Welcome to the FM/ CalWORKs Webinar!

1. Welcome to theFM/CalWORKsWebinar! The panel on the right of your screen shows other attendees and has a Question box below.Can’t see the panel? Click the orange arrow in the top right corner. While you’re waiting…Favorite peanut butter: Crunchy or Creamy? Type your answer in the “question” box and hit enter.    

2. Collaboration at the Front End:How Linkages Supports Preventionand Early Intervention Linkages Shared Learning Webinar #7 October 2, 2012 with Leslie Ann Hay of Hay Consulting

3. Agenda • Family Maintenance & CalWORKsAn overview of the opportunities and challenges for establishing and maintaining coordinated services for FM/CalWORKs families • Best Practices for FM/CalWORKs familiesCounty innovations by Madera, Stanislaus and Los Angeles • Open Forum About Key ChallengesDialogue about maintaining coordination through case transfers and shifting expectations with service providers

6. Family Maintenance and CalWORKs Match List Case by case @ CWS intake Case by case @ CalWORKs intake Case by case @ FR to FM transfer Client Identification Staffings (no family present) CollaborativeMeeting TDM MDT MCPC CoordinatedCase Plan Exchanged Cover Sheet/Summary CWS Plan CWS Plan WtW Plan WtW Plan Integrated Plan WtW Plan Summarized Integrated CalWORKs ends CWS ends Both end Collaborationat Case Closure

7. FM/CalWORKs: • Opportunities • FM families tend to be more open to family engagement • Teaming increases support for families to reach their goals • Collaboration expands the scope of available resources • Challenges • Services are time-limited; need for quick client ID • Communication with Linkages partner at caseworker transfers • Coordinated case plans shift expectations for service providers

8. Family Maintenance and CalWORKs Client Identification CollaborativeMeeting CoordinatedCase Plan Collaborationat Case Closure MADERA

9. Madera Client Identification ProcessTerry Hurt, Psy.D, CalWORKs • Central Database to Identify Linked Clients • Data includes: • CWS/CMS • C-IV • IHSS • Public Guardian • Form: screenshots to follow

10. Madera TitlePresenter • Bullet Points

11. Madera DocumentationPresenter • Bullet Points

12. Madera Documentation Jeff Dent, MSW, Child Welfare Services Document on: http://www.cfpic.org/toolkit/ Index of Attachments • Madera County Department of Social Services Linkages: Policy & Procedure Guide – Generic • Linkages Referral Staffing Narrative • Madera County Linkages/AB429 Coordinated Case Plan For Stabilization of Families • Monthly Linkages meeting including Child Welfare, Welfare to Work and Eligibility(Staff, Supervisors and Managers)

13. Madera - Linkages Flow Chart WTW SW WTW Close referral Intake Screener Referral ER SW ER Investigation SW & WTW Case Manager Linkages Staffing Joint Case Plan Open case 6 mths Office Assistant 12 mths 18 mths Close Case

14. Questions & Comments • Madera

15. Family Maintenance and CalWORKs Client Identification CollaborativeMeeting CoordinatedCase Plan Collaborationat Case Closure STANISLAUS

16. Stanislaus Coordinating With Support Service ProvidersBergen Filgas, Program Manager, Child Welfare Services Lori Gray, Family Services Specialist, CalWORKs

17. Stanislaus County Client identification: ⃘ Integrated Services Screening Tool ⃘ Case Staffing Referral Form ⃘ Coordinated ContactSheet ⃘ Behavioral Health Screening Tool Time Lines: ⃘ First six months ⃘ Bridging activities ⃘ Beyond

23. Stanislaus County (cont.) Behavioral Health Services On site ⃘AOD ⃘Domestic Violence Counseling ⃘Mental Health Off Site ⃘AOD ⃘Clean and Sober Living

24. Questions & Comments • Stanislaus

25. Family Maintenance and CalWORKs Client Identification CollaborativeMeeting CoordinatedCase Plan Collaborationat Case Closure LOS ANGELES

26. Los Angeles Family Preservation ProtocolAlma Vega, Department of Public Social Services (DPSS)David Yada, Department of Children and Family Services (DCFS) • Linkages Family Preservation (FP) Protocol for FM/CalWORKs families who are Welfare-to-Work Eligible • Automation around this service coordination • Desk Guide

27. Los Angeles • Target Population: Parenthas an open CalWORKs case who is eligible to GAIN and volunteers for DCFS’ Family Preservation (FP) services. • Partners Involved: Child Welfare worker, Child Welfare Community Based Liaison (CBL), Welfare-to-Work (WtW) worker, and DCFS contracted FP Agency. • Automation: The referral process and coordination of the Multi-Disciplinary Team (MDT) Meeting through a DCFS FP web-based system.

28. CSW CBL Requests approval for FP Services. CBL/Unit Clerk Updates DCFS 800 with CalWORKs “YES” to auto generate referral (GN 2016) to GAIN FP Liaison of potential mutual client. DCFS CBL Yes Is the FP family open to CalWORKs? CBL approves FP services & assigns to FP agency. No GAIN FP Liaison If no, there will be no Linkages FP service coordination – not a mutual case. Processes GN 2016 on FP system verifying parent’s GAIN eligibility. If eligible, confirms FP service coordination & assigns case to GAIN FP GSW. FP Agency CSW Worker GAIN FP GSW Participate in Multi-Disciplinary Case Planning Committee (MCPC) meetings held for mutual cases to coordinate services. Ongoing service coordination until FP terms or family is no longer a mutual case. DCFS CSW After initial MCPC meeting, updates CWS/CMS via Linkages Special Project Code “Linkages - Mutual Clients.” FP Family Centered Services System FP Agency schedules MCPC meeting on FP system, initiating automatic email notification to CSW, GAIN FP GSW, Supervisor, and CBL. GAIN FP GSW Updates FP system after MCPC meeting. Tracks on GEARS ongoing FP service coordination and services/referrals provided through GAIN.

29. Los Angeles (continued) Child Welfare’s CBL initiates the referral (GN 2016) to the WtW Linkages Liaison through an automated email when a CalWORKs parent is assigned to the DCFS contracted FP Agency. From:linkages@dcfs.lacounty.gov Sent: Monday, October 25, 2010 4:24 PM To: xxxxxxxxxx@dpss.lacounty.gov; xxxxxxxxxx@dpss.lacounty.gov; xxxxxxx@dcfs.lacounty.gov; xxxxxx@dcfs.lacounty.gov, JohnDoe@sampleFPAgency.com Cc: xxxxxxxxxxxxx@dpss.lacounty.gov; xxxxxxx@dcfs.lacounty.gov; xxxxxxx@dcfs.lacounty.gov Subject: A Linkages case has been initiated by DCFS - FP CASE ID: 1234567 A Linkages case has been initiated. FP Case ID: 1234567 Leader Number: AABB123 GAIN Office: San Gabriel Valley (III) Agency Assigned: ASSISTANCE LEAGUE OF SC - METRO NORTH (29) Please use the following link to logon to the Family Center Services System for details. For Network Agency click on Network Agency LogonFor DCFS & DPSS users click on DCFS User Logon

30. Los Angeles (continued) WtW Linkages Liaison processes the referral (GN 2016). Liaisons have access only to the cases assigned to their office. NOTE: FP agencies only have access to cases assigned to their agency.

31. Los Angeles (continued) The referral (GN 2016) is processed by confirming whether or not it is a Linkages case, eligible to FP service coordination. FP Linkages cases are assigned to a FP WtW worker.

32. Los Angeles (continued) The DCFS contracted FP agency is the lead in coordinating MDT meetings. FP agency schedules MDTs for FP Linkages families via the DCFS FP web-based system. An automatic email is generated to all key partners. From:linkages@dcfs.lacounty.gov Sent: Tuesday, October 26, 2010 1:58 PM To: xxxxxx@dcfs.lacounty.gov; xxxxxx@dpss.lacounty.gov; xxxxxx@dcfs.lacounty.gov, JohnDoe@sampleFPAgency.com Cc: xxxxxxxxxx@dpss.lacounty.gov; xxxxxxxx@dpss.lacounty.gov; xxxxxx@dcfs.lacounty.gov; xxxxxxxx@dcfs.lacounty.gov Subject: A MCPC Meeting has been scheduled by ASSISTANCE LEAGUE OF SC - METRO NORTH (29) - FP CASE ID: 1234567, meeting time: 10/28/2010 01:00 PM -03:00 PM A MCPC meeting has been scheduled. FP Case ID: 1234567 Leader Number: AABB123 GAIN Office: Beverly Sub-Office (IV) Agency Assigned: ASSISTANCE LEAGUE OF SC - METRO NORTH (29) When: 10/28/2010 01:00 PM - 03:00 PM Where: MCPC Meeting Room - 15440 Imperial Hwy, Norwalk CA 90650 Please use the following link to logon to the Family Center Services System for details.

33. Los Angeles (continued) • Other automatic emails generated are: • Case is transferred from one WtW office to another. • When there is a MDT meeting change (e.g., rescheduled, cancelled, location change, time change). • Service coordination that occurred at the MDT meeting and services to be provided through WtW are documented on the FP web-based system. • Service referrals are tracked through each department’s respective system (CWS/CMS, WtW/GEARs). • FP Automated Process Desk Guide: See CA Linkages Toolkit, Index of Attachments Link, under Sustainability Toolkit Section.

34. Questions & Comments • Los Angeles

35. Quick Tips for Accessing Forms www.cfpic.org/toolkit The Linkages Toolkit home page has two quick routes to forms: • Index of Attachments • Search

36. Maintaining Coordination Through Case Transfer Challenges: • Continuity of information & knowledge about the case • Tracking worker assignment changes • Centralized documentation How have you addressed these challenges? What’s worked?What lessons have you learned?

37. Shifting Expectations with Service Providers Challenges: • Service plan goals may be broader in coordinated case plans • Gaining service provider agreement to serve this linked population & meet dual goals. How have you addressed these challenges? What’s worked?What lessons have you learned?

38. Follow Up: we’ll email with… • Copy of this PowerPoint • Updated Linkages Coordinators Directory • Webinar Schedule 2012 Next Webinar • November 6 – Data Management • Cathy Murnighan will send registration link Questions? danna.fabella@cfpic.org