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January - 2018

JAM Research Services is a Consumer Research & KPO/BPO Firm established in 2009. We facilitate decision making on business issues with a strong consumer connect, providing strategic directions beyond insights.

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January - 2018

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  1. JAM Research Services. January - 2018

  2. About us.. • We are Consumer Research & KPO/BPO Firm , established in 2009 • And work with team in facilitating decision making on business issues which have a strong consumer connect • We are able to create success for them by utilizing our huge body of knowledge and experience • Our client partners work with us because we go beyond Insights to provide Strategic Directions

  3. JAM’s Expertise

  4. Services

  5. Leads generation JAM Support and Expertise - Leads are reported on daily basis as per the mapping grid of client sales team. Day - 1 week calling to customers & synching with client sales team Periodic follow-up with customers and close-looping with client sales team until the lead reaches its logical conclusion. i.e. win case or lost case or not interested In case of lost case, JAM probes the customers for multiple levels to understands the reasons for lost cases and recommends learnings to clients. The entire process is automated and CRM have inbuilt data retrieval mechanism. All customer interactions are archived in chronological order.

  6. Helpdesk – inbound & outbound JAM Support and Expertise - JAM Support and Expertise - Multi – Lingual Support Team (Covering 11 Indian Languages) Technology platform to host customer data and to manage leads / complaints Agent Training & Certification Processes / Quality Audit Documented operations processes along with exception management.

  7. WhatsApp Campaign JAM Support and Expertise - Can push image / audio / video along with Caption In house Survey CRM Platform to measure Campaign Effectiveness Audio Clip Development (With background music / Multi Lingual) Call Recordings of Survey Conducted to understand market feedback

  8. bulk SMS / MISS CALL campaign JAM Support and Expertise - Text / Voice SMS English / Vernacular Language SMS IVR SMS Audio Clip Development SMS Short Code

  9. Jam’s – end to end solution

  10. Jam’s – Research capabilities

  11. field operation capabilities • New Delhi • Uttar Pradesh - Lucknow • Rajasthan - Jaipur • West Bengal - Kolkata • Bihar- Patna • Assam - Guwahati, Sibsagar • Maharashtra - Mumbai, Pune, Nagpur, Nasik • Aurangabad, Kolhapur, Akola, Amravati. • Gujarat - Ahmedabad, Baroda, Rajkot. • Chhattisgarh - Raipur, • Madhya Pradesh - Indore, Bhopal, Jabalpur. • Tamil Nadu - Chennai • Telangana - Hyderabad • Karnataka – Bangalore • Punjab- Ludhiana Punjab Rajasthan UP Bihar Assam M P Gujarat West Bengal Chhattisgarh Karnataka Maharashtra Telangana Andhra Pradesh Kerala Tamil Nadu

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