Managing In Today’s World

1. Managing In Today’s World Chapter 2

2. Learning Outcomes • Examine the three waves in modern social history and their effect on organizations • View management from a global perspective • Learn how technology is changing the manager’s job • Define social responsibility and ethics Chapter 2

3. Learning Outcomes • Define the entrepreneurial spirit • Describe the management implications of a diversified workforce • Discuss quality and continuous improvement • Learn why many companies have downsized Chapter 2

4. Corporate Stars: 1960 Versus 2000 Industry 1960s 21st Century • Airlines • Automobiles • Broadcasting • Cameras • Computers • Film • Retailing • Information access • Mail delivery • Newspapers • Securities • Steel • Pan Am • General Motors • CBS • Bell & Howell • IBM • Eastman Kodak • Sears • Public library • U.S. Post Office • New York Times • Merrill Lynch • U.S. Steel • Southwest • Daimler-Chrysler • CNN • Minolta • Dell Computer • Fuji • Wal-Mart • America Online • Federal Express • USA Today • Charles Schwab • Nucor Steel Chapter 2

5. Three Waves of Social Change The Age of Agriculture The Age of Industrialization The Age of Information Chapter 2

6. Multinational Corporations The Global Village Transnational Corporations Border less Organizations The Global Marketplace Chapter 2

7. Export to Foreign Countries Hire Foreign Agents or Brokers Contract Foreign Managers Licensing- Franchising Joint Ventures Foreign Subsidiary Stages of Going Global Stage I Stage II Stage III Chapter 2

8. Globalization and thePractice of Management Parochialism Ethnocentrism Chapter 2

9. Individualism Power Distance Hofstede’s Dimensions of National Culture Quantity Versus Quality of Life Uncertainty Avoidance Chapter 2

10. Technology and the Organization • Production process • Customer service • Information access • Employee job skills • Level playing field Chapter 2

11. Technology and the Manager’s Job Formulating Plans Making Decisions Defining Jobs Monitoring Activities Chapter 2

12. Arguments for Social Responsibility • Public expectations • Long-run profits • Ethical obligations • Public relations image • Better environment Chapter 2

13. Arguments for Social Responsibility • Fewer government regulations • Balance of responsibility and power • Stockholder interests • Possession of resources • Prevention versus cures Chapter 2

14. Arguments Against Social Responsibility • Violation of profit maximization • Dilution of purpose • Costs outweigh benefits • Too much power • Lack of skills • Lack of accountability • Lack of broad public support Chapter 2

15. Social Responsibility Social Involvement in Business Social Obligation Social Responsiveness Chapter 2

16. The Question of Ethics Rights View Utilitarian View Theory of Justice View Chapter 2

17. Key Management Issues Entrepreneurial Spirit Sensitivity to Differences Chapter 2

18. Total Quality Management • Continuous improvement • Employee empowerment • Accurate measurement • Customer focus • Overall quality Chapter 2

19. Quantum Changes Rightsizing Outsourcing Work-Process Engineering Chapter 2

20. The Contingent Workforce Part-Time Workers Temporary Employees Contract Workers Chapter 2