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Rules on the guest floor

Rules on the guest floor. Compiled by : Vandana Mahajani. Speech amongst the staff must be restricted to the minimum. Unnecessary movements like jumping and running must be avoided. The passage way must be kept free of equipment , trays, trollies etc.

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Rules on the guest floor

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  1. Rules on the guest floor Compiled by : Vandana Mahajani

  2. Speech amongst the staff must be restricted to the minimum. • Unnecessary movements like jumping and running must be avoided. • The passage way must be kept free of equipment , trays, trollies etc. • Telephones must be attended to immediately.

  3. Room attendants must greet guests according to the time of the day. • Staff must be helpful and readily give required information. • Alertness to guest movement is necessary. • Guest is always right

  4. Do not enter rooms with a DND sign. • Room door must always be left open by GRA while cleaning. • If guest returns while room is being cleaned she must check if she could come back afterwards. • If guest is inside quickly withdraw, apologizing and softly shut the door.

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