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Understanding Critical Success Factor Analysis

Understanding Critical Success Factor Analysis. Daniel Austin W. W. Grainger, Inc. W3C / WSAWG Spring 2002. Overview of CSF Analysis. CSF analysis is: A method developed at MIT’s Sloan school by John Rockart to guide businesses in creating and measuring success

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Understanding Critical Success Factor Analysis

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  1. Understanding Critical Success Factor Analysis Daniel Austin W. W. Grainger, Inc. W3C / WSAWG Spring 2002

  2. Overview of CSF Analysis CSF analysis is: • A method developed at MIT’s Sloan school by John Rockart to guide businesses in creating and measuring success • Widely used for technology and architectural planning in enterprise I/T • A top-down methodology that is especially suitable for designing systems as opposed to applications • A reductionist method for going from an abstract vision to concrete requirements Understanding CSF Analysis

  3. What Is a Critical Success Factor? • A key area where satisfactory performance is required for the organization to achieve its goals • A means of identifying the tasks and requirements needed for success • At the lowest level, CSFs become concrete requirements • A means to prioritize requirements Understanding CSF Analysis

  4. The CSF Method • Start with a vision: mission statement • Develop 5-6 high level goals • Develop hierarchy of goals and their success factors • Leads to concrete requirements at the lowest level of decomposition (a single, implementable idea) • Along the way, identify the problems being solved and the assumptions being made • Cross-reference usage scenarios and problems with requirements Understanding CSF Analysis

  5. Results of the Analysis • Mission statement • Hierarchy of goals and CSFs • Lists of requirements, problems, and assumptions • Analysis matrices • Problems vs. Requirements matrix • Usage scenarios vs. Requirements matrix • Solid usage scenarios Understanding CSF Analysis

  6. Relationship to Usage Scenarios • Usage scenarios or “use cases” provide a means of determining: • Are the requirements aligned and self-consistent? • Are the needs of the user being met as well as those of the enterprise? • Are the requirements complete? Understanding CSF Analysis

  7. Example: From Goal to Requirements Put a man on the moon in 10 years Invent orbital rocket Create landing module Invent re-entry vehicle Invent space suit (…more CSFs here) Mug for camera Recite heroic speech Plant plastic flag w/support wire Understanding CSF Analysis

  8. Things to Think About • Brainstorming: “if we do all of these things, will we succeed?” • Refactoring and rearranging the hierarchy are part of the process (the hierarchy itself is important information) • Leave no stone unturned: every idea is a good one • Different levels of abstraction require careful navigation! Understanding CSF Analysis

  9. Conclusion CSF analysis: • Produces results that express the needs of the enterprise clearly and (hopefully) completely • Allows us to measure success and prioritize goals in a sensible way • When used together with traditional usage scenarios, ensures that the needs of both the user and the enterprise are being met Understanding CSF Analysis

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