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IST CONTRACT

Third Concertation Meeting FP6 cluster on Technologies for Digital Ecosystems Brussels / 21-22 th May 2007 . IST CONTRACT. CONTRACT use cases. CONTRACT use cases. Three contractual Use Cases Dynamic Service Procurement in Car Insurance Industry (Y’ALL, Netherlands)

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IST CONTRACT

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  1. Third Concertation Meeting FP6 cluster on Technologies for Digital Ecosystems Brussels / 21-22th May 2007 IST CONTRACT

  2. CONTRACT use cases

  3. CONTRACT use cases • Three contractual Use Cases • Dynamic Service Procurement in Car Insurance Industry (Y’ALL, Netherlands) • Aerospace Aftermarket(Lost Wax, UK) • Web-administrated System of Certification Technology(Certicon, Czeck Republic)

  4. Y’ALL: Dynamic Service Procurement in Car Insurance Industry. CarRepairGrid • Actors: • Insured (peoples, legal entities) • Insurance companies • Repair companies • Lawyers, Towing companies, Medical Doctors, … • Insured objects • Events: • Accidents • Repairs • Claim settlement • European initiatives: • Harmonization Law • Fraud detection (e.g. 3-7% uninsured)

  5. CarRepairGrid: Challenge • Context: • Repair damaged cars • Negotiation between insurance and repair company • Speed, Price, Quality • Method of repair, Selection of material,Paint, Coalition • Now: • negotiation by hand • long term (yearly) • Challenge: • Automated negotiation • short term (every claim) • Include SLA

  6. Negotiate between insurers and repairers CarRepairGrid: actors • Speed • Price • Quality • Method of repair • Selection of material • Paint • Coalition CarRepairGrid mediates between: • Customer • Insurance Company • Repair Company Car Repair = repair/replace + (re)paint + test

  7. CarRepairGrid: Process View (‘default process’) Customer Damage Secure Repair Company Insurance Company report damage asses & delegate repair intake damage report should be complete and accurate request proposals send proposal judge & select RC transport car get car & repair judge invoice send invoice get invoice, pay, handle invoice with customer send invoice get car deliver car customer might have to pay part of the bill, for repairs not covered by insurance evaluate repair

  8. CarRepairGrid: Repair Contract

  9. Lost Wax: Aerospace Aftermarket New business model for Aerospace Industry: • Airlines buy a service from engine manufacturer. • Maintenance becomes main business for manufacturer. • Complex and customised requirements. • Either party may wish to change contract. • Contracts worth millions of Euros and last several years.

  10. Actors

  11. System/Resource View System Engine Manufacturer Asset Overhaul Facility Module Repair Facility Scheduled Events Facility Engine Pool Module Pool Unscheduled Events Parts Supplier Operator Skilled Resources Aircraft Warehouse Engines Manufacturing Facility Routes

  12. Process View Engine Manufacturer Parts Manufacturer Operator Monitors Engine Health Indices Operates Aircraft Inform Operator maintenance is required Inform Operator maintenance is required Schedule maintenance Land aircraft Remove engine Replace with engine from pool Repair/refurbish engine modules Supply parts

  13. Aftercare contract

  14. Certicon: Web-administrated System of Certification Technology • International Owner of the Certification Idea • National Licensee • Sub-licensee(s) • Test Centres • Test Room Operators • Testers • Candidates PARTICIPANTS Licensees Suppliers Consumers • Test Rooms • Mobile Test Rooms • Software Platforms • Test Base EQUIPMENT EVENT • Test Sessions

  15. Certicon: Modular Certification Testing National Licensee Accreditation Certification Programme Administration Accreditation Accreditation Test Room Operator Hosting Test Centre Candidate Certification Testing Supervising Marking Tester

  16. Opportunities for Electronic Contracting • Negotiation of inter-supplier contracts • currently very time consuming  longer-term static contracts used • agents negotiating on behalf of individual suppliers respecting their preferences and constraints • Testing of individual candidates • currently very limited choice  low number of non-institutional candidates • on-demand test-session generation based on customer requirements • Monitoring of the quality standards • tester success rate • test room overloading

  17. State View Start Happy path Application sent Result announced Grade awarded Test started Payment received Test completed Application accepted Test in Progress Received Application Registered Enrolled Recorded Tested Evaluated Incapable to evaluate Cancelled by either party Session cancelled Application resent Session aborted Concluded Application incorrect or no capacity No payment Deadline passed Refund deadline passed Refunded Application Rejected Exam Cancelled Contract Aborted

  18. Certification Test Contract (2.2.1)

  19. END

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