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Internet Study II “Radio & E-commerce”

edison media research Internet Study II “Radio & E-commerce” Edison & Arbitron’s Industry Research 1996 - Newspaper Advertisers 1997 - At-Work Listening 1998 - Internet I - “Radio in a New Media World” 1999 - Internet II - “Radio & E-commerce” How the Survey Was Conducted:

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Internet Study II “Radio & E-commerce”

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  1. edison media research Internet Study II“Radio & E-commerce”

  2. Edison & Arbitron’s Industry Research • 1996 - Newspaper Advertisers • 1997 - At-Work Listening • 1998 - Internet I - “Radio in a New Media World” • 1999 - Internet II - “Radio & E-commerce”

  3. How the Survey Was Conducted: • 1350 telephone interviews (January 1999) with Fall 1998 diarykeepers • Random national sample of diarykeepers 12+ • Listening measures from diary • Data tracked from August 1998

  4. The Internet

  5. More than half of all households have a computer in use 1999 1998 Have a computer at home Have a computer at home Do not have a computer at home Do not have a computer at home Base: Total Sample

  6. Household computer penetration varies widely by format Page 1 % of households with computers Base: Total Sample

  7. Household computer penetration varies widely by format Page 2 % of households with computers Base: Total Sample

  8. More than one-third of all households have Internet access Have Internet access at home Have computer, no Internet access Do not have a computer at home

  9. Household Internet access is growing rapidly (35% started last year) “When did you get Internet access at home?” Base: Online at home

  10. More people plan to go online at home in the next year “Likely” to go online in next 12 months Have Internet access now

  11. Half of all Americans are currently online “Do you currently access the Internet at...” Base: Total Sample

  12. Where do you access the Internet the most? Other Home School/College Public Library Work Base: Access Internet at any location

  13. Internet access is growing among all ethnic groups Base: Total Sample

  14. Men are more likely than women to use the Internet Currently access the Internet at any location Base: Total Sample

  15. Young people are nearly universally online Currently access the Internet at any location Base: Total Sample

  16. People who are online use it a lot “How frequently do you go online at home?” Several times a day Less than once a week Once per day Once per week Median usage of 4.0 hours/week Several times per week Base: Online at home

  17. Internet access by Format: Page 1 % of P1s online at any location

  18. Internet access by Format: Page 2 % of P1s online at any location

  19. Nights are “prime-time” for Internet Usage “How often do you use the Internet during each time period?” Base: Online

  20. Nights are “prime-time” for Internet Usage “In what time period do you go online the most?” Midday/10A-3P Afternoons/3-7P Mornings/6-10A Don’t Know Night/7P-12A Base: Online Overnight/12-6A

  21. Because of the time you spend online, are you spending less time... Base: Online

  22. Those online spend less time with radio Time spent listening to radio Hours/Minutes per week 20:30 19:00 Online Diarykeepers Diarykeepers not Online Telephone Survey/Arbitron Diaries

  23. Internet Radio Listening

  24. More than one quarter of those online have listened to Internet radio Have listened to Internet radio 1998 1999 Base: Online

  25. 13% of all Americans have listened to Internet Radio Listened to Internet Radio Have not listened to Internet Radio Base: Total Sample

  26. During this past Holiday season, did you purchase any gifts through the Internet? Base: Total Sample

  27. e-commerce

  28. How much money did you spend on Holiday shopping this year? Median: $480 $101-250 $251-500 $51-100 $501-1000 <$50 Base: Total Sample $1000+

  29. How much did you spend on Holiday shopping over the Internet this year? Median: $175 <$100 $101-250 $251-500 $1000+ $501-1000 Base: Purchased Holiday gifts through the Internet this year

  30. Do you use the Internet for.... Shopping Researching products/services Base: Online

  31. How safe is shopping over the Internet? Somewhat unsafe Somewhat safe Not safe at all Don’t know Completely safe Base: Online

  32. Do you use the Internet for shopping? Total Online Those who say online shopping is completely safe

  33. Compared to traditional shopping, are you more or less satisfied w/Internet shopping? Less Equally Don’t Know More Base: Have shopped over the Internet

  34. Using the Internet to Generate Revenues

  35. RadioStationWeb Sites

  36. Ever heard a radio station talking about its Web site on the air? 1998 1999 Yes Yes No No Base: Online

  37. Ever visited a radio station Web site? 1998 1999 Have Visited Have Visited Haven’t Haven’t Base: Online

  38. Radio stations are not delivering regular usage of their Web sites Ever visited the Web site of any radio station? Visited any radio station Web site in the last month? Yes Yes No No Base: Online

  39. Radio must get more consumers to bookmark their Web sites Ever bookmarked any Internet Web site? Have any radio station Web site bookmarked? Yes Yes No No Base: Online

  40. Interest in visiting a radio station Web site for... Information on community events Concert information Titles/artists of songs Listen to the station See advertiser’s products Base: Online Page 1

  41. Interest in visiting a radio station Web site for... Enter contests Schedule of programming Coupons from advertisers Vote on songs Buy products/services Base: Online Page 2

  42. Interest in visiting a radio station Web site for... Links to advertisers’ Web sites Contact DJs Chat rooms about music Information/pix. of DJs Buy station clothing Base: Online Page 3

  43. Four Negatives against Radio Advertising • Not a Visual Medium • No opportunity for Couponing • Cannot give a lot of product/service detail • Measurement of results is difficult

  44. Consumer use of coupons: Use as often as possible Almost never use Use sometimes Base: Total Sample

  45. “Coupon Clippers” will go to your Web site “How interested are you in visiting a radio station Web site to print out coupons from advertisers?” Very Not at all Somewhat Base: Use coupons as often as possible

  46. Interest in visiting a Web site that lists information on local shopping Very Somewhat Not at all Base: Online

  47. Listeners will go to your Web site for detailed information “How likely would you be to go to a radio station’s Web site for more info on a product you heard advertised?” Very Somewhat Not at all Base: Online

  48. Radio’s Credibility Gap

  49. Radio must increase its credibility in order to fully realize its e-commerce potential “Would you be MORE or LESS likely to click on advertising from radio station Web sites” More Less Don’t Know Equally Base: Online

  50. Radio must increase its credibility in order to fully realize its e-commerce potential “Would you feel MORE or LESS safe making a purchase from a radio station Web site?” More Less Don’t Know Equally Base: Online

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