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CTSMUG – Opalis Session December 3 rd , 2010 @ 1:00ish PM Central

CTSMUG – Opalis Session December 3 rd , 2010 @ 1:00ish PM Central. Charles Joy Tech Evangelist – Solutions Architecture Microsoft Corporation. Agenda. Opalis Product Overview (100 Level - Sales/Marketing Focus) Opalis Demo VM and Technical Overview (200/300 Level - Technical Focus)

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CTSMUG – Opalis Session December 3 rd , 2010 @ 1:00ish PM Central

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  1. CTSMUG – Opalis SessionDecember 3rd, 2010 @ 1:00ish PM Central Charles Joy Tech Evangelist – Solutions Architecture Microsoft Corporation

  2. Agenda • Opalis Product Overview(100 Level - Sales/Marketing Focus) • Opalis Demo VM and Technical Overview(200/300 Level - Technical Focus) • FAQ • Q & A (throughout)

  3. Opalis Product Overview Level 100 - Sales/Marketing Focus

  4. System Center Server Management Suite Service Manager OpenView Operations Remedy Action Request System Integration Automation . Orchestration

  5. What Does Opalis Do? IT Process Automation (ITPA), also known as Run Book Automation (RBA), is the ability to orchestrate and integrate IT management tools through workflow • Helps meet strategic IT goals through improved service delivery • Replaces manual, resource-intensive, and error-prone activities • Typically cross multiple IT components, disciplines, and silos

  6. How Are Customers Using Opalis? Incident Management Virtual Machine Life-Cycle Management Change and Configuration Management • Automate provisioning, resource allocation and retirement • Extend virtual machine management to the cloud • Orchestrate incident management and resolution • Integrate across monitoring tools, service desks, and configuration management databases (CMDBs) • Scale automated configuration across platforms and tools • Ensure reliable change with intelligent workflow branching Integration for some System Center Products to be released in 2010

  7. Data Center Automation Use Cases • Identity Management • VDI Deployment • ITIL Facilitation • Incident Response • Incident Enrichment • Event Management • Problem Management Reconciliation • Change Management • Configuration Management • CMDB Consolidation/Federation • Virtual Life Cycle Management • User & Service Provisioning • Closed Loop Compliance • Data Refresh/Publication • Infrastructure Remediation • RBA – Task Automation • Server Maintenance • OS Maintenance • File System Maintenance • Database Maintenance • Service Maintenance • Backup/Recovery Maintenance

  8. Data Center Automation Use Cases - Explained

  9. Data Center Automation Use Cases - Explained

  10. Data Center Automation Use Cases - Explained

  11. Data Center Automation Use Cases - Explained

  12. Video Manual Incident Management (Before) For Videos: http://blogs.technet.com/b/charlesjoy/archive/2010/08/26/tech-ed-opalis-it-process-automation-introduction-amp-technical-overview.aspx

  13. Video Automated Incident Management (After) For Videos: http://blogs.technet.com/b/charlesjoy/archive/2010/08/26/tech-ed-opalis-it-process-automation-introduction-amp-technical-overview.aspx

  14. Incident Triage Process - Manual ü Service Desk 2 Monitoring Service Desk 1 Test & Diagnostics Configuration Management Infrastructure

  15. Incident Triage With Automation Service Desk 2 Monitoring Service Desk 1 ü Available Available Event Details CI & Effected Service Data SD1 Incident Details SD1 Incident ID SD2 Incident ID SD2 Incident ID Fault Verification Diagnostic Results New Event Details SD1 Incident ID SD2 Incident ID • Workflow + Data Bus Diagnostic Results Run Diagnostic Verification Result Verify Fault CI & Related Service Data Lookup CI Test & Diagnostics Infrastructure Configuration Management

  16. Customer Use Case Company: Large Phonebook Company Use Case: End to End Data Refresh of .com Data Use Case Specifics: • Before Opalis: ~5 Resources; Able to run twice a week • After Opalis: 1 “On-Call” Resource when necessary; Could run two times a day if desired • Benefits: • Fully Automated (unattended) Process • Increased Customer Billing Frequency • Resources were able to be reassigned for more important tasks (building new Datacenter)

  17. Customer Use Case Use Case Specifics: • Steps Orchestrated/Automated: • Staging Data ETL (ANT Build Process) • Server Maintenance Mode State • Database and Web Services Start/Stop • Staging Data Verification (with some desired human interaction) • SAN Processes (Deport, Copy, Clone, Import, Backup) • Network Switch Suspension/Activation • Functionality Verification • Extras: • 100% Dynamic • Fully User “Haultable” and “Restartable” • Built with full verbose Error Handling and Logging

  18. Opalis Integration Packs

  19. Why Opalis IT Process Automation can reduce costs, simplify management and optimize resources through: • Multi-vendor integration, no rip & replace or vendor lock-in • Pre-built activities & workflow processes to speed time to value • Publish and subscribe data bus to share data and initiate tasks within the silos • Configuration of workflows is done without coding or scripting • Intelligent workflows with rule-based branching

  20. The Opalis Components Opalis Integration Server 11 Workflow Designer Operator’s Console Data Store Action Servers GUI (Design, manage, report) (Store process logic) (Run processes) Process Catalogs Automation Platform Integration Packs

  21. Policy Execution 11 Workflow Designer PolicyModule.exe 001010 001000 001110 Operator Console <XML> <XML> Management Service Data Store GUI Action Server (Design, manage, report) (Store process logic) (Run processes)

  22. Opalis Data Bus Full line as a string Full line as a string Category Opalis Data Bus

  23. Demonstration Level 200/300 - Technical Focus

  24. Data Manipulation

  25. Related Links http://www.microsoft.com/systemcenter/en/us/opalis.aspx http://blogs.technet.com/b/charlesjoy/

  26. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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