1 / 22

The Social Buddies Application

V2.5 (email). The Social Buddies Application. Powered by. Summary. General review of Teletech International & Eb-Lab The Social Buddies project ? Context Goals Why would you choose Social Buddies ? Features Price list & offers Contact us. Teletech International review.

barto
Download Presentation

The Social Buddies Application

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. V2.5 (email) The Social Buddies Application Powered by

  2. Summary • General review of Teletech International & Eb-Lab • The Social Buddiesproject? • Context • Goals • Whywouldyouchoose Social Buddies? • Features • Price list & offers • Contact us

  3. Teletech International review • 20 yearsof experience in customer relationship management • An SSII integratedgroup to supply powerful and personnalized tools • Working for companies which are leaders in their fields

  4. Teletech International review

  5. Eb-Lab' review • IT Research and Development company • Orientation : Web 2.0 &changes in customer usage • Social-CRMsupport

  6. Context : key data • 96 %of french people under 30 yearsold use a social media in France. • 75 % of Facebook usersfeel more connected to the brand thananywhereelse on the web.

  7. Context: Key data

  8. Context : Key data

  9. Social Buddies' goals Social Buddies allows you to promote your brand, using and developing a community and ambassadors: manage, develop loyalty, and reward your best customers! Offer a direct and intuitive dialog to the customer. Get new information about your clients by linking the available data of Facebook to your classical CRM device. Manage your customers questions and remarks in a dedicated area.

  10. Features Dialog between Fans – Ambassadors – Employees: This featureallowsyour client to ask questions on a dedicated page and not on your Facebook page. Your "Best Buddies" are more likely to getinvolved in the conversation to shareskills and experience, and to provideadvice, andrecommendationsabout yourproducts and solutions. Sharing, voting, answering and searching questions are also a part of availablefeatures.

  11. Features Announcements This featureallowsyou to easily and quicklydisplay information to all your fans.

  12. Features Management of users accounts Administrators, Community managers, classic members and ambassadors can be piloted from this module.

  13. Features Reportings This feature allows you to get statistics about the activity of your ambassadors, and to detect those who you will be able to trust. The statistics are exportable and downloadable in PDF or CSV format.

  14. Features Rewards This feature allows you to deal with the rewards that you give to your ambassadors. You have the choice to attribute rewards, to promote classic member to ambassadors, or to assign an higher ambassador’s rank.

  15. Features Collection of additional data Thanks to thisfeature, youcandecide if the usersneed to likeyour page to be able to use the application. You canalsochoose the profile information needed to use the solution. Requested permissions and data are configurable for each application action (ask, vote…)

  16. Features Notifications This featureallowsyou to warn the userwhoasked a question thatan answer has been given. Thusheisinvited to come back to confirm an answer or simply to continue the talk.

  17. Features Customization With the application you can choose between a large choice of graphic themes, but also to use your logos and banners. You can also configure many application's behaviors. The application could be set up in the language of your choice.

  18. Features Let your ambassadors become experts This featuresallowsyourambassadors to access a knowledge base, thusthey are becomingbrand'sexperts.

  19. Features All of this gathered in a short video: https://www.youtube.com/watch?v=dpSwTfgfZls

  20. Les offres & tarifs

  21. Les offres spéciales

  22. Thank you for paying attention Teletech International Commercial Direction 10 avenue Ledru Rollin – 75012 Paris Phone number. : 01.53.46.00.00 Mail :contacteznous@teletech-int.com

More Related