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Nonverbal:

Nonverbal:. “No words” All communication except for words. Knapp (vogel) Nonverbal Classification System. Kinesics:. Definition: Nonverbal cues related to body motion or stillness Gestures Facial Expression Eye Behavior Posture Body Movement Lack of motion. Physical Characteristics.

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Nonverbal:

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  1. Nonverbal: • “No words” • All communication except for words.

  2. Knapp (vogel) Nonverbal Classification System

  3. Kinesics: • Definition: Nonverbal cues related to body motion or stillness • Gestures • Facial Expression • Eye Behavior • Posture • Body Movement • Lack of motion

  4. Physical Characteristics • Definition: Nonverbal cues that are part of the human body. • Height • Weight • Fitness • General Attractiveness • Skin, hair, and eye coloring

  5. Haptics • Definition: Nonverbal cues related to touch • Handshakes • Hugs • Kisses • High fives • Pokes and punches • Massages

  6. Paralanguage • Definition: Vocal qualities and vocalizations • Tone • Rate • Volume • Pitch • Silence • “Uhs” and “Ums”

  7. Proxemics • Definition: Use and perception of space to reflect honor, power, and respect • Arrangement of Furniture • Size of space • Location/positioning • Territoriality • Spatial Zones

  8. Edward T. Hall’s Spatial Zones • Intimate space 0 to 1 ½ feet • Personal space 1 ½ feet to 4 feet • Social space 4 feet to 12 feet • Public space 12 feet or more

  9. Personal Appearance • Definition: Objects which come into contact with the body but are not part of the body • Make-up • Fragrance • Glasses • Hair pieces • Clothing

  10. Personal Possessions • Definition: Artifacts we own or have • Cars • Homes or Apartments • Pets • Collections • Awards • Furnishings

  11. Environmental Factors • Definition: Conditions of the setting; what you find in the space • Style of furniture Music • Décor Clutter • Lighting Crowding • Architecture Temperature • Colors FengShui • Smells

  12. Chronemics • Definition: Use of time (temporal) • Late for appointments or meetings • Finish projects on time • Procrastinate • Leave early • Personal business on company time • “Free time”

  13. Characteristics of Nonverbal Communication Adler and Rodman

  14. Nonverbal is rooted in cultural experience. • If you are perceived by someone, you are communicating. • Nonverbal messages are continuous and come on multiple channels.

  15. Mehrabian: 7% of an emotion is communicated verbally 93% of an emotion is communicated nonverbally 55% is from face 38% is from voice

  16. Nonverbal can be intentional or unintentional. • Nonverbal can serve practical functions. • Nonverbal serves social functions. • Nonverbal is best suited to revealing emotions, attitudes, feelings, and relationships.

  17. Nonverbal can be ambiguous. • Perception checking • Nonverbal messages differ from culture to culture. • Some nonverbal behaviors are universal • Nonverbal messages are more believable than verbal messages

  18. Nonverbal messages are often filtered out in perception. • Nonverbal communication helps us to manage interpersonal communication.

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