Presentation Title Presented by John Smith September 2013

1. Early Intervention -supporting relationships Debby MacCormack, Christine Evelyn and Karen Ploghoeft 20 February 2017 Presentation TitlePresented by John SmithSeptember 2013

2. Croydon’s approach • Systemic, evidence based approaches and tools • Minimal sufficiency – choice • Family Assessments – including fathers • Workforce development e.g. One Plus One brief intervention training for Gateway workforce (as part of LFO) • Early Help Strategy is being refreshed – clarity about the approaches being taken and services available – parenting support to be developed and key plank within the strategy

3. TF - Croydon Context High Level Figures (as of Feb 17) • Troubled Families attached to the programme and have received/are receiving support in Croydon – 1435 (1418) • Troubled Families Payment by Results claims for the programme in Croydon – 386 (428 claims for minimum – claims window by end of March) Breakdown of 386 claims • 66 employment • 320 progress against family plans (15 of which have subsequently gone into employment)

4. Breakdown of TF families by service

5. Family Resilience Service FRS overview 16 keyworkers, supporting approx. 190 families 400 young people Families must meet two of the Troubled Families Criteria. Practitioners are systemically trained Partnership working is supported by systemic approach Two therapists located within FRS Functional Family Therapy team Troubled Families Employment Adviser Parenting and Relationship Hub

6. Challenges Capacity and Thresholds Active case management through supervision and case audits. Plans and outcomes are clearer using TF ‘language’ and adapting data recording systems to capture information in a smarter way. Processes and Practice Smartening processes and decision points to facilitate those early conversations with families and warm handovers between services, that make all the difference.

7. Feedback DCLG spot checks for phase 2 of the TF programme, interviewed FRS keyworkers. ‘You arranged for us to meet some of your key workers, all of whom we were really impressed with. The conversations that we had really brought to life the fantastic work you do with your families, and left us in no doubt regarding the hard and dedicated work going on in Croydon to turn the lives around for your most complex families’.

8. Feedback More importantly the families tell us when we get it right: ‘Thanks for your support through thick and thin. I was worried at the beginning but your transparency broke the ice and I knew I could work with you. Thank you for the TAF meetings and making us all feel good’. ‘I'm so glad you came to us when we needed you. You have helped us talk, laugh and enjoy life again. You have really turned our lives around. I realise I am a mum, not a miracle worker and my daughter can do her bit too. We’re sad you’re leaving us but thanks to you I’m in CONTROL again!’

9. Parenting Programme approach Delivery based on • Minimal sufficiency recognising different levels of needs • Parental choice encouraging self-help seeking behaviour • Workforce development and training • Effective multi-agency intervention Parent-child relationship Acute Child well-being Child development Parental well-being Parental confidence Complex Targeted Universal Parent-Parent relationship

10. Parenting Programmes Case study – Parents as Partners Challenges in relation to • parent-child relationships • parent-parent relationship • child development Outcomes • Resolving conflict and improving communication • Joint working and co-parenting • Improving and valuing relationships

11. Parenting Programmes Challenges • Workforce development • Parent engagement (‘warm handovers’) • Targeted vs universal – scope • ‘Hard to reach’ groups and social barriers Next steps…