Critical Success Indicators

1. Critical Success Indicators 6. Joint grants submissions Now06070809 0 2 3 4 5 7. Number of sponsors participating in events Now06070809 0 2 4 8 10 8. Average number of attendees at regular business meetings Now06070809 30 35 40 50 60 9. Number of Major Events Now06070809 0 1 2 2 3 10. Reducing membership costs through consolidated outreach (Combined spending $100,000) Now06070809 0 9% 17% 26% 35% 0 $91,000 $83,000 $74,000 $65,000 Example of Shared Cost - Coordinated Mailings 11. Reduce cost of training staff and volunteers (Duplication of effort) Now06070809 0 2% 5% 7% 10%

2. Critical Success Indicators 12. Distribution of information on resources (Packet, Flyer, Brochure - How many handed out?) Now06070809 0 25,000 50,000 75,000 100,000 13. Monthly hits on website Now06070809 Unk 100 200 400 800 14. Number of member organizations Now06070809 # 25% 50% 75% 100% 15. Participation on action teams Now06070809 # 25% 35% 50% 60% 16. Member Agency satisfaction survey Now06070809 Baseline 25% 35% 50% 60%

3. Balanced Scorecard Product / Service “Do we excel at our core product / service?” 4. # Media publications / articles 9. # of major events 10. Reducing outreach costs 11. Reducing training costs 12. Distribution of information packets Clients “How successful are we with our clients?” Financial “Do we use resources effectively, efficiently?” 5. Funding received 6. Joint grant submission 7. # of sponsors 1. Client satisfaction survey 2. # of clients attending meetings 3. # of requests for speakers 13. Monthly hits on website Internal “How well do we work as an effective team?” 8. # of attendees 14. # of member organizations 15. % participation on action teams 16. Member satisfaction survey

4. Critical Success Indicators 1. Jointly Administered Satisfaction Survey (Clients* of member agencies needs are met by services, such as transportation) Now06070809 50% 65% 75% 80% 93% * Clients = older adults, adults with disabilities, families 2. Number of clients attending meetings (or giving input through an advisory committee) Now06070809 0 10 25 40 50 3. Requests for speakers Now06070809 0 5 10 20 25 4. Media Publications/Articles about Collab Now06070809 0 2 5 6 12 5. Amount of funding received (as a percent of goal) Now06070809 0 40% 60% 75% 90%

5. Critical Success Indicators 6. Joint grants submissions Now06070809 0 2 3 4 5 7. Number of sponsors participating in events Now06070809 0 2 4 8 10 8. Average number of attendees at regular business meetings Now06070809 30 35 40 50 60 9. Number of Major Events Now06070809 0 1 2 2 3 10. Reducing membership costs through consolidated outreach (Combined spending $100,000) Now06070809 0 9% 17% 26% 35% 0 $91,000 $83,000 $74,000 $65,000 Example of Shared Cost - Coordinated Mailings 11. Reduce cost of training staff and volunteers (Duplication of effort) Now06070809 0 2% 5% 7% 10%

6. Critical Success Indicators 12. Distribution of information on resources (Packet, Flyer, Brochure - How many handed out?) Now06070809 0 25,000 50,000 75,000 100,000 13. Monthly hits on website Now06070809 Unk 100 200 400 800 14. Number of member organizations Now06070809 # 25% 50% 75% 100% 15. Participation on action teams Now06070809 # 25% 35% 50% 60% 16. Member Agency satisfaction survey Now06070809 Baseline 25% 35% 50% 60%