The Social Buddies Application

1. The Social Buddies Application Jalele Achour External Consultant in Social CRM Powered by

2. Summary • Introduction to TeletechInternational • Whycreate Social Buddies ? • Key features of social networks • VideoPresentation • Functionnalities • Offers and Prices • Why Social Buddies ? • Contact us

3. PresentationTeletech International • 20 years of experience in customer relationship • AnintegratedSSII to the group to providesuccessfuland specializedtools • Client companiesleader in theirfield of activity

4. Teletech International Clients

5. Whycreate Social Buddies ? • Social Buddiesallows to make out of yourcustomersambassadors: manage, retain and rewardyour best customers!

6. Whatyourcustomers are looking for

7. The key figures of social networks

8. The key figures of social networks

9. The Features of Social Buddies • Build your network of ambassadors- contributors • This feature allows your customers to ask questions on all subjects, just away from your main page. • Your "Best Buddies" are encouraged to become involved in the trade, to share skills and experiences, and even to give advice and to recommend your products and solutions.. Share, vote, answer, and search for a question are also part of the features available for this component.

10. The Features of Social Buddies • Management of announcements • This feature allows you to quickly disseminate information to all your fans in a very simple way.. A product out of stock, a novelty or any other information can be communicated directly and quickly to your fans.

11. The Featuresof Social Buddies • DetailedStatistics • This featureisavailable in the "Back-office" of the application and allowsyouraccess to statistics on the activity of yourambassadors, in order to detectthosewho are going to be able to support you.Number of questions asked, number of answered questions, number of questions waiting to beanswered, number of ambassadors, number of users, mostdiscussedsubjects, etc.The statistics are exportable and downloadable in PDF format and CSV

12. The Features of Social Buddies • Managing User Accounts • This functionalityisavailable in the "Back-office" of the application and allowsyou to manage all the application users. • Administrators, Community Manager, classicMembers and Ambassadorscanbepilotedfromthis module. For example, youcanview the profile of yourambassadors and obtaindetailed information on theiractivity on the application.

13. The Features of Social Buddies • Rewards Management This featureisavailable in the "Back-office" of the application and allowsyou to manage the rewardsthatyouassign to yourambassadors. According to the profiles, you have a choice of the most effective rewards, youcanmake a member a classicambassador, block users or evengivethem a lower or higher grade..

14. The Features of Social Buddies • Data Recovery This featureisactivatedduring the installation of the application on your Facebook page. You decide if users are obliged or not to love your page in order to use the application, and youchoose the compulsory profile detailsthatyouwant to recoverfromyour fans. For example, youcanaskyourusers to love necessarilyyour page, to providetheir email address and the list of their contacts to access the application.

15. Offers & Prices

16. SpecialOffers

17. WhychooseSocial Buddies ? • Trust us: Teletech International is an expert in customer relationship for 20 years.

18. WhychooseSocial Buddies ? • Innovative& powerful: To place yourself in a situation of dialog with all your consumers, Social Buddies allows you to benefit from a support as numerous as free, all acquired to your cause, which will come as a reinforcement from your customer support as from your commercial force. You can also count on their strength of proposal.New features are availableregularly and availibility of 99,9% in SaaS mode.

19. WhychooseSocial Buddies ? • Easy to beused: An ergonomics worked to facilitate its use. You are operationalat once !

20. Whychoose Social Buddies ? • Saves time & money:processing of fast requests for a reduced rate. Lower your processing costs by creating a community of ambassadors competent, informed and loyal.

21. Whychoose Social Buddies ? • Federate, identify and reward: Create a reliable ecosystem between you and your customers. Increase the satisfaction of your customers by answering their expectations directly from your Facebook page. Name ambassadors and reward them in form of events or dedicated promotions.Put at their disposal a successful and evolutionary knowledge base to guide them in their advice to the neophytes clients.

22. WhychooseSocial Buddies ? • e-Reputation– "Bad Buzz" : Control and ameliorateyourrelation withyourclients on social networks. React and make your community react to anticipate possible "Bad Buzz".

23. Whychoose Social Buddies ? • Turnover: Increase your sales by letting your ambassadors do your advertising, recommend your products. The studies show that this is the advice of other clients who have the greatest influence on the purchasing decisions of consumers.

24. Whychoose Social Buddies ? • DetailesStatistics: Get all the information concerning the activity of your "Social Support" in a few clicks.

25. Whychoose Social Buddies ? • Attractive prices: Enjoy a solution providing clear and effective offers for a very competitive price.

26. Whychoose Social Buddies ? • Increase your number of fans: The quality of treatment and the attractiveness of your page will automatically bring new fans thanks to the prescription of your ambassadors.

27. Whychoose Social Buddies ? • Customer relationship evolves. With Facebook, anticipate and take advantage of all the opportunities offered by Social Buddies!

28. Thank you for your attention Jalele Achour Commercial & Marketing Consultant 10 avenue Ledru Rollin – 75012 Paris Tel. : 01.53.46.00.00 Mobile :06.45.37.81.08 Mail :jalele.achour@teletech-int.com