Test Management Summit 2008

1. Test Management Summit2008 Keys to successfully hiring and retaining your testing team Jane Muller

2. Introduction • Jane Muller • 20 + years HR & Recruitment experience • 9 years experience within QA & Testing • Recruited over 300 QA & Testing Professionals to date • Implemented a talent management system for QA & Testing Professionals • NLP Master Practitioner and Certified Coach

3. Getting the most value from your time this afternoon • Introduce yourself • Ask each other the following questions: “Why are you here today?” “What do you want to get out of this session?” Spend 5 minutes discussing

4. What I aim to cover • Marketplace Intel – Movers, Shakers, Drivers & Motivations • Attracting the best candidates – what’s your Utopia? • Top 10 Recruitment Tips to ensure that you get a 1:3 success ratio • Retaining your valuable team in a competitive marketplace – headhunting is not just for executives!

5. The cost of recruitment UK companies are wasting more than £15b a year on recruitment mistakes This figure is the equivalent of 1.7% of UK GDP The average recruitment cost of filling a vacancy per employee is £4,200 This rises to £8,500 when the associated labour turnover costs are also taken into account

6. Marketplace Intelligence • Movers, Shakers, Drivers and Motivations • Who are the Movers and Shakers in this area? • What Drives this market place? • Available Skills –vs- Required Skills • How many candidates are looking now? • How many opportunities are advertised? • What are the motivations behind these drivers?

7. Marketplace Intelligence Networking plays an important role Gerrard Consulting Tester Forums

8. Attracting the best candidates What’s your recruitment Utopia? • What would it be like? • What would you and your candidates experience?

9. Attracting the best candidates Take one step nearer to your recruitment utopia…. • What would you change? • What would be the ‘costs’ of these changes? • What are the benefits of utopia? • What are the costs? Do the benefits out-way the costs? • What’s your first step towards it? • Who else can help you move nearer to your utopia?

10. Making an Impact This is a competitive candidate driven marketplace… • What is unique about your company and the opportunity? • What is you and your team famous for? What reputation do you enjoy • What do you and your team stand for? What’s important? Take 5 minutes to discuss with your neighbour..

11. What do most candidates look for in a new role

12. Top 10 Tips 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

13. Needs and Motivation • Mallow's concept of self-actualisation relates directly to the present day challenges and opportunities for employers and organisations - to provide real meaning, purpose and true personal development for their employees • Sustainable success is built on a serious and compassionate commitment to helping people identify, pursue and reach their own personal unique potential. • Virtually all personal growth, whether in a hobby, a special talent or interest, or a new experience, produces new skills, attributes, behaviours and wisdom that is directly transferable to any sort of job role

14. Retaining your Team – the individual choice To understand retention – you start with yourself • Why do you work for your employer? • What’s important to you – what are your priorities? • How often do these change and under what circumstances? • How often do you check that your employment is delivering what’s important? • How do you decide when the move on?

15. The last slide! Did we achieve our outcomes? Any questions?