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Using NIATx to improve the Engagement and Admission Process

Using NIATx to improve the Engagement and Admission Process. Chemical Abuse Services Agency, Inc. Multicultural Ambulatory Addiction Services (MAAS) New Haven, CT. Change Team: Executive Sponsor – Asher Delerme Executive Director Team Leader – Kristin Bonilla

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Using NIATx to improve the Engagement and Admission Process

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  1. Using NIATx to improve the Engagement and Admission Process Chemical Abuse Services Agency, Inc. Multicultural Ambulatory Addiction Services (MAAS) New Haven, CT Change Team: Executive Sponsor – Asher Delerme Executive Director Team Leader – Kristin Bonilla Team Members- Jennifer Charles, Robin Rigney, John Torres & Madeline Vargas

  2. Improving clinician and client engagement during initial assessment

  3. SPECIFIC IMPACT 30% Reduction in time!!! 45% savings in manpower cost $17,285 Annual Payroll Savings Additional Projected Revenue $338,048* *calculation on different slide Average Time Savings Baseline: 74 Minutes Change: 51 Minutes

  4. Continue to track average time per admission - Monthly • Present results to Quality Council – Bi-Monthly • Conduct Satisfaction Survey with Client and Clinician feedback – 1/31 • Monitor for any unintended consequences to be discussed – Ongoing • Sustain NIATx as a way of “Doing Business”

  5. Client #1 “The new process is faster, more comfortable, and gave me the opportunity to talk more in depth with the clinician doing the intake.” • Client #2: • “I am pleased with the new change and would like for the process to stay as it is now.” • Improved intake process resulted in high client and clinician satisfaction • Reduction in paperwork burden & negative perception regarding intakes • Improved staff’s ability to engage clients during admission process

  6. Supporting Slides

  7. *Calculations for Projected Additional Revenue

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