Work in a Team

1. Work in a Team Effective Teamwork Team Building Work in a Team

2. TEAM • The four letters of the word TEAM best explains the benefits of teamwork: • T=TogetherE=EachA=AchievesM=More Work in a Team

3. Introduction • What is a team? • What is a team work? Work in a Team

4. Definitions • What is a team? • A group of people who are united in working towards a common goal. • A common goal is a statement that is agreed upon by the team. It provides direction and should offer a challenge that is achievable by the team. • What is teamwork? • The ability of people to provide complementary skills, a willingness to share knowledge and skills and assist other team members to achieve a common goal Work in a Team

5. Cont. • What is effective teamwork? • All team members having a sound knowledge of their job and responsibilities as well as those of other team members. • Commitment and co-operation to achieve team goals • Open communication channels • Recognising everyone in the team is important Work in a Team

6. TEAMWORK • Working together to achieve common goal • Everyone has to ‘play the game’ to win • Everyone in the team is important. • Communication is essential for team to succeed. • Good group cohesiveness (well-integrated, unified) • Rest and Recreation Work in a Team

7. WHAT ARE THE BENEFITS OF TEAMWORK? • FOR EMPLOYEES • Tasks are completed more quickly • Greater job satisfaction • Work is often more enjoyable – happier workplace • Ability to draw on other peoples’ experiences and ideas – getting support in the workplace • FOR EMPLOYER • Improved production and higher staff morale • Reduced staff turnover • Increased profits and product quality • FOR CUSTOMERS • Better products and customer service Work in a Team

8. FEATURES OF GOOD TEAMWORK • Positive Attitude from all team members • Tolerance, Honesty and Respect • Co-Operation • Commitment and dedication • Trust & Support for each team member • Recognition of realistic team goals • Effective communication skills • Team members take pride in the team’s achievements and accept credit as a group rather than as individuals • Readiness to meet the needs of other team members • A willingness to participate as a Team Member – planning and organising daily, weekly or monthly tasks • Sense of humour Work in a Team

9. The qualities of a team • the qualities that would help make a team successful • People listen to each other. • People share ideas. • People respect each other's differences. • People use time effectively. • Problems are solved together. • People communicate with each other. • People make decisions together. • People help each other. Work in a Team

10. Your role (as a supervisor)in a Team • Acknowledge individual skills and knowledge • Encourage all team members to contribute ideas • Listen to team members • Include all team members in activities • Criticise the results not the person • Be constructive when criticising • Offer help • Reward achievements – both individual and team • Take responsibility for designated tasks • Encourage team ownership – all working for the one goal Work in a Team

11. ELEMENTS OF GOOD TEAMWORK • The highest level of achievement is attained when a team is committed to a task and full use is made of each team member’s talents. • Individual participation in a team depends on the following elements: • Tolerance • Acceptance of other, sharing a common goal, and respecting the views of others in how to achieve that goal. • Honesty • Establishing trust in a team requires open and honest communication. Work in a Team

12. Cont. • Commitment and dedication • Teamwork involves interaction of all players Interacting team members, each member must complete a task in order that the other member may successfully perform their assigned task. • Restaurants employees, room attendants, porters and front office staff are examples of interacting groups. Work in a Team

13. cont. • Flexibility • To be willing to accept duties not normally in your job description, to assist team members to achieve a common goal. Work in a Team

14. THE IMPORTANCE OF COOPERATION IN A TEAM • Cooperation has many benefits: • It builds an awareness of interdependence • When people cooperate to achieve common goals they stimulate each other to higher levels of accomplishment. • It builds and reinforces recognition and mutual support within a team. • It leads to commitment to the establishment’s goal. Work in a Team

15. HOW TO DEVELOP TRUST AND SUPPORT IN A TEAM • To encourage teamwork, we should treat others as we would like them to treat us. Some things we could do to encourage trust are: • Smile at the person you are working with. • Look them in the eye. • Listen to them. • Shake their hand. • Include them in your activities. • Find interests that you have in common. • Cooperate with them. • Criticise their ideas, not the person. • Accept them for who they are. • Offer them help. • Look for common experiences. • Encourage them. Work in a Team

16. TEAMWORK • To be a good team member you must: • Help other team members. • Inform other of change in routine. • Ask for assistance when necessary. • Use effective communication and interpersonal skills. • Be willing to learn new skills and improve old ones. Work in a Team

17. Cont. • Be flexible in assisting other team members when they are busy and need help. • Be honest, team members must be able to trust one another. • Have a commitment to the goal and objectives of your team. Work in a Team

18. How can you recognise and accommodate cultural differences in your team? What type of differences could there be? • Different cultural background • Age/Gender You must understand the need for: • Tolerance and respecting differences • Adopting a sensitive approach when dealing with another point of view • Constructively raising and discussing issues Work in a Team

19. Cont. Strategies to adopt when dealing with cultural differences in your team include: • Participating in staff training • Adopting a professional attitude • Using staff cultural skills to enhance awareness • Using a variety of different communication media • Promoting cultural celebrations • Celebrating differences • Developing a tolerance of cultural difference • Actively seeking to break down barriers Work in a Team

20. Advantage of working in a team • Advantage: • Quality of decision making is better • Wider range of alternatives and opinions are considered • More attitudes and experiences are shared • A team has a greater capacity to evaluate ambiguous situations and promote unique ideas • Several people are involved so new ideas are more easily accepted • A greater sense of involvement produces better morale and motivation.

21. cont. • Disadvantage: • More time may be needed to reach a decision and take action • There may be pressure to conform to team norms and attitudes • There may be resistance to change if the team’s culture is negative • A dominant person may influence the team’s decision-making • There is more opportunity for conflict to emerge and continue • It may be difficult to work out who is responsible for action

22. How can you identify team goals? • Analyse your team and their • Purpose and aim • Size • Goals • Large establishment will assist by having decided on the goal, mission and vision of the hotel • Your team will then work towards achieving these goals • This can be achieved by having regular team meetings Work in a Team

23. WHY ARE TEAM MEETINGS IMPORTANT? • Discuss and resolve problems • Share ideas • Draw on other people’s knowledge • Planning • Sharing information relative to the department and the hotel • Discussing information in relation to specific guests, for example, guest history Work in a Team

24. Time/Task Management within Teams Task Management Prioritising Practicing good time management Negotiation Completion of tasks within a time frame Recognising individual and group needs Time Management Prioritising Delegation Problem Solving Decision Making Work in a Team