Voice over IP Spring LNA Meeting

1. Voice over IPSpring LNA Meeting April 1, 2002

2. What is Voice over IP? • A technology for transporting integrated digital voice, video and data over IP networks. • VoIP is considered by some as the next evolutionary step in the digital transmission of data • The technology that turns voice conversations into data packets and sends them out over a packet switched IP network.

3. VoIP Charter • To determine the feasibility and validate the business benefits to Stanford of implementing VoIP. • Evaluate features and benefits of IP telephony while exposing the potential risks. • Assess potential operational savings from a converged voice and data network. • Answer the question; “Can IP Telephony be the primary telecommunications solution for Stanford University?”

4. VoIP Objectives • Establish a hardened end to end network utility • Provide a converged voice and data network • Move communication and network equipment out of Forsythe • Increase network functionality and mean time to deploy services • Simplify network in closets and office with the shared use of the data network • Immediate activation when moving a phone • Desktop enhancements and mobility

5. VoIP Objectives • Ensure redundancy across the University with no single point of failure • Retire the current voice switch • Position Stanford at the forefront of integrated voice, video and data that could enhance our partnerships and corporate relationships • A major advantage of VoIP and internet telephony is that it avoids the tolls charged by ordinary telephone service.

6. VoIP Pilot Scope • Evaluate vendor’s proposals and decide technology for pilots • Pilot sites will be Gates/Computer Science and five sites within ITSS • Perform a physical inventory of the closets for each pilot site • Evaluate and upgrade the network backbone and core infrastructure • Provide tools and training for voice and data engineers

7. VoIP Pilot Scope • Evaluate, design and test voice features and functions based on voice requirements and regulations • Resolve the policy and technical issues that will impact the expansion across campus • Create end-user documentation and training • Implement approximately 650 IP phones • Define the ROI • Evaluate cost model options

8. VoIP Pilot Scope • Partner with Campus IT Directors • Survey the client community • Make go/no go decision • Decide on vendor • Define future deliverables in a phased approach

9. VoIP Constraints and Risks • Consider the current University budget constraints when considering a project of this magnitude • Campus acceptance of the utility model for a converged voice and data network • Removal of the voice switch will be based on resolution of all the technology challenges associated with the voice features • There is no like environment that has implemented VoIP, so there are no best practices

10. VoIP Considerations and Assumptions • The project team will be managed by ITSS with active participation from campus IT units • The focus and direction will be closely aligned with the TMIS project • The project funding will be identified and approved • The project will be implemented based on a phased approach

11. VoIP Considerations and Assumptions • ITSS will merge the current expertise to support a converged network • The network must provide the same reliability as the traditional PBX • For the implementation outside contractor resources will be required

12. Suggestions?? • How would you like to be kept in the loop? • What else can I provide about this project that would be helpful?