PUTTING PEOPLE FIRST: The Key to Effective Workplace Management Systems

1. PUTTING PEOPLE FIRST: The Key to Effective Workplace Management Systems A+A 2009- 31st International Congress for Occupational Health and Safety INTERNATIONAL ILO CONFERENCE IMPLEMENTING OCCUPATIONAL SAFETY & HEALTH STANDARDS GLOBALLY 3 – 6 November, 2009 Dusseldorf, Germany November 4th, 2009 Maureen C. Shaw maureenshaw@ rogers.com

2. Healthy Workplaces Putting People First The Key to Effective Workplace Management SystemsA+A International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 1

3. The Business Case In Canada, absences due to employee illness and disability cost companies $16 billion annually One US study found that workplace injuries cost businesses $150 billion in direct and indirect costs A strong health and safety culture isn’t aboutjust saving money. It’s about making money. Putting People First Is The Key to Effective Workplace Management SystemsA+A International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 2

4. We need a new mental map for Health and Safety “In organizations, real power and energy is generated through relationships. The patterns of relationships and the capacities to form them are more important than tasks, functions, roles and position.” - Margaret Wheatly, Leadership and the New Science Putting People First Is The Key to Effective Workplace Management SystemsA+A International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 3

5. Mental Health Leadership Initiative –Establishing the baseline sets the course Set policy and provide direction on Mental Health in the Workplace Plan Establish a baseline: Costs, legal, requirements, organizational and personal impacts Implement programs Review Measure results Establish Metrics Source Dr. Ian Arnold, MHCC. Adapted from CFO Framework for Mental Health and Productivity—An Executive Initiative of the Global Business and Economic Roundtable on Addiction and Mental Health - CFO FRAMEWORK FOR MENTAL HEALTH & PRODUCTIVITY Putting People First Is The Key to Effective Workplace Management SystemsA+A International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 4

6. New Definition of CSR “Ultimately a corporation’s first responsibility is to itself. The challenge is for the corporation to understand its place, and the responsibilities that go with it, in the broader scheme of things.” ~ Ethical Corporation magazine Putting People First Is The Key to Effective Workplace Management SystemsA+A International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 6

7. The Command and Control Model This is our workplaces, our cities, our classrooms. If you don’t know who the teacher is you are in trouble! -Ruban Nelson Putting People First Is The Key to Effective Workplace Management SystemsA+A International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 5

8. The Profit Paradox: “Companies that exist only to produce a profit don’t last long. And companies that don’t pay attention to profits can’t exist to fulfill their long term purpose. Pursuing profits without a higher purpose or pursuing a purpose without profit are equally fatal strategies…” - Jim Clemmer “Profits are a Reward,. Not a Purpose. Putting People First Is The Key to Effective Workplace Management SystemsA+A International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 7

9. The Healthy Workplace • Source: IAPA • Leadership • Values • Respect and appreciation • Balanced workloads • Job enrichment • Ergonomics • Hygiene • Machine guarding • Fitness programs • Immunization clinics • Healthy food choices Putting People First IThe Key to Effective Workplace Management SystemsA+A International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 8

10. Mental Health Leadership Initiative – A Canadian perspective - $ and Sense THE $ FACTS*: • 1/5 Canadians suffer from depression, anxiety, substance abuse or other mental disorder each year; • Economic burden of mental illness in Canada > $51 billion/yr.; • 43% respondents (2006 Mercer/Marsh) reported > costs and frequency of depression/anxiety/related claims; Putting People First Is The Key to Effective Workplace Management SystemsA+A International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 9

11. Mental Health Leadership Initiative – A Canadian perspective - $ and Sense con’t • Over 21% of all drug claims are to treat mental illness; • 50% of Occupational Physicians were surveyed - mental health related issues account for 50% - 70% of issues seen; • From 2004 to 2005 mental illness-related pharmacy claims increased 5.4% c.f. a total pharmacy claims increase of 3.8%. Adapted from the CFO Framework for Mental Health and Productivity - An Executive Initiative of the Global Business and Economic Roundtable on Addiction and Mental – November 2007 Putting People First Is The Key to Effective Workplace Management SystemsA+A International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 10

12. Signs of “Recession Stress” 20 Per cent Increase reported by the Anxiety Disorders Association of Ontario for men registering for anxiety management workshops as a result of the economic downturn – Dr. Eilenna Denisoff, Centre for Addiction and Mental Health Putting People First Is The Key to Effective Workplace Management Systems International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 16

13. Mental Health Leadership Initiative – Mental Health and the Recession • April 2009 - the College of Family Physicians of Canada, conducted a physician survey - ~ 88% responded that patients had presented stress related problems related to the current economy; • Every 1% increase in unemployment leads to a 2-3% jump in risk of mental health problems; • Increased risk of suicide and self-harm; • Increased demand for services, antidepressant meds; • Presenteeism likely to cost around 1.5 times more than absenteeism. (U.K. Sainsbury Centre 2007) • MH and behavioural issues accounts for 40% of disability in the U.K. Putting People First Is The Key to Effective Workplace Management SystemsA+A International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 11

14. Mental Health Leadership Initiative – A Canadian perspective – Watson Wyatt* • Long Term Disability Causes: • 72% ranked mental health conditions in their top three; • Short Term Disability Causes: • 82% ranked mental health conditions in their top three;  • Prevention • Only 16% have a mental health risk screening program; • Measurement • 76% do not measure the cost of lost productivity due to absenteeism and presenteeism • 79% of respondents do not track the impact of Health and Prevention programs. • *Watson Wyatt (2007 Survey Report - Canada) - Staying at Work: Effective Presence at Work Putting People First Is The Key to Effective Workplace Management SystemsA+A International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 12

15. Psychological Safety… • Physical-organizational-personal and mental health the totality of organic organizations – this is the ‘hard stuff’ of business – • Integration into current standards (ISO 9000;1400, OSAS1800, ILO etc) • The Third Phase demands innovation and transformation a new mental map, a renewed commitment Putting People First Is The Key to Effective Workplace Management Systems International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 14

16. Toxic Workplaces At the very least, there’s something that we shouldn’t do – make the workplace itself part of the problem. Putting People First Is The Key to Effective Workplace Management Systems International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 18

17. A Workplace Framework for Mental Health – Impact of the Framework The mentally healthy workplace The “toxic work-place” An unsustainable workplace – poor worker health and safety experience, and tumbling productivity A sustainable workplace – psychologically and physically healthy, safe, and productive Measured Workplace status • A systematic approach will that is based on the principle of continual improvement will enable organizations to be more sustainable, healthier, safer, and more productive. Putting People First Is The Key to Effective Workplace Management Systems A+A International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 18

18. Mental Health Leadership Initiative – Measuring Key Workplace Attributes • Measure the attributes that encourage positive mental health in the workplace. The use of a tool such as GuardingMinds@Work may be of great value: • (www.guardingmindsatwork.ca) • Developed by B.C. and Ontario experts on workplace mental health based on a systematic review of scientific literature - sponsored by Great-West Life; • Identifies 12 key workplace psycho- social factors that, if absent, increase worker mental health risk and compromise psychological safety; • Is available free of charge. A short survey is also available for an initial scan of the work-place. Putting People First Is The Key to Effective Workplace Management SystemsA+A International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 13

19. ”…a healthy work environment is essential to support knowledge-based work. More than ever, economic success depends on creating healthy workplaces….Strategies for reducing the intensity of work must provide breathing space for imagination to flourish…Prosperity depends on creating a healthy workforce.” - Dr. Graham Lowe, Professor and work Sociologist, University of Alberta. The Globe & Mail, October 4, 2002 Putting People First Is The Key to Effective Workplace Management Systems A+A International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 15

20. Mental Health Commission of Canada • The Commission has released for discussion the Shain Report – Stress Mental Health and the Law in Canada. Whilst it is a Canadian document you will find it to be global in thought. Comments are invited. • http://www.mentalhealthcommission.ca/SiteCollectionDocuments/Key_Documents/en/2009/Stress%20at%20Work%20MHCC%20V%203%20Feb%202009.pdf Putting People First Is The Key to Effective Workplace Management Systems International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 19

21. In Canada increasingly the law… • Employers must ensure a psychologically safe workplace as a natural extension of the traditional healthy and physically safe workplace; • Organizations need to recognize that ensuring a psychologically safe workplace is a corporate governance issue – i.e. they must set policy, provide direction and resources, and measure results; • Boards of Directors are increasingly providing direction to organizations on all aspects of risk management including health; • Employees are expecting organizations to meet their needs with respect to key workplace health aspects – including those that impact on mental health. Putting People First Is The Key to Effective Workplace Management Systems International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2 009 Maureen C Shaw 20

22. Human costs more than physical • Do we think of the psychological safety of workplaces as intrinsic to the health and safety of our workplaces? • Are we integrating the knowledge into our management systems? • Research and experience says we should be. Putting People First Is The Key to Effective Workplace Management Systems International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 21

23. Vision for a better future! All organizations strategically Integrate psychosocial, mental, personal and physical health values and practices and physical work considerations into their management systems that support employees physical, mental health and well-being. Putting People First Is The Key to Effective Workplace Management Systems International ILO Con ference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw 22

24. Thank You Maureen C Shaw 20 Sunnybrook Road Toronto, Ontario Canada, M6S 1G2 maureenshaw@rogers.com Putting People First Is The Key to Effective Workplace Management SystemsA+A International ILO Conference Dusseldorf, Germany, 3-6 Nov. 2009 Maureen C Shaw