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Making Every Contact Count in Physiotherapy: Improving Health and Wellbeing

Learn how the Physiotherapy Service in Bury has implemented the principles of Making Every Contact Count (MECC) to promote health and wellbeing in patients, staff, and the local community. Discover the positive impact this approach has had on healthy conversations, staff engagement, and retention rates.

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Making Every Contact Count in Physiotherapy: Improving Health and Wellbeing

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  1. Making Every Contact Count in Physiotherapy: addressing the health and wellbeing of patients, staff and the wider local community Deborah Bancroft Caroline Moss @DeborahBActive @PennneAcuteNHS @CMossPhysio

  2. Five Year Forward View Growing awareness of the contribution AHPs can make to public health Health profiles of the population of Bury Why develop a greater public health role?

  3. Readiness for change Almost 9/10 members of the public said they would trust lifestyle health advice if it came from a AHP AHPs make up 6% of NHS workforce Over 4 million patient/client contacts a week Wider public health workforce

  4. What did we set out to do? • Sept 2014, The Physiotherapy Service • Develop a structure to enable staff to implement the principles of MECC • Promote health & wellbeing with patients, staff and our wider local community

  5. What did we do? Workforce development Formation of partnerships with a range of support service providers Created resources

  6. Bury Lifestyle Service Developed over 20 local partnerships with support services

  7. What have we achieved so far? Healthy conversations have risen from 24% - Sept 2014 to 74% - Dec 2015

  8. Promoting an Active Workforce Event 2015 Media coverage reached over 86,500 people For Trust and Bury Council Staff

  9. Health & Wellbeing resources for local organisations and businesses Halthy conversations (documentation audits) a rise from 24% Sept 2014 to 74% Dec 2015 BEATS Overall increase of 34% retention rate Lifestyle Service Bury 85% (55/65) completion rate Jan-Dec 2015. used by Bury College and Greater Manchester Police (Bury)

  10. Work Out at Work Video Challenge 2016 Halthy conversations (documentation audits) a rise from 24% Sept 2014 to 74% Dec 2015 BEATS Overall increase of 34% retention rate Lifestyle Service Bury 85% (55/65) completion rate Jan-Dec 2015. Bowel Cancer Screening Team

  11. Staff keeping active together I’ll Play If You’ll Play The Bury 10K

  12. Older People’s day 2015 and 2016 Community collaboration - Radcliffe

  13. Development of Physical Activity & Sport Strategy for Bury Halthy conversations (documentation audits) a rise from 24% Sept 2014 to 74% Dec 2015 BEATS Overall increase of 34% retention rate Lifestyle Service Bury 85% (55/65) completion rate Jan-Dec 2015.

  14. #FabDigital

  15. June’s Story Making a difference, changing lives Halthy conversations (documentation audits) a rise from 24% Sept 2014 to 74% Dec 2015 BEATS Overall increase of 34% retention rate Lifestyle Service Bury 85% (55/65) completion rate Jan-Dec 2015. “Because of Physiotherapy, I have more confidence to go out now rather than staying in at home where I was going downhill rapidly. I’ve now gone back to the charity shop where I’ve worked for 25 years and I’m the June that I’ve always wanted to be! ” June

  16. Staff led change….how do they feel? . “Being able to have healthy conversations has made an immeasurable difference to the quality of care I can provide for my patients in my daily practice” Lucy band 7 Physiotherapist Halthy conversations (documentation audits) a rise from 24% Sept 2014 to 74% Dec 2015 BEATS Overall increase of 34% retention rate Lifestyle Service Bury 85% (55/65) completion rate Jan-Dec 2015.

  17. Staff led change….…how do they feel? . “I feel I’m now better placed to have a positive impact on my patient’s general wellbeing and can really make a difference to their quality of life and that’s a good feeling” Jo band 6 Physiotherapist Halthy conversations (documentation audits) a rise from 24% Sept 2014 to 74% Dec 2015 BEATS Overall increase of 34% retention rate Lifestyle Service Bury 85% (55/65) completion rate Jan-Dec 2015.

  18. Staff taking charge together Halthy conversations (documentation audits) a rise from 24% Sept 2014 to 74% Dec 2015 BEATS Overall increase of 34% retention rate Lifestyle Service Bury 85% (55/65) completion rate Jan-Dec 2015. Trust staff health & wellbeing award winners 2015

  19. Workplace Challenge videos Halthy conversations (documentation audits) a rise from 24% Sept 2014 to 74% Dec 2015 BEATS Overall increase of 34% retention rate Lifestyle Service Bury 85% (55/65) completion rate Jan-Dec 2015. https://youtu.be/GYOugMONL9E The Story https://youtu.be/BBcUcjKkWd0 https://youtu.be/zvPdiz5YKAs

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