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Challenges for Library Assessment

Explore the attraction to quantitative analysis in library assessment, delve into the changing landscape of reference queries, and uncover the evolving nature of user communities and assessment methods.

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Challenges for Library Assessment

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  1. Challenges for Library Assessment Susan Gibbons Vice Provost Andrew H. & Janet Dayton Neilly Dean River Campus Libraries University of Rochester

  2. Attraction of the Quantitative • We love to count • Precision • Automated • Weighty • What are we counting? • What do the numbers actually tell us?

  3. Reference Queries • 97, 850 queries in 1996 • 47,950 queries in 2006 • It’s all because of the Internet, right?

  4. Reference Queries • 97, 850 queries in 1996 • 47,950 queries in 2006 • It’s all because of the Internet, right? • Computer queues

  5. Show us what you carry with You all of the time.

  6. Reference Queries • 97, 850 queries in 1996 • 47,950 queries in 2006 • It’s all because of the Internet, right? • Computer queues • 41% of ARL library homepages don’t have phone numbers

  7. 2-3 miles • Out of dorm by 8:30am • Peek study 11pm-1am • Few formal meals • Carrying everything • Very structured & busy

  8. Reference Queries • 97, 850 queries in 1996 • 47,950 queries in 2006 • It’s all because of the Internet, right? • Computer queues • 41% of ARL library homepages don’t have phone numbers • Reference hours are off student schedules

  9. Bibliographic Tools • Graduate students’ magic wand • Bibliographic tool • EndNote • RefWorks • Bibliographic tool • Marketing campaign • Bibliographic tool • Timing is everything

  10. Uniqueness of User Communities

  11. Assessment • Every campus is different; • therefore every library’s services, digital presence and facilities must be different; • therefore, every library needs local assessment methods • Remember: Accountability is local

  12. Qualitative Assessment • Growing toolkit • Skill set is usually within reach • Subject recruitment is not hard • Opportunity for wide participation • Share experience leads to better and easier execution of change

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