BRITISH GAS PRESENTATION ANGELA BASSETT JONES

1. BRITISH GAS PRESENTATION ANGELA BASSETT JONES

2. Delivering Results in the UK • 469,444 homes signed on to the scheme. • 156,160 surveys completed. • 38,273 Charity referrals • £1,407 average increase from benefits health check. • Total unclaimed benefits identified £8,464,969.

3. here to HELP figures, so far

4. What customers are saying about ‘here to HELP’ Derek, Epping Forest Loraine and Jason, Exeter • Cavity wall insulation & draught proofing • New locks and spy hole from Help the Aged Handy Van “The project is amazing and the people involved with it have all been really helpful. The time he spends listening to Talking Books is really valuable time.” “It is unbelievable that I received a new lock, spy hole and that it is free.” • Talking microwave • Talking watch • Free subscription to talking books Betty, Rhondda Lewis, Camborne, Cornwall • Free cavity and loft insulation • Free fridge freezer to reduce her reliance on other to do her shopping • Free loft insulation & draught proofing • Helped application for Disability Living Allowance • Scope grant for a mountain ranger buggy so Lewis can access the local area and strengthen his leg muscles ‘Both British Gas and FWA are to be praised for their very innovative scheme to help people who are not so well off as others, and for caring about us.

5. Price changes • Council Tax Scheme • These are current prices which we know will increase in April

6. Why Council Tax? • Council • Supports Local Authority in achievement of HECA targets. • Enabler to make owner occupier properties energy efficient. • Opportunity for Government to demonstrate & deliver on their environmental commitments. • EEC • Contributes towards delivering EEC obligation • First to market with EEC proposition stimulating consumer interest in energy efficiency measures • Proactive approach & acknowledgement that tax measures have a role to play in customers making their homes energy efficient • British Gas • Need to stimulate demand to encourage take-up of energy efficiency • Helping the environment by reducing the energy we use • Hard-hitting Fiscal incentive seen as a positive way to encourage take-up of energy efficiency • British Gas providing a step change in the implementation of EE in UK homes to meet its environmental commitments • Customer • Subsidised EE products - CWI & Loft Insulation • Up to £100 Council Tax rebate per household • Substantial savings on energy: • £110 saving on annual energy bills from CWI • £140 saving on annual energy bills from Loft

8. Cavity Wall Insulation: • Competitive retail price (lowest price) • Installed by qualified installers contracted to British Gas • Managed by British Gas Council Tax Rebate: • Additional £50.00 funding from British Gas, potential for Local Authority to make contribution. • Customer receives credit against Council Tax • British Gas notify LA when work complete Customer Proposition (Private Households) Customer Rebate Options: • Buy Cavity Wall Insulation (£175) and receive: • up to £100 Council Tax rebate • £110 annual energy saving* • Single payment against annual bill • Rebate spread over 10 DD instalments Council Tax – how it works Promotion(Local Authorities responsibility) Financial reward * Average annual energy saving for 3 bed semi detached property

9. (Private Households) 2006 Council Tax proposition New Approach: • Engaging proposition, tailored to customer needs • Easy to manage • Targeted approach -mailing to all Council’s residents through offer enclosure within CT bill • Strong environmental offer • Buy Cavity Wall Insulation (£175) and receive: • Council Tax rebate • £110 annual energy saving* Council Tax Rebate: Cavity Wall Insulation: • £50 from British Gas • £? from Council • Customer receives credit against Council Tax • BG to notify LA when work is complete& pay referral fee of£15.00**. **Alternative offer • Competitive retail price (lowest price) • Installed by qualified installers contracted to British Gas • Managed by British Gas Promotion(Local Authorities responsibility) Branded A/C enclosure with C/Tax Bill National Launch British Gas marketing support * Average annual energy saving for 3 bed semi detached property ** Optional incentives

10. Home Insulation Additional Benefits: Free Home Energy Efficiency Assessment Interest Free Credit Option Free Insulation for Priority Households* Pricing Matrix

11. British Gas Energy Efficiency approved measures • Cavity and Loft Insulation • Low Energy lightbulbs • Condensing Boiler (B-A Rated only), • TRV’s • Solid Wall Insulation (internal and external) • Sempatap • Radiator Panels • Fuel Switching • Draught Stripping (standard & Quattro Seal) • Hot Water Tank Jackets • Solar Thermal:

12. Retail Partnerships • British Gas provides financial support for a range of energy efficiency products in B&Q and Curry's retail stores in Great Britain • Energy efficiency products include: Loft Insulation, Tank Jackets, CFLs, Appliances, TRVs, Condensing Boilers. • Our funding supports price promotions, marketing material, training of staff and data management. • 3.3m energy efficiency products are supported annually.

13. British Gas Energy Trust • £10m Trust Fund • Charitable Trust status • Trustees in place • Energy bills - wider assistance in severe cases of hardship - money advice • Applications now being processed • Commenced grant making process in Nov ‘04 • Anticipate will grow to 10k grants per annum