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Bringing A Card Office Back From The Dead

Bringing A Card Office Back From The Dead. Presented By Mary Goff, Sheryl Douglas, and Kelley Line. April 12, 2005. Assessment of Current Situation -ASU. Assets Number and types of Readers Security – 13 POS - 14 Authorization – 10 MDT - 13 Age of readers Most purchased in 2000

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Bringing A Card Office Back From The Dead

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  1. Bringing A Card Office Back From The Dead Presented By Mary Goff, Sheryl Douglas, and Kelley Line April 12, 2005

  2. Assessment of Current Situation -ASU • Assets • Number and types of Readers • Security – 13 • POS - 14 • Authorization – 10 • MDT - 13 • Age of readers • Most purchased in 2000 • On Line Card Office • Personnel • Liabilities • Server • Personnel – not enough

  3. Assessment of Current Situation - University of Arkansas • Assets • Number and types of Readers • Copier - ? • POS - 21 • Authorization – 6 • BSI - 1 • Age of readers • Most purchased in ‘95 • OnLine Card Office • Personnel • Liabilities • Personnel – not enough

  4. Direction and Goals – ASU • Direction • Previous Card Center • Basic ID Card and Meal Plans • Budget combined with other department • Current Card Center • Security Access • Authorization • POS • Vending Machines • Off Campus Spending • OLCO • Budget separated from other area departments

  5. Direction and Goals – ASU • Goals • Growth of Off Campus Participation • New Server • IP Converters • Interface with: • Bookstore • Parking Pay Station • Best Locks • SCT Banner

  6. Direction and Goals – University of Arkansas • Direction • Original • Revised • Goals • Expansion to Off Campus • Vending

  7. Support • Financial Support • Costly • Creative • Moral Support • Breaking Old Rules and Setting New Ones • Knowledge of a better world

  8. Support • Seton Hall • Student Affairs • Leader with a vision • Arkansas State University • Business Affairs • Motivated Leader • University of Arkansas • Student Affairs • Motivated Leader

  9. Assessment of Current Situation - SHU • Assets • Number and types of Readers • Security - 43 • POS Readers – 20 • Authorization - 20 • Personnel • Liabilities • Age of readers • Most purchased in ‘93 • Wiring Connections – DB15 • Personnel Changes

  10. Direction and Goals – SHU • Short Term • Laundry Readers Connected • Reconciliation • Vending • OnLine Card Office • Personnel Changes • Long Term • Copiers • Wiring Connections brought up to date • Hiring Personnel

  11. Direction and Goals - SHU • Direction & Timeline • Original – Accomplish all short term goals • Revised – Accomplish necessary short term goals to acquaint students with Card Office • Goals • Realistic and Achievable –Without breaking the bank • Bumps and turns – roll with the punches and be FLEXIBLE • Focus – Keep your eyes on the goals and never let the ship sink. BE CREATIVE.

  12. Resuscitation Efforts (To restore consciousness, vigor, or life) • Revitalizing The Card Office • Working on Policies and Procedures • Naming the Card and the Debit Services • Working on Collaboration with other departments • Expanding the services of the office • Preaching the Commandments for Customer Service

  13. RECAP • Innovating Together in ’05: • ASU and Univ. of Arkansas have programs that hopefully will continue to grow. • SHU has a program, built on the past, that will now expand and grow to showcase its possibilities for the future. • Resources Available: • ASU – http://expresscard.astate.edu • Univ. of Arkansas – http://onlinecardoffice.uark.edu • SHU – http://studentaffairs.shu.edu/campusid/index.html • Always know you can reach us • Sheryl Douglas – sdouglas@astate.edu 870-910-8220 • Kelley Line – kline@uark.edu 479-575-7563 • Mary V. Goff – goffmary@shu.edu 973-761-9705

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