Usage • Personal space: the space that surrounds a person, moves with that person, and changes with the situation as well as moment to moment • Intimate distance: up to 18” • Personal distance: 18”-4’ • Social distance: 4’-12’ • Public distance: more than 12’

  13. Spatial Use • Acoustic space: area over which your voice or other sounds can be comfortably heard • Territory: space over which we claim ownership • Artifacts: objects we use to adorn our territory and communicate about our space

  14. Personal Space at Work • Your office • Your desk • A table in the cafeteria where you sit regularly Microsoft Photo

  15. Color Influences Communication Yellow cheers and elevates moods Red excites and stimulates Blue comforts and soothes In some cultures black suggests mourning In some cultures white suggests purity

  16. Self-Presentation Cues • Physical Appearance • Race and gender • Facial features • Size and shape of body • Clothing and personal grooming • Body art

  17. Self-Presentation • What message do you wish to send with your choice of clothing and personal grooming? Microsoft Photo

  18. Use of Time Chronemics • Monochronic • Polychronic Time Orientation • Past • Present • Future

  19. Time • How do we manage and react to others’ management of time? • duration • activity • punctuality Microsoft Photo

  20. Use of Smell • Olfactory Communication through: • Perfume • Cologne • Aromatherapy • Body odor Microsoft Photo

  21. Cultural and Gender Variations • Eye contact • Facial expressions • Gestures • Touch • Paralanguage • Space • Self-presentation

  22. Nonverbal Signals Vary from culture to culture Microsoft Photo

  23. What does this symbol mean to you? • In the United States it is a symbol for good job • In Germany the number one • In Japan the number five • In Ghana an insult • In Malaysia the thumb is used to point rather than a finger -Atlantic Committee for the Olympic Games

  24. Improving Nonverbal Sending Skills • Be mindful of your nonverbal behavior. • Adapt nonverbal behaviors to your purpose. • Adapt nonverbal behaviors to the situation. • Align nonverbal and verbal communication. • Make sure nonverbal cues do not distract from your message. • Eliminate distracting nonverbal behaviors.

  25. Improving Nonverbal Interpretation Skills • Be mindful that most nonverbal cues do not have set meanings. • Recognize culture, gender, and other diversity when interpreting nonverbal cues. • Pay attention to all of the nonverbal cues and their relationship to the verbal message. • Use the skill of perception checking.

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