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Slides* at … tompeters *also “long”

Tom Peters’ X25* EXCELLENCE. ALWAYS. Re-imagine2007/Focus Conferences Amsterdam/19 December 2006 * In Search of Excellence 1982-2007. Slides* at … tompeters.com *also “long”. The Irreducible209+ One Word+ The Sales122 60TIBs Tom- A -to,Tom- ah -to. The Irreducible209.

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Slides* at … tompeters *also “long”

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  1. Tom Peters’ X25*EXCELLENCE. ALWAYS.Re-imagine2007/Focus Conferences Amsterdam/19 December 2006*In Search of Excellence 1982-2007

  2. Slides* at …tompeters.com*also “long”

  3. TheIrreducible209+One Word+The Sales12260TIBsTom-A-to,Tom-ah-to

  4. TheIrreducible209

  5. 1. Hare 1, Tortoise 0. (Hare-y times.) 2. Tempo. (O.O.D.A.) 3. MBWA. 4. Appreciation. (“Motivator” #1.) (Can’t be faked. Good.) 5. Decency. 6. Hurry. 7. Time out. 8. One matters. 9. Big change. Short time. (Alt not work.) 10. Excellence. Always. 11. Passion. Energy. Hustle. Enthusiasm. Exuberance. (Move mountains. No alt.) 12. You must care. 13. Emotion. 14. Hard is soft. (Soft is hard.)

  6. EXCELLENCE. ALL YOU NEED TO KNOW.

  7. 25

  8. MBWA, Grameen Style!“Conventional banks ask their clients to come to their office. It’s a terrifying place for the poor and illiterate. … The entire Grameen Bank system runs on the principle that people should not come to the bank, the bank should go to the people. … If any staff member is seen in the office, it should be taken as a violation of the rules of the Grameen Bank. … It is essential that [those setting up a new village Branch] have no office and no place to stay. The reason is to make us as different as possible from government officials.” Source: Muhammad Yunus, Banker to the Poor

  9. EXCELLENCE. ALL. YOU. NEED. TO. KNOW.ANYWHERE.ANY MARKET.ANY TIME.

  10. Jim’s Group

  11. That’s a Big Number ….

  12. THREE BILLION NEW CAPITALISTS—Clyde Prestowitz

  13. 5(Years)/42 (New Airports)

  14. “There is no job that is America’s God-given right anymore.”—Carly Fiorina/HP/January2004

  15. “There is no job that is _____’s God-given right anymore.”

  16. “Income Confers No Immunity as Jobs Migrate”—Headline/USA Today/02.2004

  17. “Deutsche Bank Moves Half of Its Back-office Jobs to India”/ headline/FT/0327(500 of 900 Research)

  18. “Forget China, India and the Internet: Economic Growth Is Driven by Women.” —Headline, Economist, April 15, 2006, Leader, page 14

  19. EXCELLENCE. EVERYWHERE.ASPIRATION.NECESSITY.

  20. “One Singaporean worker costs as much as …3 … in Malaysia8 … in Thailand13 … in China18 … in India.”Source: The Straits Times/2003

  21. ThailandSpainPortugalItalyIrelandSingapore TaiwanMalaysiaSingapore PhilippinesUAEOmanChileBotswanaRomaniaNew Zealand

  22. “Better By Design”: A National StrategyNZ = Design Excellence

  23. “The Creative Age is awide-open game.”—Richard Florida, The Rise of the Creative Class

  24. EXCELLENCE. THE MANDATE.

  25. “I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious:Buy a very large one and just wait.”—Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics

  26. “Forbes100” from 1917 to 1987:39members of the Class of ’17 were alive in ’87; 18 in ’87 F100; 18 F100 “survivors” significantly underperformed the market; just 2 (2%), GE & Kodak, outperformed the market from 1917 to 1987.S&P 500 from 1957 to 1997:74 members of the Class of ’57 were alive in ’97; 12(2.4%) of 500 outperformed the market from 1957 to 1997.Source: Dick Foster & Sarah Kaplan, Creative Destruction: Why Companies That Are Built to Last Underperform the Market

  27. Welcome to the “Club of Shattered Dreams”: Of Korea’s Top 100 companies in 1955, only 7 were still on the list in 2004. The 1997 crisis “destroyed halfof Korea’s 30 largest conglomerates.”Source: “KET Issue Report,” Kim Jong Nyun (14.05.2005)

  28. S&P Stability Ratings*19852006Low Risk 41% 13%Average Risk 24% 14%High Risk35% 73%*Likelihood of stable long-term earnings growthSource: Fortune (2 October 2006)

  29. “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”—Charles Darwin

  30. “It is generally much easier tokill an organizationthan change it substantially.”—Kevin Kelly, Out of Control

  31. C.E.O.to C.D.O.

  32. “Wealth in this new regime flows directly from innovation, not optimization. That is, wealth is not gained by perfecting the known, but by imperfectly seizing the unknown.”—Kevin Kelly, New Rules for the New Economy

  33. RMcK:“A lot of companies in the Valley fail.”RN:“Maybe not enough fail.”RMcK:“What do you mean by that?”RN:“Whenever you fail, it means you’re trying new things.”Source: Fast Company

  34. EXCELLENCE. STARTERS.BASICS.K.I.S.S.

  35. Raging Success = P-SQUARED. C. E-CUBED.

  36. People.Product.Clients.Execution.Enthusiasm.Excellence.

  37. People.Product.Clients.Execution.Enthusiasm.Excellence.Resilience.Relentless. Senility.

  38. Forget>“Learn”“The problem is never how to get new, innovative thoughts into your mind, but how to get the old ones out.”—Dee Hock

  39. “A pattern emphasized in the case studies in this book is the degree to which powerful competitors not only resist innovative threats, but actually resist all efforts to understand them, preferring to further their positions in older products. This results in a surge of productivity and performance that may take the old technology to unheard of heights. But in most cases this is a sign of impending death.” —Jim Utterback, Mastering the Dynamics of Innovation

  40. EXCELLENCE. THE WORD.

  41. SynonymsPurityTranscendenceVirtueEleganceMajestyAntonymsMediocritySynonymsPurityTranscendenceVirtueEleganceMajestyAntonymsMediocrity

  42. EXCELLENCE. PETERS.WATERMAN.CIRCA 1982.

  43. Excellence1982: The Bedrock “Eight Basics” 1. A Bias for Action 2. Close to the Customer 3. Autonomy and Entrepreneurship 4. Productivity Through People 5. Hands On, Value-Driven 6. Stick to the Knitting 7. Simple Form, Lean Staff 8. Simultaneous Loose-Tight Properties”

  44. ExIn*: 1982-2002/Forbes.comDJIA: $10,000 yields$85,000EI: $10,000 yields$140,050*Forbes/Excellence Index/Basket of 32 publicly traded stocks

  45. “Excellence can be obtained if you: ... care more than others think is wise; ... risk more than others think is safe; ... dream more than others think is practical; ... expect more than others think is possible.” Source: Anon. (Posted @ tompeters.com by K.Sriram, November 27, 2006 1:17 AM)

  46. EXCELLENCE. (MAYBE.)

  47. Hardball: Are You Playing to Play or Playing to Win?by George Stalk & Rob Lachenauer/HBS Press“The winners in business have always played hardball.” “Unleash massive and overwhelming force.” “Exploit anomalies.” “Threaten your competitor’s profit sanctuaries.” “Entice your competitor into retreat.”Approximately640 Index entries: Customer/s (service, retention, loyalty),4. People (employees, motivation, morale, worker/s),0. Innovation (product development, research & development, new products),0.

  48. good words.Bad words.

  49. Words that may NOT be used in mypresence:“Motivate”

  50. “In the end, management doesn’t change culture. Management invitesthe workforce itself to change the culture.”—Lou Gerstner

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