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askON reports a sampling of the key reports from the LivePerson software

askON reports a sampling of the key reports from the LivePerson software. askON reports simple to produce and export to excel each library site coordinator has full access to the Reporting and Analytics module overview reports and stats posted to askONportal. askON key report types:

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askON reports a sampling of the key reports from the LivePerson software

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  1. askON reports a sampling of the key reports from the LivePerson software

  2. askON reports • simple to produce and export to excel • each library site coordinator has full access to the Reporting and Analytics module • overview reports and stats posted to askONportal

  3. askON key report types: • Traffic in a given time frame • # of chats by queue (academic and/or public) • average length of interaction • traffic by day of week / by hour • Transcripts –details of chats in a given time frame • # of chats by originating library • # of chats responded to by individual library • details of exit surveys (visitor evaluations)

  4. askON Traffic Report

  5. Choose the time frame and format Graphical view - chat volume per day Table view – chat volume per day and total Avg. length of a chat

  6. askON Transcripts

  7. Choose the time frame Choose the queue Select the output – html or excel

  8. Includes information gathered from the pre-chat survey: • originating library • visitor status • original question • askON staff name/library • and • Information gathered from the exit survey: • evaluation • referral

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