The Organizational Change Challenges of PRME

1. The Organizational Change Challenges of PRME 1st Australian-New Zealand PRME Forum University of New South Wales Sydney, Australia July 2011 Tony Buono Professor of Management & Sociology Coordinator, Bentley Alliance for Ethics & Social Responsibility

2. 2nd Global Forum for Responsible Management Education2010 Global Forum 2010 Hosted by Fordham University

3. Defining Moment for Business Education? Continuous improvement… v. Basic rethinking of of our approach to business and management

4. Thematic Questions • Do the paradigms we have used to train our future business leaders make sense in a changing world? • What role should we play in creating new pedagogies and curricular innovations, research streams, and organizational structures that encourage and facilitate transdisciplinary inquiry? • How can these challenges be translated into business opportunities?

5. Reflections on the PRME Challenge The Bentley Experience

6. PRME Implementation:A Four-pronged Approach The “External” World: Partnerships The Campus The Production of Knowledge The Classroom

7. Amplify and extend the work of the autonomous centers and initiatives on campus, supporting and encouraging greater awareness of, respect for, and commitment to ethics, service, social responsibility and sustainability in our research, curricula and campus culture. The Bentley Alliance for Ethics & Social Responsibility: Mission

8. External Relations Bentley-Mmofra Trom (Ghana) Partnership Campus Life Corporate & Community Partnerships Bentley Microfinance Initiative Sustainability Task Force & Bentley Green Society UN Global Compact Academic Network: PRME Habitat for Humanity Club Global Business Ethics Symposium & Teaching Workshop sponsored by State Street Foundation Center for Business Ethics Bentley Ethics Policy & Campus-wide Ethics Committee Ethics Point Diversity Initiative American College & University Presidents Climate Commitment Service-Learning Center Women’s Leadership Institute Bentley Beliefs Multicultural Center Spiritual Life Center Graduation Pledge Alliance Valente Center for Arts & Sciences Net Impact Chapter Civic Leadership Program (Graduation Pledge Alliance Chapter) EFMD Responsible Management Education Initiative Academic Integrity System Conscious Capitalism Institute Institutional Review Board Wilder Teaching, Learning & Curriculum Development Initiative Risk Management Research Program Liberal Studies Major Geneen Institute for Corporate Governance Complex Problems/ Creative Solutions Research & Scholarship Next Generation ESG Scholars Workshop Teaching & Academic Life The 2010-11 Bentley Alliance for Ethics and Social Responsibility 2011 Bentley Alliance for Ethics & Social Responsibility

9. BAESR Operative Goals Support and encourage collaborative and interdisciplinary applied research that has the potential to significantly impact current practice. Influence curriculumdevelopment and pedagogical innovations intended to make our students more ethically sensitive and socially aware. Ensure a broader application of these principles and ideals in campus life. Attempt to foster life-long civic engagementamong our students.  Seek to partner with external organizations, associations and corporations in pursuit of these goals.

10. Guided Rethinking Organizational Change High Planned Business Complexity Directed Low Low High Socio-Technical Uncertainty K. Kerber & A.F. Buono, “Rethinking Organizational Change,” Organization Development Journal (2005)

11. Bridging the Policy-Practice Gap Facilitating Innovation/ Continuous Improvisation Capturing Synergies P R O C E SS Evaluation, Sharing & Assessment Coaching & Role Modeling Envisioning & Linking Networks Progress Training & Development Awareness Building Integration Into Practice Creating Frameworks, Models & Paradigms Assessment & Vision Content

12.  Management by Talking Around  Preaching to the Choir  Providing Context, Creating Content  Making it Real Reflections onthe Bentley Experience

13.  Management by Talking Around Understanding & honoring the past  Conceptualizing linkages Multi-stakeholder engagement: Getting everyone “in the room”  The diversity conundrum Reflections onthe Bentley Experience

14.  Management by Talking Around  Preaching to the Choir  Leveraging institutional strengths  Drawing on social capital  Creating small wins, building communities of practice Reflections onthe Bentley Experience

15.  Management by Talking Around  Preaching to the Choir  Providing Context, Creating Content  Individual learning as a foundation for organizational learning  the Gadfly Project  Envisioning a new way  A Conscious Approach to Capitalism Reflections onthe Bentley Experience

16. Business Ethics Infusion: Pedagogy“Gadfly” Program Planned Spontaneous Ethics Theory/ Experiential Teachable Teachable Discussion Learning Moment Moment Infusion Continuum Explicit Knowledge Tacit Knowledge Current Events Identifiable Cases/Videos Emergent Discussion of Ethical Issues in the Moment Readings Experienced Reflection Exercises & Simulations Issues Debates Ethics Models/ Frameworks Planned/ Relatively Safe Spontaneous/ Relatively Risky Authenticity & Impact on Students

17. The Global Gadfly Program To Date: > 160 Bentley “Gadfly” Faculty Alumni 80 External “Gadfly” Faculty Alumni

18. Envisioning a New Way… Investors Customers Partners FoE Society Employees Environment SPICEE

19. Stock Price Performance of FoE vs. S&P500 and Good to Great Companies Amazon eBay LL Bean Toyota Best Buy Google New Balance Trader Joe’s BMW Harley-Davidson Patagonia UPS CarMax IDEO Progressive Insurance Wegmans Caterpillar IKEA REI Whole Foods Commerce Bank Jet Blue Southwest Container Store Johnson & Johnson Starbucks Costco Jordan’s Furniture Timberland

20. Conscious Capitalism Trust Authenticity Caring Transparency Integrity Learning Empowerment

21. From… To … A Conscious View of Business Success through profit Shareholder sovereignty Short-term, self-oriented focus Trade-offs Conflicts of interest Exploitative/financial dominance Profit through success Stakeholder governance Long-term, holistic orientation Synergies Harmony of interests Value/wealth creating goals

22.  Management by Talking Around  Preaching to the Choir  Providing Context, Creating Content Making it Real Academic Integrity System Students as colleagues Gadfly  Giving Voice to Values Ethics Policy and Campus-wide Ethics Committee Programs, initiatives and experiences Reflections onthe Bentley Experience

23. The Ghana Project Courses Internships NGO Relationships Partnership in Learning

24. ID299 Rebuilding Business Processes“The Katrina Project” An interdisciplinary S-L class focused on the design, development, and implementation of a series of deliverables for the Bayou La Batre Rural Health Clinic in Bayou La Batre, Alabama. The Clinic was devastated by Hurricanes Katrina and Rita. http://www.bentley.edu/hurricanekatrina/bayoulabatre.cfm

25. The “Katrina” Project CS380 Web Design CS350 Database Design Design new webpage for the Clinic EXP201 Expository Writing Develop medical data base ID299 Rebuilding Business Processes GO219 Political Science Identify grant opportunities and write applications for Clinic submission Identify relevant legislative and regulatory contacts, with communication/ persuasion strategy Develop disaster response/ emergency plan for the Clinic Assess privacy standards and HIPPA compliance for the medical database and website NS130 Natural Disasters LA300 Cyberlaw

27. Liberal Studies Major American Perspectives Earth, Environment & Global Sustainability Ethics & Social Responsibility Global Perspectives Health & Industry Media Arts & Society Quantitative Perspectives  Optional double major that complements and adds value to a business major.  LSM encourages students to: Make meaningful connections across and within disciplines Develop critical thinking, creative analysis and communication skills

28. Earth, Environment and Global Sustainability (Illustrative Courses) 4 – 5 Courses HI 314 History of the World Economy HI 348 History of American Technology GLS 110 Global Regions GLS 243 The Developing World GLS 246 Geographic Information Systems GLS 325 Global Transportation and Tourism GLS 310 Perspectives on Global Commerce GLS 230 Politics & Public Policy MA 227 Mathematical Modeling in Environmental Management MA 263 Continuous Probability for Risk Management PH 301 Environmental Ethics PH 351 Perspectives on Poverty EC 311 International Economics EC 321 International Economic Growth and Development EC 346 Environmental Economics FI 327 Insurance and Risk Management FI 351 International Finance LA 102 Environmental Law 3 – 4 Courses in Natural & Applied Sciences NASC 111 Green Biology NASC 122 Environmental Chemistry NASC 130 Principles of Geology NASE 311 Ecology: Principles & Applications NASE 314 Coastal Biology of Cape Cod NASE 315 Human Health and Disease NASE 317 Economic Botany NASE 318 Global Health Challenges NASE 328 Water Quality NASE 332 Environmental Geology NASE 333 Natural Disasters NASE 336 Water and the Environment NASE 337 Global Climate Change NASE 339 The Atmosphere NASE 344 Energy Alternatives NASE 350 Natural History of New England NASE 364 Science of Sustainability NASC 302 Water: Resources, Planning, and Management

29. MyWorkspace BCLP & Service-Learning LSM Viewing the matrix of [Student] Click on a cell to view/edit Powered by Sakai

30. Complex Problems / Creative Solutions The Unintended Consequences of our Consumer Choices: The Challenge of Techno-Trash

31. Complex Problems / Creative Solutions Year 1 Spring Tools & Concepts in Accounting & Finance Issues & Investigations in Sociology [or] Psychology of Adjustment American Environmental History [or] Problems of Philosophy Business Core Business Core Fall Legal & Ethical Environment of Business Information Technology & Computer Systems Problems of Philosophy [or] American Environmental History Unintended Consequences of our Consumer Choices: The Problem of Techno-Trash General Education Core General Education Core

32. Complex Problems / Creative Solutions Fall Human Behavior in Organizations Principles of Economics Environmental Chemistry [or] Principles of Geology Spring Marketing-Operations Fundamentals Expository Writing II Comparative Government & Politics [or] U.S. State & Local Government & Politics Year 2 Business Core Business Core Unintended Consequences of our Consumer Choices: The Problem of Techno-Trash General Education Core General Education Core

33. CP/CS: Process & Pedagogy Development (Pilot) Faculty brainstorming workshops Iterative Process: Lessons learned, accomplishments, wrong turns Courses Team decision-making skills development (exercises) Interactive, problem-solving orientation Multi-course integrative case Plenary sessions (e.g., Green IT) Extracurricular Guest speakers; Signature Campus Programs “The Eleventh Hour” Student Creativity Workshops CULMINATING EXPERIENCE

34.  Campus Involvement:designed to encourage you to become actively involved early in your undergraduate career, helping you feel more comfortable in becoming a leader within your immediate community.  Civic Engagement: intended to facilitate your appreciation of the importance of the greater community (political participation, cultural awareness, service), with an emphasis on experiences that lie outside of Bentley.  Ethical and Responsible Behavior: designed to help you realize the importance of ethics and social responsibility in your life.

35. Bentley Civic Leadership Program: Activity Tracking Form All fields are required Name:___________________________________ Semester you are reporting: (Check one) __ 1st Freshman __ 2nd Freshman __ 1st Sophomore __ 2nd Sophomore __ 1st Junior __ 2nd Junior __ 1st Senior __ 2nd Senior Campus address:_______________________________________________________________ Most accessible telephone:_______________________________________________________ Bentley E-mail address:__________________________________________________________ Major(s) :_______________________________ Minor(s): ___________________________ Your anticipated graduation date:__________________________________________________ Date of this submission:__________________________________________________________

36. MyWorkspace BCLP & Service-Learning LSM Viewing the matrix of [Student] Click on a cell to view/edit Powered by Sakai

37. Guiding Reflections Questions •  Campus Involvement: • How have you been involved in the Bentley community? How would you describe your contribution to this community? (Please explain) • Did your relationship with the Bentley community change as a result of your involvement? If so, how? • What did you learn about yourself through these activities? • How can you draw on these experiences in the future? •  Civic Engagement: • What service did you provide to the community outside of Bentley? • How have you affected the people you serviced? • What did you learn about yourself through these activities? • How might you draw on these experiences in the future? •  Ethical & Social Responsible Behavior: • Please describe the activities that have made you more aware of the importance of being ethically and socially responsible. • How have these activities affected you as becoming more ethically and socially responsible? • What did you learn about yourself through these activities? • How might draw on these experiences in the future? •  Based on your responses to the above questions, reflect on your development as a civic leader.

38. The 3-Part Journal Assignment • The 3-part journal facilitates student ability to turn their service experiences into academic learning. To do this effectively, it is important to differentiate among three kinds of responses: • 1. Normal font: an objective, detailed description of what was done, • organized into half-hour segments. • 2. Bold font: a discussion of the experience in terms of concepts and • themes discussed in class and/or related to class readings. Objective • is to demonstrate ability to make connections between project • experiences and class concerns as well as skill in using concepts • discussed in class to analyze project experiences. • 3. Italics font: a personal response to the experience, including feelings, • thoughts, judgments, and what was learned (about oneself, our • assumptions, reactions, etc.). This section is particularly concerned with • discoveries about ourselves and our attitudes toward other people we • encounter. • Developed by Edward Zlotkowski, Bentley University

39. Key Lessons Learned  Build on the interest, motivation and passion of individual faculty members and faculty initiatives  Build an integrative structural mechanism that amplifies and extends the work done by individual units and initiatives Finding and supporting capable, passionate and motivated faculty leadership  Communicate the whole story continuously and consistently – both internally and externally  Support for a variety of learning and research activities Discipline-focused to transdisciplinary research Theoretical/conceptualto practical/concrete learning

40. Key Lessons Learned ~ 2  Emphasize the essential role of students as active participants and key contributors  Ensure that internal institutional behavior is consistent with the key principles  Academic integrity, sustainability initiatives, partnerships, institutional policies…  Continue to nurture and build on external partnerships  Provide strong, consistent and clearly communicated support by top institutional leadership

42. Are we producing ethical and socially responsible graduates? An Assurance of Learning Challenge EDUCATIONAL OBJECTIVES MAJOR/MINOR GENERAL BUSINESS CORE Incoming Students GENERAL EDUCATION CLASSROOM & CAMPUS-WIDE Knowledge+ Skills+ Abilities+ Knowledge Skills Abilities Bentley Graduates Can/Will … Graduates CAMPUS LIFE Infusion of Ethics, Social Responsibility & Sustainability

43. External Relations Bentley-Mmofra Trom (Ghana) Partnership Campus Life Corporate & Community Partnerships Bentley Microfinance Initiative Sustainability Task Force & Bentley Green Society UN Global Compact Academic Network: PRME Habitat for Humanity Club Global Business Ethics Symposium & Teaching Workshop sponsored by State Street Foundation Center for Business Ethics Bentley Ethics Policy & Campus-wide Ethics Committee Ethics Point Diversity Initiative American College & University Presidents Climate Commitment Service-Learning Center Women’s Leadership Institute Bentley Beliefs Multicultural Center Spiritual Life Center Graduation Pledge Alliance Valente Center for Arts & Sciences Net Impact Chapter Civic Leadership Program (Graduation Pledge Alliance Chapter) EFMD Responsible Management Education Initiative Academic Integrity System Conscious Capitalism Institute Institutional Review Board Wilder Teaching, Learning & Curriculum Development Initiative Risk Management Research Program Liberal Studies Major Geneen Institute for Corporate Governance Complex Problems/ Creative Solutions Research & Scholarship Next Generation ESG Scholars Workshop Teaching & Academic Life The 2010-11 Bentley Alliance for Ethics and Social Responsibility 2011 Bentley Alliance for Ethics & Social Responsibility