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Executive Education since 1968

Executive Education since 1968. Stockholm School of Economics IFL Executive Education is the Nordic leader in leadership and business development Ranked by the Financial Times as leaders in the Baltic region Active in Sweden, Norway, Finland, Russia and the Baltic States.

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Executive Education since 1968

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  1. Executive Education since 1968 Stockholm School of Economics IFL Executive Education is the Nordic leader in leadership and business development Ranked by the Financial Times as leaders in the Baltic region Active in Sweden, Norway, Finland, Russia and the Baltic States. 80 employees, excluding faculty IFL Executive Education works with an international faculty network of more than 500 individuals Custom programs, Open programs and Consortia programs

  2. How do we ensure our level of quality? We constantly aim to find the essence of quality in collaboration with our clients. In other words, find the essence of not only that which changes, but that which improves over time. • Internal quality assurance through program follow-up and development • Faculty development and enrichment • Financial Times global ranking of executive education and executive MBA providers • Accreditation and international networks

  3. Why PSI – Participant Satisfaction Index ? • Part of overall quality focus, complement what we already do • Fair comparison between programs • Focus on participant perspective, highlighting areas that affect participant satisfaction and desired behaviors • Assessment of present situation and enabling actions for improvement • Possibility to benchmark with other types of organizations • External use – customers know what they buy • Internal use – mobilizing change • Statistically solid • Management focus

  4. IFL + CFI • Participant Satisfaction Index (PSI) for participants in Open Programs • Standardized questionnaire at the end of each program • Cause and Effect Analysis once a year • Possibility for custom analysis • Participant Satisfaction Index (PSI) for participants in Consortia Programs • Standardized questionnaire at the end of each program • Cause and Effect Analysis once a year • Possibility for custom analysis • Possibility to compare and use same questionnaire for participants in Custom Programs • Customer Satisfaction Index (CSI) for buyers of Custom Programs and Consortia Programs • Once a year, starting in Q4 • Complement current evaluation methods

  5. Thank you!

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