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CHAPTER 4

CHAPTER 4. Questions: Opening Communication. Microskills Hierarchy. Open and closed questions Attending behavior Ethics and multicultural competence. Open Questions. Encourage others to talk Provide maximum information What, how, or could Helpee in charge. Closed Questions.

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CHAPTER 4

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  1. CHAPTER 4 Questions: Opening Communication

  2. Microskills Hierarchy Open and closed questions Attending behavior Ethics and multicultural competence

  3. Open Questions • Encourage others to talk • Provide maximum information • What, how, or could • Helpee in charge

  4. Closed Questions • Answered in few words (yes, no) • Focus interview • Is, are, do • Helper in charge

  5. Help begin interview Elaborate and enrich helpee’s story Bring out specifics Critical to assessment First word of open ? determines what comes next Potential Problems May promote distrust Used to search for positive assets Eight Issues Around Questions

  6. Questions help begin interview • What would you like to talk about today? • How have things been going? • Last week we talked about . . . How did that work out?

  7. Help elaborate story • How did you feel when that happened? • What might we have missed so far? • What else comes to mind?

  8. Bring out specifics • Could you give me a specific example? • What do you mean by . . .?

  9. Critical in assessment • Who • What • When • Where • How • Why

  10. Bombarding/grilling Multiple questions (several at one time) Questions as statements (Don’t you think . . ) Cultural differences – to some questions are offensive Why questions – defensive Control – person asking is in control Potential problems

  11. In cross-cultural situations may promote distrust • If cultural differences between helper and helpee, helpee may distrust so many questions, feel grilled, and feel “stupid” if an answer is not forthcoming

  12. Search for positive assets • Listen to helpee for strengths and positives • Share feedback

  13. Personal strength • What do yo do well or others say you do well? • What are some things you’ve been proud of in the past? Now?

  14. Cultural/Gender/Family Strength • Can you tell me about a friend of your own gender (race/ethnicity/religion) that dealt with adversity in a way that you admire? • What specifically did that person do?

  15. Anticipating Responses • What – bring out facts of situation • How – leads to feelings • Why – introspection; search for reasons (and if I knew the answer to why I wouldn’t be here) • Could – most open of all; can be refused

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