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HOW YOU CAN SELECT A CLOUD CONTACT CENTER SOLUTION

<br><br><br>Cloud contact center solutions provides many advantages over traditional on-premise solutions, IQ telecom is a Cloud contact center solutions provider in USA.<br>

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HOW YOU CAN SELECT A CLOUD CONTACT CENTER SOLUTION

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  1. HOW YOU CAN  SELECT A CLOUD CONTACT CENTER SOLUTION

  2. As the number of sellers offering cloud contact center solutions grows, businesses need a set of criteria to evaluate the different offerings. They have to think about existing stages and assets, specialized abilities and how their prerequisites will advance later on, close by merchant dependability also, demonstrated organizations.

  3. Internal resources Management, staff skills and existing solutions have an impact on investments in new technology.The new contact center platform must be able to integrate with existing telephony and infrastructure. Businesses should review:IT team capacity – This includes existing staff responsibilities and expertise as well astechnology requirements.Integration requirements – Managers need to assess the applications and data that willbe integrated with the new platform to ensure interoperability.Security – Businesses may have certain applications or data sets that must remain in house.They have to relate these current security needs with any new contact center devices.Agent and supervisor desktop tools – If switching from an existing solution, managers

  4. should also consider how a new application impacts agent training. Familiarity with particular tool sets or features can help agents get up to speed on new applications. Similarly, supervisors require applications that are simple to manage and administer.

  5. Seller offeringEnterprise-class security and scalability – Security and scalability are vital in selecting a cloud contact centerplatform.Seller must offer end-to-end security, high accessibility, excess and standard industry accreditations. When changing to the cloud, contact center pick up a security advantage over their rivals by utilizing the aptitude of their supplier.Complete solution – Contact center capacities ought to be exhaustive with help for work process crosswise over offices and representative activities. .Monthly usage pricing – Pricing should map to monthly usage, based on the number ofinteractions for the contact center. Contract commitments should include discounts based on volume and there must be an option to scale up or down based on demand.Services capacities – Organizations require help amid the arrangement stages to guarantee a smooth change period and also access to specialists for investigating.

  6. with over 10 years’ local expertise and the backing of telecom Corporation, a  leader in solutions and services. Our solutions and services include: voip solutions , unified communications, complex communications, cloud contact center software solution, network solutions, display solutions, systems integration and professional, technical and managed services.

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