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RightNow Tag Gallery

Explore how to enable WebDAV options for custom widgets and match widget paths for seamless integration. See examples and attributes to enhance displays. Learn about metadata, attributes, and pound tags usage for effective customization.

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RightNow Tag Gallery

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  1. RightNow Tag Gallery URL: http://interfacename.custhelp.com/ci/tags Staff profile must have WebDav option enabled.

  2. Standard Widgets Path in the Tag Gallery matches the widget path in the file and in the folder structure in WebDAV.

  3. Standard Widget Example Widget in the answers/detail.php file to display the Product and Sub-product values: <rn:widget path="standard/display/HierDisplay" table="answers" hier_type="products" link="/app/answers/list" /> Can preview how the widget displays based on the code and attributes added. Enter a specific answer ID or incident ID (not the reference number) to see how the widget displays for that value. Additional information including attributes, path information and class information also displays.

  4. Custom widget path also matches the folder structure in WebDAV.

  5. Meta Information Lists attributes that can be added to the rn:meta tag for each file. answer_details clickstream login_required title sla_failed_page template

  6. Page Tags and Pound Tags Provides examples of page title and page content tags that can be included in templates. Also defines pound tags that can be used by themselves or within other HTML tags and within widget attributes. Pound tags include: • Message base labels • Session parameters • URL parameters

  7. Middle Layer Defines the values that can be used with the field_name attribute in widgets, including the Display and Input widgets <rn:widget path=“standard/field/Display” table=“answers” field_name=“summary” /> <rn:widget path=“standard/field/Input” table=“contacts” field_name=“first_name” /> Click field to expand properties, including the field name value to use in the widget. Read Only = Yes means the field can only be used with the Display widget. Read Only = No means the field can be used with the Input or Display widget.

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