Improving Attendance: What Managers Can Do

Improving Attendance: What Managers Can Do Use cursor keys or mouse to move through presentation (Slides are animated - use mouse clicks to run animations)

One hour session Full length session Index of slides Use mouse to click on hyperlinks above or use cursor keys to move through presentation

Title page The learning objectives Return to work interview The purpose of the interview Key points Phases Index for one hour session Index

Title page Objectives Surveys One third to one half Causes of absence Phases of interview The manager must.. The purpose of the interview Summary Index for full length session Index

Improving Attendance: What Managers Can Do Index

The learning objectives • To understand the importance of managing attendance • To understand your role in reducing absence • To be able to carry out a simple return to work interview. Index

Return to work interview…. • Every person…. • Every time! Index

The purpose of the interview • Make the employee feel welcome and valued • To ensure that the employee is fit to return • To identify the cause of the absence • To address any problem that is causing or contributing to the absence • To agree priorities for the post-absence period. Index

Key points • Every person, every time • Prepare before you begin • Hold the meeting in private • Create an atmosphere of trust and support. Index

The phases of the interview • Welcome • Absence • Responsibility • Move on Index

Improving Attendance: What Managers Can Do Index

The learning objectives • Importance of controlling absenteeism • Your role in controlling it • The range of possible causes of absence • Conduct effective return to work interviews in a range of circumstances. Index

CIPD CBI Labour Force Survey Industrial Society 9.3 days per year 8.4 days per year 8.9 days per year 8.0 days per year Surveys of absence Index

The May 2000 survey by the Chartered Institute of Personnel and Development found that between one third and one half of unauthorised absence was not due to ill-health. Index

Causes of absence • Genuine and unavoidable • Genuine, unavoidable but preventable • Genuine but related to attitude • Genuine but able to be tackled by flexibility • Fake! Index

Phases of interview • Welcome • Absence • Responsibility • Move on Index

The manager • Must hold the interview in private • Must create an atmosphere of trust and support • Must approach the interview in a genuine spirit of enquiry • Must maintain the self esteem of the absentee • Must be prepared to address the issues. Index

The purpose of the interview • To make the employee feel welcome and valued • To ensure the employee is fit • To identify the cause of the absence • To address the cause (if appropriate) • To agree priorities for the post-absence period. Index

Summary • Return to work interviews are the single most effective tool for reducing absence • Managers must carry them out for every person • The interview is part of the support structure of the organisations - not the disciplinary structure. Index

Summary • Interviews must be: • in private • in an atmosphere of trust and enquiry • Remember the structure: • welcome • absence • responsibility • move on Index

Improving Attendance: What Managers Can Do