Please answer the following in your notebook…………….

1. Please answer the following in your notebook……………. 1. How do you handle working with or dealing with someone that you just simply don’t like? 2. Do you think your own negative feelings affect or impair (harm) your judgment of people and situations? 3. How can we minimize these feelings and beliefs we have? By realizing our own biases and working past them by being objective

2. ~Interpersonal Skills~ Objectives The importance of understanding Others. Personal Traits that can help you be more effective in relationships with other people. Personal Skills to master for successful interpersonal relations. How interpersonal skills are used in marketing.

3. Human Relations Understanding Others • The first step in getting along with others is getting to know them, finding out their interests will help you to know them better. • Interests reflect values. Understanding their values is also helpful in understanding others. Ask Yourself: • Why do people behave the way they do? • Why do people handle the same situation differently with different people? • What are the personality traits we should all strive to have?

4. Human RelationsHow do we get to know people? • Observing people is a good way to start understanding them. • Body Language is sometimes a better indicator of a persons thoughts and emotions. • Facial Expressions are also good to observe. When you are happy your pupils get larger. When your sad, they constrict! • Observing people in different situations is a good way to learn about them

5. Personal Traits The following traits will help you to improve your interpersonal relationships on the job and with family and friends!!

6. Personal Traits Friendliness, Courtesy and Tact • Try to have a friendly attitude towards others; not always easy if your shy, however, if your sincere it comes through • Courtesy means to be polite and have good manners all the time!! • Being tactful is always necessary. It shows respect to all people involved. There is always a way to give constructive criticism without hurting someone's feelings by being rude or offending someone.

7. Personal Traits Personal Ethics This includes honesty, integrity and a sense of fair play; things that everyone desires and deserves • When you behave ethically, people will trust you • It’s important to be honest on the job, with customers and co-workers, and to family and friends • You can be honest but use tact!

8. Creativity, Initiative & Responsibility Creativity– Using your imagination to be inventive. Finding new ways of completing tasks at work will make you shine! • Being creative also means analyzing a situation or problem from a different point of view Initiative – Means doing what needs to be done without being asked or urged to do so. Responsibility – Being accountable for your actions and doing your duty. “Man Up”

9. Attitude Your attitude is the mental outlook you have towards people and situations – LIFE! Difficult Assignment: Positive – Welcome it as a challenge Negative – Complainers “Is the glass half empty or half full?”

10. Self-Control and Orderliness If you have self-control you are tactful and usually slow to anger You don’t indulge on your impulses and you behave in a disciplined way Being disciplined is acting in an orderly way

11. Self-Awareness & Willingness to Change Knowing yourself is the first step in making personal changes • What are your strengths and weaknesses? Make a list!! • What do you want to approve upon? • Practice the traits you want to improve on. • Listening to others feedback is very important. Be open to change negative behavior. • Flexibility is Essential in all areas of your life!!

12. Self-Esteem Your perceived worth or value • Having a good self-esteem helps you to see yourself as being able to do a good job and getting along with others To boost someone else's self-esteem treat them with respect and kindness “Do unto others as you would have done to you”

13. Empathy Understanding a person’s situation or frame of mind. • Learn to respect others point of view even if you don’t agree with it. • When people are upset or angry there is usually something else going on. • Being empathetic usually gains a person’s trust and respect faster

14. In your notebook, write the personal traits you want to improve upon in order to get along better with others • Friendliness, courtesy and tact • Personal Ethics • Creativity, initiative and responsibility • Attitude • Self control and orderliness • Self Awareness and willingness to change • Self-Esteem • Empathy

15. Personal Skills In addition to the personal traits that we just discussed, there are a few personal skills that will help you get along with others on and off the job Assertiveness Being assertive means standing up for your rights, beliefs and ideas • People will respect you if your assertive without being pushy or aggressive!! “Know it All”

16. Personal Skills continued Solving Someone’s Problem…. • People will be more likely to listen to your ideas or proposals if it will benefit them! • Phrase your ideas in terms of others needs Time Management – • Learn to budget your time and record important deadlines or appointments • To be effective in work you must use your time wisely • Establish goals, set deadlines, allocating time for each task and being realistic

17. Personal Skills continued Goal Setting Where are you going in your career? How about your personal life? You won’t get there if you don’t know where your going!!

18. The objectives were….. • The importance of understanding Others. • Personal Traits that can help you be more effective in relationships with other people. • Personal Skills to master for successful interpersonal relations. • How interpersonal skills are used in marketing.