Relevant Citations - International

1. Relevant Citations - International Exxon Company International (ECI) PWC was selected to help implement one of the largest and most international SAP installations ever undertaken. PWC will help ECI build a common design for the worldwide implementation of SAP at all ECI downstream business units around the world and also complete the SAP implementation at ECI business units in Switzerland, Germany and Austria. PWC will be awarded the subsequent multi-year SAP implementation project at all other ECI business units in Europe, Asia-Pacific and Latin America pending successful completion of the initial engagement. ECI is the Exxon Corporation division that includes all the company's businesses except Chemicals, North American operations, and Coal and Minerals. ECI represents $90 billion in revenues and employs more than 30,000 people in 100 countries. Worldwide business process redesign is the driving force behind the project. The new system will help the company capture and integrate best practices into everyday business around the world. Key factors contributing to the win include PWC's SAP and industry expertise, assistance from the PWC audit partner and the Global Facilitation Centre, and demonstrated global teamwork.

2. Relevant Citations - International Indian Oil Company Ltd. (IOCL) India's largest petroleum refiner and marketer, has awarded PWC an IT strategy planning and package implementation project to cover the client's crude/product supply logistics, refinery management, order-to-cash, wholesale product sales and distribution, and the finance and HR support functions. The team's project approach includes elements of PWC's SISP and CI/BPT methodologies. Among the reasons for PWC's success was the ability to provide a full suite of services, from business analysis to package selection and implementation. The project's aim is to define and implement the systems needed to increase IOCL profitability, reduce product losses and improve product mix. Other factors that contributed to the win are relationship building by the engagement partner and teaming with KBC Advanced Technologies Ltd, a respected, 200 consultant, global process engineering consulting firm based in the UK and USA. KBC had done work in five of the IOCL refineries, and one of KBC's roles is to determine where process engineering efficiency studies are needed. This work and the financial reengineering work PWC is providing India's upstream national oil company help position the firm as the leading consultant to one of the world's fastest growing petroleum markets.

3. Relevant Citations - USA BP Oil USA - Marketing BP markets 550, 000 B/CD of refined products throughout the eastern half of the USA with 4 refineries and 70 terminals and bulk plants. PWC assisted in reengineering the downstream order-to-cash and fulfillment process. The work was conducted with a joint BP/PWC team and covered: customer setup, pricing, supply, exchanges, order entry, dispatch, delivery, invoicing, cash application and customer service in eight different channels-of-trade: Retail, Consumer, Jobber, Jet Fuel, etc. The four study objectives were to: improve customer service, eliminate duplication, standardize and simplify all processes and eliminate rework. We used the PWC CI/BPT Methodology and documented and flowcharted 220 processes across the eight different classes of trade. Additionally, we visited 10 other oil companies to find industry "best practices" that could be incorporated into BP's vision of a new way of doing things. Finally, we conducted confidential research with 100+ customers to implement around the customer driven priorities.

4. Relevant Citations - USA Chevron - Retail Category Management PriceWaterhouseCoopers participated in a scoping and planning project with Chevron to establish the applicability of a respected Category Management data warehousing software package. The objectives of the work were to: 1) finalize the "proof-of-concept for the software, and 2) define all of the steps needed to make the implementation successful with 6 experienced category managers. Over 20 data sources were identified in the course of the business process and technical analysis that could be used to the strategic advantage of Chevron. The category management project is part of a large initiative with Chevron Marketing to get all 650+ of their USA company operated stores automated and linked from the POS data all the way through to back office analysis. EDS has been awarded the bulk of the work/procurement/installation to get the stores automated. PDI was awarded the back office software and data design, and CatmanDO is the package of choice for the data warehouse design and decision support system.

5. Relevant Citations - USA Mobil Chemical - Order Fulfillment Mobil Chemical contracted with PriceWaterhouseCoopers to assist in the development of an SAP/R3 prototype, demonstrating how an integrated system would operate to manage their overall business processes and transactions. The focus was on their Films and PetroChemical Divisions in the areas of Order Management, Resource Planning (production planning), Financial and Cost Center Management, Plant Maintenance, Purchasing and Materials Management. The project activities included the identification of the high priority processes in each area, scripting/prototyping those processes, identifying the major interface and conversion strategies required for implementation, and preparing alternative R/3 implementation strategies for the Mobil Chemical Divisions.

6. Relevant Citations - USA Pennzoil Lube/Specialty Manufacturing - SISP Pennzoil is one of the most well-known lube oil brands in the world. Pennzoil manufacturing facilities consist of four separate base oil, wax and specialty plants - many with aging process technology. The manufacturing systems environment was a mix of decision support and transaction processing mainframe systems, some purchased, and others developed by Pennzoil. PWC was retained to ensure the future manufacturing systems direction supported major business changes because of new manufacturing capacity, expanded joint ventures, a need for improved customer service and an aggressive expansion of base oil sales to international markets. The objective for the SISP was to make sure the information systems direction was closely aligned with the needs of the business and provide a blueprint for the migration from the existing systems. PWC used a combination of the SISP and CI/BPT methodology to define the strategic system direction, including: 55 interviews, plant visits, definition of 100+ CSF’s and a focus group consensus approach. Target applications were defined to cover the full range of manufacturing processes An integrated architecture was recommended using SAP's R3 client/server package. Implementation CI/BPT work is underway to define improved business processes to take maximum advantage of the SAP capabilities.

7. Relevant Citations - USA Pennzoil Products - Marketing Pennzoil Manufacturing PriceWaterhouseCoopers was selected to reengineer all processes to implement SAP R/3 for Pennzoil Products, a billion dollar company that markets the well-known Pennzoil motor oil in the USA and throughout the world. They also sell Gumout, grease, specialty oils and other automotive after-market products. PriceWaterhouseCoopers reviewed and revised the sales and distribution, materials management, financial and costing functions. PWC also led the extensive Change Management effort that will be required to implement the new processes and the SAP R/3 system. PriceWaterhouseCoopers was engaged to assist the Manufacturing Division of Pennzoil Products Company in the implementation of SAP R/3 and their reengineering of business processes. This division produces and sells motor oil, feed stocks, white oils, petroleums, waxes and a wide range of specialty products, as well as the more conventional refined petroleum products such as distillates, gasoline and other fuels. The team was charged with meeting the division's requirements of standardized and improved business processes with an integrated suite of application software to support the business within a one year time frame. This engagement arose from an earlier Strategic Information Systems Plan (SISP) which had been successfully completed and adopted by the client. On January 1, 1997 Pennzoil successfully went live on SAP R/3 version 3.0c. The implementation was completed on time with an aggressive 12 month schedule. This included a pilot implementation at one of Pennzoil's joint ventures.

8. Relevant Citations - USA Petrolite - Order Management Shell Oil Co. Commercial Products - Marketing SAP Software installation and business process reengineering involving the sale of all refined products other than branded gasoline and diesel fuels for the commercial products marketing organization. This engagement followed the directive for improving customer service and satisfaction. It spans a 18 month implementation window. • Petrolite Corporation, a specialty chemical manufacturer serving the oil refining industries, retained PriceWaterhouseCoopers to help select and implement software to support and improve the majority of their business processes: • Sales and Marketing; • Order Management; • Manufacturing; • Human Resources; and • Accounting. • PriceWaterhouseCoopers worked with Petrolite to define their requirements, select suitable packaged software, and redesign their business processes in these areas. Based on the defined requirements, PWC helped Petrolite conduct a structured software evaluation. • PWC worked with Petrolite to reengineer the affected business processes, implement the packaged software, design, construct and implement custom software applications as well as assist with the implementation of an entirely new technology infrastructure to support their applications environment.

9. Relevant Citations - USA Shell Chemical - Order Management As a result of a business process reengineering project at Shell Chemical, the need for radically changing business processes in the customer services area became apparent. PriceWaterhouseCoopers assisted Shell Chemical in defining business requirements, evaluating and selecting software, and planning for and implementing reengineered order management systems. The reshaped business processes could not be supported by the existing information systems, so Shell Chemical and PriceWaterhouseCoopers began a search for an integrated software solution to improve customer service. Shell Chemical decided upon SAP due to its widespread use in the chemical industry, its ability to enable reengineered business processes and its support of industry best practices. PriceWaterhouseCoopers provided project management and SAP expertise to Shell Chemical. The project was jointly managed by a 3-person team composed of PWC, Shell Chemical Business and Information Systems resources. The project approach included an empowered team concept, in which the PWC SAP experts were the de facto team leaders.

10. Relevant Citations - USA UOP - Order Management UOP engaged PWC to perform a high level systems review for its domestic facilities as well as international operations with a goal of reducing order cycle time and improving the billing cycle. As a result of the systems review, PWC and UOP agreed that new systems were required, but that first UOP's business processes had to be transformed for more effective performance, greater quality and improved customer focus. A business process redesign team was engaged at the front end of a systems implementation project for order management, distribution and manufacturing. The team redesigned the order management process, identified system requirements, recommended the removal of the old system, and selection and installation of a new order management system.