THE CARITAS/ASQ PARTNERSHIP SECTION 1104’s 1 ST COMMUNITY kaizen! !!

1. THE CARITAS/ASQ PARTNERSHIPSECTION 1104’s 1STCOMMUNITY kaizen!!!

2. CARITAS - “From Shelter to Stability”ASQ - “The Global Voice of Quality”

3. ASQ – American Society for Quality Network of quality professionals, worldwide, who use various tools, methods, best practices, etc. to continuously improve our workplaces, communities . . . our world!

4. ASQ SECTION 1104 OBJECTIVES ASSIST ASQ Members: • Provide local professional development opportunities via monthly meetings, plant tours, etc. • SOCIAL RESPONSIBILITY TO Community: • table Build for caritas • Ramp Build • Food bank • Coats for kids • F.R.E.E. – FOUNDATION FOR REHABILITATAION EQUIPMENT & ENDOWMENT

5. WHAT IS QUALITY? • The ongoing process of assessing AND fulfilling stated and implied needs. • The standard of something as measured against other things of a similar kind; the degree of excellence of something. WHAT IS KAIZEN? It comes from the Japanese word “kai” which means “Change” and “zen” which means “Good”. Kaizen means “CONTINUOUS IMPROVEMENT”.

6. “WINTER COTS” • All-volunteer organization that formed in the early 1980s • Winter Cots was formed because of a dramatic increase in homelessness – largely due to social issues (one of which was the discharge of mental health patients into the general community). • In 1987, “Winter Cots” became CARITAS, Inc.

7. CARITASCongregationsAroundRichmondInvolvedToAssureShelter

8. CARITAS MISSION CARITAS mobilizes Greater Richmond through its congregations to protect individuals and families in crisis and empowers those who strive for housing independence.

9. CARITAS TODAY • Largest provider of homeless services in the Metro Richmond area • Annually, divert 240 Tons from landfills • Assisted 944 Households in 2013 by distributing • 524 Sofas • 798 Tables • 742 Dressers • 1,451 Sheet Sets • 1,562 Beds • 1,287 Towels

10. 4 CARITAS PROGRAMS • Provide people with the basic life and job skills needed to be productive citizens. • Shelter Program (emergency shelter) • CARITAS Works Program (employment assistance) • The Healing Place (drug/alcohol addiction) • Furniture Bank (home furnishings)

11. WHY HELP CARITAS? Aisle where incoming items are staged and where linens are sorted/bundled On right of aisle, shelves for dishes, etc. with linens, carts and miscellaneous items

12. ASQ - UNDERSTANDING THE NEEDS OF CARITAS • Adrienne Bouldin, Project Manager • Don Strayer, Project Facilitator • Donna Reese • Sherri Douthat • George Kvasnicka • Cheryl Parham • Lisa El-Shall • Cary Thomas

13. DISCUSSIONS WITH CARITAS EXPERTS • Karen O’Brien, Chief Operating Officer • Sharon Drennan, Dir. of Community Dev. • Billie Carroll, Furniture Bank Manager • Lori Schmiege, Warehouse Manager • Krista Boucher, Volunteer ManagerJulie Ferry, Weekly VolunteerLeslie Osmond, Weekly Volunteer

14. UNDERSTANDING CARITAS’ NEEDS • OBSERVED CLIENT SHOPPING DAY • Household Items: Sofa, Table, Beds, Linens, Dinner Dishes, Cookware, Kitchen Utensils, etc. • OBSERVED RECEIPT OF DONATIONS • From donors • CARITAS POD Pick-up

15. PROJECT CHARTER

16. PROJECT CHARTER, 5/19/2014

17. PURPOSE/BUSINESS CASE -The 2014 CARITAS Furniture Bank Sorting Process Improvement Project will be led by ASQ Section 1104 as part of their social responsibility objective. - Define process that will enable CARITAS and its volunteers to efficiently receive and store donations so that they are available for clients.

18. PROBLEM STATEMENT • The receiving and processing areas are not arranged so that volunteers can independently sort to have goods available for CARITAS clients. SCOPE . Receiving of Donations . Processing/Sorting of Donations . Organization of Space(s)

19. GOALS & OBJECTIVES • - Improve sorting capabilities by increasing the value added ratio from 0.25 to 0.35 • - Improve organization of donations and spaces by reducing cumulative travel distance from 3,600 feet to 2,700 feet (25% reduction); also reducing cumulative flow conflicts from 600 to 400 (35% reduction) - Decrease handling time of donations, reducing cumulative touches from 230-185

20. METRICS

21. BASELINE METRICS – 27 Items

22. SORTING PROCESS MAP “BEFORE”

23. BEFORE AFTER

24. DAY 1: Capital One Volunteer Helping with Changes Area where drinking glasses/coffee mugs were stored. Tables in this area were also used for sorting and preparing dish packs.

25. CAPITAL ONE VOLUNTEER IMPLEMENTING CHANGES After area was re-organized for the easy assembly of dish packs!

26. DAY 2 OF IMPLEMENTING CHANGES Area after shelves were re-organized for storing of linens/bedding items.

27. RE-ORGANIZED LINENS!!!

29. IMPROVEMENTS • Removed bookshelves that housed glassware and replaced them with Gaylords • Organized shelves to allow orderly, efficient boxing of dish-pack items • Re-distributed and designated space to allow easy visualization of inventory needs • Defined procedure for processing donations • Organized space so that volunteers can work with little supervision

30. TO DO LIST! • Finalize written procedures • Remove old signage • Install permanent signage & visual aides for users, particularly the occasional volunteers • Train Users • Process Owner - monitor and enforce • 1Q2015 - ASQ Team Review Progress Make any necessary corrections/updates

31. THANK YOU ASQ • Adrienne Bouldin, Project Manager • Don Strayer, Project Facilitator • Donna Reese • Sherri Douthat • George Kvasnicka • Cheryl Parham • Lisa El-Shall • Cary Thomas • ASQ Volunteers

32. THANK YOU CARITAS!!!Karen O’Brien, Chief Operating OfficerSharon Drennan, Director of Community DevelopmentBillie Carroll, Furniture Bank ManagerLori Schmiege, Warehouse ManagerKrista Boucher, Volunteer ManagerJulie Ferry, Weekly VolunteerLeslie Osmond, Weekly VolunteerCapital One Volunteers

33. QUESTIONS/COMMENTSTOUR