UK Process Walkthroughs – An Introduction

1. DRAFT UK Process Walkthroughs – An Introduction

2. Objectives and Content Objectives: The aim of this document is to provide an introduction and rationale for the UK Process Walkthrough, detail UK business input required and provide a high level agenda and timeline Content: Objectives and Content Process Walkthrough Aims & Objectives Process Walkthrough Scope Role of Business User at Process Walkthrough Functional Business Owners Required Overview of Process Walkthrough Timeline Agenda Overview and Summary of Required Business Users

3. Process Walkthrough Aims & Objectives The aims and objectives of Process Walkthrough are: To communicate the upgraded DART system to key UK resources To communicate the new Global Site System (GSS) to key UK resources To communicate the DART/GSS integrated solution to key UK resources To walk through the Global Release 2 processes and systems and identify further level of detail required for local system configuration To finalise options and solutions for gaps identified in Discovery To discuss next steps for progressing the process gaps between Release 2 and the regional solution

4. Process Walkthrough Scope The following areas will be covered in Process Walkthrough: • An overview of Release 2: • Merchandising • Supply Chain/P2P • Store Operations • Finance • Performance • Lower level discussions on regional ‘as-is’ solution to capture smaller gaps not identified in Discovery • Capture process and training requirements to feed into change management and deployment next steps • Greater emphasis will be placed on the GSS impacted processes as Release 1 DART is already in place in the UK The following will not be covered by Process Walkthrough: • An end to end walkthrough of all business processes

5. Role of Business User at Process Walkthrough During the Process Walkthrough it is critical that the relevant key UK business users attend The general role of a business user at the Process Walkthrough is to: Provide subject matter expertise in their defined area - understand the current day to day processes Define gaps between the current process and the global processes Outline the business process changes that will need to happen as part of the change programme in order to implement new processes and systems Learn and understand new processes covered in the walkthroughs Highlight key changes that need to be communicated to other business users Flag any issues in the proposed processes What can the business user expect from the process walkthrough? Detailed walkthrough of the processes outlined in the agenda Visibility to the actual systems being used Access to subject matter experts (SMEs) in the new systems and processes To be presented with a ‘core’ retail solution to take the UK business forward (not full ‘aspirational’ functionality due to be delivered in future releases)

6. Functional Business Users Required – Part 1 The following business owners will be required to attend the Process Walkthrough:

7. Functional Business Users Required – Part 2 The following business owners will be required to attend the Process Walkthrough:

8. Overview of Process Walkthrough Timeline The UK Process Walkthrough begins on the 21st March and runs for 3 weeks Discovery P2P / Invoice Verification Fuels (Princing, Sales etc, incl. Car Wash) Cash & Banking Joint Ventures Finance MI Site Set-up Deploy Options & Walkthrough Wrap-up Discovery Sessions Completed Discovery Consolidation and Analysis Process W/T Week 1 Process W/T Week 2 Process W/T Week 3 Process W/T Complete Sales Inventory & Inventory MI Shift & Day Close Cash Office Management Issue Resolution Loyalty Vendor Payment Kick –Off and Engagement Merchandising P2P Ordering & Receivables Issue Resolution Rebates Category Man. & Supply Chain MI Feb 21st Mar 3rd Mar 21st Apr 7th

9. Agenda Overview and Summary of Required Business Users