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ARL Library Assessment Conference, 2008

Using the READ Scale at the University at Albany/SUNY. Jean McLaughlin Honors College/Assessment Librarian University at Albany Albany, New York August 6, 2008. ARL Library Assessment Conference, 2008. University at Albany – University Libraries Three libraries: University, Science, Dewey

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ARL Library Assessment Conference, 2008

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  1. Using the READ Scale at the University at Albany/SUNY Jean McLaughlin Honors College/Assessment Librarian University at Albany Albany, New York August 6, 2008 ARL Library Assessment Conference, 2008

  2. University at Albany – University Libraries • Three libraries: University, Science, Dewey • Student population: • 12, 400 undergraduates • 5, 000 graduate • Schools & Colleges • College of Arts & Sciences • College of Computing & Information • College of Public Affairs & Policy • Business, Public Health, Criminal Justice, Social Welfare ARL Library Assessment Conference, 2008

  3. University Libraries • 2 million volumes • 3 Reference Desks • 30 Librarians are using the READ Scale ARL Library Assessment Conference, 2008

  4. READ Scale Introduction April 2007 Phase 1 – May to July 2007 Phase 2 – August 2007 Phase 3 – Fall 2007 ARL Library Assessment Conference, 2008

  5. READ Scale Implementation • Reference Department librarian activities • 6 librarians recorded questions and ratings • Librarians met to discuss ratings • Questions and ratings available to all • Training provided to University Library librarians ARL Library Assessment Conference, 2008

  6. READ Scale Implementation • Equipment transactions • READ Scale 6 • Reflection of complexity of transactions • Librarian feedback • Easy to record transactions • Sometimes difficult to determine category • Good to see real reference numbers ARL Library Assessment Conference, 2008

  7. Fall semester – initial views • Expansion of READ Scale to Science & Dewey, Summer 2008 • Staffing • READ Scale 1-2 vs. 3-6 • Confirms graduate student staffing • Confirmation of real reference work ARL Library Assessment Conference, 2008

  8. READ Scale Ratings - Hourly ARL Library Assessment Conference, 2008

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