T-1440 Pre employment Medicals and Injury Management

1. T-1440 Pre employment Medicals and Injury Management This work has been produced by DGL (Aust) Pty Ltd For the purpose of informing DGL employees of the processes of injury and pre employment medicals. 12/07/2006 Rev B

2. Before you get started • It is important that you complete all sections in this learning tool as it has been designed so that • You can abide by the procedures of our organization. • You can apply what you have learnt in this package in your day to day activities • This Learning Tool is designed to be relevant only to DGL (Aust) Pty Ltd employees and only applied whilst employed with DGL (Aust) Pty Ltd • You may have already acquired knowledge in the area identified in this package as you may have completed some specialized training. Or you may have been working within the industry for some time. Should you identify any improvement opportunities in the information contained in this package or have difficulties completing the package please contact National Training and Compliance Manager DGL (Aust) Pty Ltd PO BOX 1594 EAGLE FARM QLD 4009 Ph 07 3868 1001 Fax 07 3868 1055 12/07/2006 Rev B

3. Aims and Outcomes Aim: To familiarize participants with the key elements of the medical process and injury management. Outcomes: • Know how to arrange a medical • Become comfortable in the process of medicals and injury management • Know how to correctly create a purchase order for medicals 12/07/2006 Rev B

4. Training Overview • Medicals at DGL • Pre employment medical for Medibank provider • At Medibank Health Service providers • At affiliates of Medibank Health Service providers • Injury Management • At Medibank Health Service providers • At affiliates of Medibank Health Service providers • Return to Work Plans 12/07/2006 Rev B

5. National provider for medical services 5 12/07/2006 Rev B

6. Medicals At DGL • Medical services are provided by one national supplier Medibank Health Solutions. • 90% of the DGL workforce have access to a Medibank owned facility • 10% of the DGL workforce will attend a facility that is affiliated to Medibank • A listing of facilities can be found in the procedure for Medicals P-330 in the companies intranet alternatively • Click here for hyperlink for Medical Locations T-263 6 12/07/2006 Rev B

7. Medicals At DGL • Comprehensive Jobs Demands Analysis (JDA) have been developed for the task completed by DGL employees. • The JDA is used by the medical practitioner to determine if the employee has any conditions that would not allow the employee fulfil there daily duties • JDA can be found in the procedure for Medicals P-330 in the companies intranet alternatively • Click here for hyperlink for Forklift operators T-262 • Click here for hyperlink for Truck drivers T-261 7 12/07/2006 Rev B

8. Pre employment Medicals 12/07/2006 Rev B

9. Pre employment medicals at aMedibank Health Services provider The process of a medical is covered by P-330 in the companies intranet. A brief summary of the requirements is listed below • Create a purchase order request • Head office to approve and send email to Manager, HSEQ unit member responsible for medicals advising them of POR number. • Manager to contact Medibank centre closest to you quoting POR number and arrange an appointment • All paperwork for a Medical is already on Medibank intranet and does not need to be supplied to employee • HSEQ unit members to review Medical through website portal supplied Medibank • HSEQ unit to advise manager if the person has passed the examination 12/07/2006 Rev B

10. Pre employment in a regional centre affiliated to Medibank Health Services The process of a medical is covered by P-330 in the companies intranet. A brief summary of the requirements is listed below Create a purchase order request Head office to approve and send email to Manager, HSEQ unit member responsible for medicals advising them of POR number. Manager to contact Medibank Regional support on 07 3307 9466 quoting POR number and arrange an appointment Medibank to arrange for all required paperwork to be forwarded to regional centre Medibank to review medical and place on website portal HSEQ unit to review Medical through website portal supplied Medibank HSEQ unit to advise manager if the person has passed the examination 10 12/07/2006 Rev B

11. Purchase orders request in Exchequer 11 12/07/2006 Rev B

12. Creating a purchase order request in exchequer • Code for supplier MEDI04

13. Creating a purchase order request in exchequer • Type in MEDI and press TAB • This will put you through to the stock listing. • Select the medical type you want and press OK

14. Creating a purchase order request in exchequer • Ensure that you put the name of the employee in the area show below

15. Injury Management 15 12/07/2006 Rev B

16. Injury Management at aMedibank Health Services provider The process of an injury is covered by P-230 in the companies intranet. A brief summary of the requirements is listed below • HSEQ unit advised of incident • Manager to contact Medibank centre closest advising that there is a need for appointment due to an injury • If a return to work plan is required the Medibank facility will contact HSEQ and manager to work out alternative duties. • Medibank already has a listing of alternative duties on there intranet • Employees return to work 16 12/07/2006 Rev B

17. Injury Management at aaffiliated of Medibank Health Services The process of an injury is covered by P-230 in the companies intranet. A brief summary of the requirements is listed below • HSEQ unit advised of incident • Manager to contact medical centre advising that there is a need for appointment due to an injury and advise that return to work plans are available • HSEQ unit to contact medical centre with return to work plan listing T-264 • Employees return to work 17 12/07/2006 Rev B

18. Return to Work plans 18 12/07/2006 Rev B

19. Health and safety goals • DGL’s priority is for the health and welfare of its employees. • In the unfortunate event of an injury every event is as either an • Loss Time Injury • Medically Treated Injury • First Aid Injury • DGL’s goal is for zero loss time injuries per year, by always offering a return to work plan

20. Return to Work Goals to the same job, same employer to a different job, same employer to a different job, different employer The purpose of a return to work plan is to return the injured or ill worker:

21. Return to Work Strategies Return to reduced hours, suitable duties Return to reduced hours, normal duties Return to full hours, suitable duties Return to full hours, normal duties Skills assessment for different job, same employer Vocational training for different job, different employer

22. Key Participants Injured Worker HSEQ Return to Work Coordinator Insurer (Workers Compensation) Treating Doctor Rehabilitation Provider The key participants in the Return to Work Program are:

23. The Function of the Supervisor or Manager Supervisors and Managers play an important role in the Injury Management Process. We have outlined some ways in which you can assist the injury management process to be more time and cost effective.

24. What is Your Role in Injury Management? Ensure all accidents and incidents have been reported immediately prior to the employee going to the doctor Any investigations are completed within timeframes Ensure staff are adequately skilled to operate equipment. Offer support and show compassion. Sustaining an injury or illness can be as psychologically devastating as it is physical. Be actively involved in Return to Work Programs.

25. Finding Suitable Duties Establish a Suitable Duties Register. Know the inherent requirements of the job and be familiar with the jobs demands analysis. Dissect core tasks - in many cases some functions within the task are suitable, but the description of the whole task itself, is not. Identify the duties that may be suitable, based on medical advice and at each Return to Work Program Review.

26. Workers Compensation Claims Management The HSEQ unit handles the administration and management of all workers compensation claims. They will: • Establish an Injury Management File. • Review all medical certificates and medical advice as it comes to hand. • Coordinate return to work plans, as required. • Engage the services of a rehabilitation provider, as required. • Administer and manage all workers compensation claims. • Forward all workers compensation documentation to the companies compensation insurer.

27. Test your knowledge • Through the following slides you will be asked an number of questions to show that you have understood the content of this learning tool • Please record your answer on the training form F-260. • You will be required to submit the answers to the DGL HSEQ unit

28. Question 1 The code for medicals for purchase orders Exchequer is? a) MEDI01. b) MEDI02 c) MEDI03 d) MEDI04 12/07/2006 Rev B

29. Question 2 In the event of an injury the manager will contact the HSEQ unit a) Before the employee goes to the doctor b) After the employee goes to the doctor c) After a workers compensation certificate is received 29 12/07/2006 Rev B

30. Question 3 DGL goal for the amount of loss time injuries per year is a) Zero b) One c) Ten 30 12/07/2006 Rev B

31. Question 4 Who’s responsibility is it to assist injured workers back to work? a) Workers b) Managers c) HSEQ Unit d) All of the above 31 12/07/2006 Rev B

32. Question 5 What should a Manager show an injured worker in the Return to Work process? a) Investigations are completed in a timely manner b) Neglect & Annoyance c) Support, Compassion & be actively involved in process d) All of the above 32 12/07/2006 Rev B

33. Additional information For further information please contact HSEQ unit members 33 12/07/2006 Rev B