PROGRAM FOR INTERNS ERASMUS PLUS

1. PROGRAM FOR INTERNS ERASMUS PLUS www.Fideste.com Internships / SUMMER 2016

2. Who we are... • we are brokers • we build the trust • we guarantee the quality of our business network • we assist companies abrad • we operate in worldwide • we know how to connect people/countries in business • we offer business solutions • business • business + law • business + additional services • we help people to overcome • language barriers • cultural differences • legal obstacles

3. Where we are... • We are a startup: • We’re building our company week by week • Our agents, business partners and interns help us everyday with their creativity and are our added values • Where we are now: • we have reliable agents and business partners in Europe and Asia • we have selected interns cooperating for our company • we have an established business model, we know what we want • We have a worldwide wetwork of professionals

4. Our offer • BUSINESS • International trade • sales support • brokerage • BUSINESS + LAW • legal support • International desk • Legal advises • BUSINESS + ADDITIONAL SERVICES - our network • public relations, events, promotions • branding • outsourcing • overcoming cultural and language barriers • business labguage courses • translations, proofreading • local support • business training sessions

5. MARKETING / Branding / Public Relations • Fideste.com - internal tasks • creating and administrating company profiles, company tools for communication and marketing • instant messaging (whatsapp, skype etc. ...) • social media marketing for each country/market • country company pages (Facebook, Twitter, LinkedIn etc. etc. …) • company profile on e-commerce websites, online auctions (e-bay, allegro.pl, alibaba.com etc. etc. ...)

6. MARKETING / Branding / Public Relations • External tasks • Offers • translations, proofreading • customization • e-mail presentations, mailings • pdf files, pp presentations • Social media marketing • cooperation with webzines • cooperation with Zacharzewski&Partners • Events, promotions • cooperation with national cultural institutes

7. SALES • Our classification of business projects: • Principals (official business partners) • Running business projects (projects with developed concacts, but not ready to start) • New businsess ideas • Our business model: the „ISLANDS” • We divide business projects in business connected groups (please see the example below) • Activity: • contacts with our suppliers • creating a customers database • approaching new customers via phone • negotiating with business partners • dealing with buyers • dealing with vendors

8. Our principals (business partners) • Forniture, handcrafted windows (premier market) • Patio heaters (b2b export) • Second-hand clothes(b2b export) • Automation marketing • Sports equipment • Tourism field, travel industry (accomodations)

9. OUR BUSINESS MODELbusiness connected groups

10. Analysis • market analysis (excel reports, pp presentations) • analysis of gaps • raw material • manufactured products • services • project business plans • business reports (excel reports) • weekly reports • monthly reports

11. Goals • company goals • connecting business and people worldwide • our interns • products knowledge • workshops and daily trainings • how to create a business portfolio • how to contacts with vendors/buyers • how to be a product specialist • how to become a key account specialist • sales techniques • cross-selling • up-selling

12. Our Professionals / teams* • team: marketing / social media marketing / e-mail marketing • 2 interns (team not completed yet) • team: area sales specialists • 5 interns • team: import/export specialists • 2 intern • team: product specialists • 5 interns • team: market analysts • 5 interns *All of you will have blended roles and help each other.

13. How and where we work • Interns work 7 hours per day (35 hours per week) • Flexibility of working hours • Start from 07:00 to 12:00 (+ 7 hours) • Our interns decide when to start their working day • Interns work with projects • We don’t check the hours cause we all believe in the ethical approach to work and in the work culture • We prefer to check results, not working hours • Working hours: we give flexibility to our interns • online work (home-office) 4 days / week • We can alternatively work also 4 days/week (4 hours/day) in our office-cafè • office work, company meeting, 1 day / week • we cooperate with Zacharzewski&Partners international law firm • our office-apartmentavailable in Kraków • 4 days per week from 08:00 to 17:00 • kitchen available • our office-cafè available in Kraków • from 12:05 to 16:05 • daily work on our crmbusiness software Zoho • All data and files must be uploaded on ZOHO documents • Folder - Interns (public)

14. OUR MEETINGS • BOARD MEETINGS (no interns) • Where: company office • When: • every Tuesday only Board from 15:30 to 17:00 • every Thursday Board + business area managers from 15:30 to 17:00 • BRAINSTORMING • It’s a call to army for all of us • We develop during the meeting all our ideas • When: we meet twice per month (every second Thursday) • each Thursday we either meet for brainstorming or for monthly sales reports • Place: company office • 1 to 1 reports (individual weekly reports with our interns) • Reports in word files • This is a business recap with the company coordinators • We monitor the performance of the intern • Place: office cafè • Team reports • Weekly business reports (excel file) • When: every Wednesday • Place: office cafè • Monthly business reports (excel file) • When: reports twice per month (every second Thursday) • Place: company office