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1. The Leadership Excellence Series Motivating People 319

2. Saturday There are two types of people who can make money in bed, a millionaire … and well,

3. Merriam-Webster Motivation The act or process of giving someone a reason for doing something: a force of influence that causes someone to do something.

4. Motivation means • Understanding others • Creating and maintaining • Providing opportunities 1

5. Understanding others Understanding others is what led me to getting a degree in Psychology

6. The Double-Door Conundrum

8. Abraham Maslow

9. As a new Toastmaster, where should you start? As a new employee, where should you start?

10. Have you seen this? Given to every new employee in my company This is great

11. Where does this fit in our theory of self-actualization? Let me share a statistic with you

12. 70% of Americans are living paycheck to paycheck. - American Payroll Association “Getting Paid in America” survey How many of you have figured out why you are having problems getting people to pay their dues on time?

13. Survival Where are these people?

14. Given that 70% of people are living paycheck to paycheck how well does a flyer on Confidence motivate these people? Maybe we need to talk about the value and the benefit of being a Toastmaster Compare the cost to a college speech class

15. Motivators • Money • Praise • Public recognition • More responsibility • Promotion The point is you can’t tell by looking where someone is at on this scale! This why we use different types of motivators 2

17. Money • Praise • Public recognition • More responsibility • Promotion

18. Money • Praise • Public recognition • More responsibility • Promotion

19. Harry F Harlow

20. Puzzling Rhesus Monkey Puzzle • Monkeys figured out puzzle on their own • Solved in under 60 seconds 2/3 of the time • No one taught the monkeys • No one rewarded the monkeys • Rewards caused times to increase

21. Tom had to whitewash aunt Polly’s fence

22. In the late 1970s Studied children who liked to draw

23. Drew LESS for a SHORTER amount of time How many of you are certain you would have been in the no award group?

24. 2009 London School of Economics • Analyzed 50 studies of corporate pay for performance plans • Financial incentives can result in a negative impact on performance.

25. Two Types of Tasks Algorithmic Follows a set of instructions down a set path to one conclusion. Heuristic Requires experimentation where you have to devise a new solution.

26. Two Types of Tasks

27. Theresa Amabile • Harvard Business School • External Rewards work nicely for algorithmic tasks. • They are devastating for heuristic tasks.

28. Two Types of Tasks Algorithmic Follows a set of instructions down a set path to one conclusion. Heuristic Requires experimentation where you have to devise a new solution. What kind of tasks do you think we have in Toastmasters? Creating speeches Table Topics

29. McKinsey & Company This makes sense Algorithmic work is getting automated and outsourced

30. 2009 London School of Economics • Analyzed 50 studies of corporate • “pay for performance” plans • Financial incentives can result in a negative impact on performance. Think about it and it starts to make sense – go back to previous slide How many of you are starting to get some insight into why our traditional motivators don’t seem to work as well any more?

31. Creating and Maintaining

32. “People often say motivation doesn’t last. Neither does bathing – that’s why we recommend it daily.” - ZigZiglar

33. Rewards Work Best • Unexpected • After the task is completed • Intangible rather than Tangible Rewards do work, we just have to use them differently

34. Unexpected • Don’t reward Everything All the Time • Intermittent Conditioning

35. After the Task is Completed • Avoid IF Then Rewards • If you do this, then you’ll get this reward • Presenting a reward before a task often sends the message the task is unpleasant • Use Now That Rewards • Now that you have done this, give a reward Presenting a reward often sends the message the task is unpleasant – this is why paying your kids to take out the garbage doesn’t work!

36. Intangible Rewards Positive Feedback is still considered one of the best motivators Brad in the grocery store “You’re sure having a terrible time with that” And A grin, a wink, and a thumbs up

37. Self Determination Theory • Three Innate Needs • Competence • Autonomy • Relatedness • www.selfdeterminationtheory.org

39. Self Determination Theory • Three Innate Needs • Competence • Autonomy • Relatedness • www.selfdeterminationtheory.org

40. Competence Encourage team members to use their natural skills. 3

41. Autonomy The state of existing or acting separately from others. Let people chart their own course You may guide, suggest, mentor 3

42. Two Types of Tasks Algorithmic Follows a set of instructions down a set path to one conclusion. Heuristic Requires experimentation where you have to devise a new solution.

43. Relatedness Belonging to the same group because of shared of characteristics and qualities. 3

44. Relatedness “Remember, we’re all in this alone.” - Lily Thomlin 3

45. Incoming students buy more college branded apparel than almost all other students combined

46. www.lift.do I’m a computer geek – did you really think you were going to get through this presentation without there being an app for this?

47. Providing opportunities

48. Do One Thing • Select one behavior • Chart your progress • Make it a habit • Repeat I did one thing this year – I got up and exercised every morning I’ve lost 6 pounds!

49. Chart Your Progress Competent Communicator and Competent Leadership manuals are so important!

50. Abraham Maslow