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Stability, Reliability & Security. Troy Anderson and Steve Williams. Software as a Service ( SaaS ). What it means to be a SaaS company Provide software over the Internet Can update without physical shipping code We need to up, stable and secure
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Stability, Reliability & Security Troy Anderson and Steve Williams
Software as a Service (SaaS) • What it means to be a SaaS company • Provide software over the Internet • Can update without physical shipping code • We need to up, stable and secure • New investments to help bolster our services
What you’ll get without asking • Security for your data • 100% “uptime” • Reliable services • 99.9% uptime • Dependable software you can use 365/24/60/60
What you’ll get without asking • New SAN (Storage Area Network) in our US data center. • The SAN is a high-speed network of storage devices that replace the disks on the local servers. • These drives are 10 times faster than the ones they are replacing. • This will provide us with significantly faster response times in terms of both data retrieval and file access. • In addition, this SAN will replicate to another SAN so we will have better replication and quicker recovery in the event of problems.
What you’ll get without asking • New Switches • Connections of our servers to the SAN have been upgraded. • They have 10x the capacity of the old ones bringing us from 2gb/second to 20 gb/second. • This will result in faster throughput to the SAN and • will also eliminate single points of failure that previously would result in downtime.
What you’ll get without asking • New Database Servers • we have replaced our database servers with faster, high-performance hardware with increased memory, faster CPU’s and Solid State Drives. • The new database servers will also be set up in clusters with the ability to automatically failover in the event of hardware issues. • This will provide performance improvements for data access and high availability.
What you’ll get without asking • New Firewalls – • the new Firewalls are more powerful and can handle a greater volume of traffic. • This will provide us with a greater level of security with improved intrusion detection.
What you’ll get without asking • New database monitoring software • this new software will enable us to detect database issues at a more granular level and allow us to be more proactive about detecting database failures. • Now, we’ll know if you have a problem before the server gives us any indication, resulting in better ability to forewarn of potential issues.
What you’ll get without asking • The Canadian data center not only hosts our Canadian clients but also serves as our disaster recovery and failover site for US-based Encompass clients. • We have changed from a Tier 2 data center to a new Tier 3 data center which provides 24/7 support and greater capacity, enabling us to support the entire US environment, if required in a disaster or failover situation. With this new data center we will see a significant decrease in recovery time (RTO) should we need to fail over and will enable us to service all of our US clients. • The SAN which was replaced in the US data center will be installed in the Canadian data center to provide off-site replication and to improve recovery time and data availability for disaster recovery.
New “investment” in active listening • Sizzler is great feedback • New “investment” • Your feedback gets reflected back to you • You can see your feedback • We listen to your feedback • We act on your feedback
